TC Training and Competence

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TC 1

Application and Purpose

TC 1.1

Who, what and where?

Who and what?

TC 1.1.1

See Notes

handbook-rule
This sourcebook applies to a firm where its employee carries on an activity in TC App 1 for retail clients, customers or consumers (subject to the limitations set out in TC App 3).

Where?

TC 1.1.2

See Notes

handbook-rule
The territorial scope of this sourcebook is set out in TC App 2.

Purpose

TC 1.1.3

See Notes

handbook-guidance
The competent employees rule is the main Handbook requirement relating to the competence of employees. The purpose of this sourcebook is to support the FSA's supervisory function by supplementing the competent employees rule for retail activities.

Meaning of competence

TC 1.1.4

See Notes

handbook-guidance
In this sourcebook, competence means having the skills, knowledge and expertise needed to discharge the responsibilities of an employee's role. This includes achieving a good standard of ethical behaviour.

TC 1.2

Actions for damages

TC 1.2.1

See Notes

handbook-rule
A contravention of the rules in TC does not give rise to a right of action by a private person under section 150 of the Act (and each of those rules is specified under section 150(2) of the Act as a provision giving rise to no such right of action).

Export chapter as

TC 2

Competence

TC 2.1

Assessing and maintaining competence

Assessment of competence and supervision

TC 2.1.1

See Notes

handbook-rule
  1. (1) A firm must not assess an employee as competent to carry on an activity in TC Appendix 1 until the employee has demonstrated the necessary competence to do so and has (if required by TC Appendix 1) attained each module of an appropriate qualification. This assessment need not take place before the employee starts to carry on the activity.
  2. (2) A firm may assess an employee who is subject to, but has not satisfied, an appropriate qualification requirement as competent to the extent that:
    1. (a) that employee works in a branch in an EEA State other than the United Kingdom;
    2. (b) the employee is engaging in MiFID business; and
    3. (c) there is no appropriate qualification or equivalent in that EEA State.

TC 2.1.2

See Notes

handbook-rule
A firm must not allow an employee to carry on an activity in TC Appendix 1 without appropriate supervision.

TC 2.1.3

See Notes

handbook-guidance
Firms should ensure that employees are appropriately supervised at all times. It is expected that the level and intensity of that supervision will be significantly greater in the period before the firm has assessed the employee as competent, than after. A firm should therefore have clear criteria and procedures relating to the specific point at which the employee is assessed as competent in order to be able to demonstrate when and why a reduced level of supervision may be considered appropriate. At all stages firms should consider the level of relevant experience of an employee when determining the level of supervision required.

Supervisors

TC 2.1.4

See Notes

handbook-guidance
Firms should ensure that those supervising employees carrying on an activity in TC Appendix 1 have the necessary coaching and assessment skills as well as technical knowledge to act as a competent supervisor and assessor. In particular firms should consider whether it is appropriate to require those supervising employees not assessed as competent to attain an appropriate qualification as well except where the employee is giving advice on packaged products, see TC 2.1.5 R.

TC 2.1.5

See Notes

handbook-rule
Where an employee is giving advice on packaged products to retail clients and has not been assessed as competent to do so, the firm must ensure that the individual supervising and assessing that employee has attained an appropriate qualification.

Qualification requirements before starting activities

TC 2.1.6

See Notes

handbook-rule
A firm must ensure that an employee does not carry on an activity in TC Appendix 1 (other than an overseeing activity) for which there is a qualification requirement without first attaining the relevant regulatory module of an appropriate qualification.

TC 2.1.7

See Notes

handbook-rule

A firm must ensure that an employee does not carry on any of the following activities without first attaining each module of an appropriate qualification:

  1. (1) [deleted]
  2. (1A) advising on and dealing in securities which are not stakeholder pension schemes, personal pension schemes or broker funds;
  3. (1B) advising on and dealing in derivatives;
  4. (2) the activity of a broker fund adviser;
  5. (3) advising on syndicate participation at Lloyd's; or
  6. (4) the activity of a pension transfer specialist.

Exemption from appropriate qualification requirements

TC 2.1.9

See Notes

handbook-rule
  1. (1) If a firm is satisfied that an employee meets the conditions in this rule then the requirements to have attained each module of an appropriate qualification will only apply if that employee is carrying on one of the activities specified in this rule.
  2. (2) The conditions are that a firm should be satisfied that an employee:
    1. (a) has at least three years' up-to-date relevant experience in the activity in question obtained while employed outside the United Kingdom;
    2. (b) has not previously been required to comply fully with the relevant qualification requirements in TC 2.1.1 R; and
    3. (c) has passed the relevant regulatory module of an appropriate qualification;
  3. but (b) and (c) do not apply to an employee who is benefiting from the "30-day rule" exemption in SUP 10.10.7B R, unless the employee benefits from that rule because he is advising retail clients on packaged products or is a broker fund adviser.
  4. (3) The relevant activities are:
    1. (a) advising on investments which are packaged products, if that advice is given to retail clients;
    2. (b) the activity of a broker fund adviser;
    3. (c) advising on syndicate participation at Lloyd's; or
    4. (d) the activity of a pension transfer specialist.

Selecting an appropriate qualification

TC 2.1.10

See Notes

handbook-evidential-provisions
  1. (1) This rule applies for the purposes of TC 2.1.1 R, TC 2.1.5 R, TC 2.1.6 R, TC 2.1.7 R, TC 2.1.9 R, TC 2.2A.1 R, TC 2.2A.3 R and TC 2.2A.6 R.
  2. (2) To ensure that a qualification is appropriate, a firm should select an appropriate qualification from the list of qualifications set out in TC Appendix 4E.
  3. (3) Contravention of (2) may be relied on as tending to establish contravention of the rules referred to in (1).

TC 2.1.10A

See Notes

handbook-guidance

TC Appendix 5G sets out:

  1. (1) the criteria which the FSA may take into account when assessing a qualification provider; and
  2. (2) the information the FSA will expect the qualification provider to provide if it asks the FSA to add a qualification to the list of appropriate qualifications in TC Appendix 4E.

TC 2.1.10B

See Notes

handbook-guidance
  1. (1) TC Appendix 6G sets out guidance in relation to accredited bodies.
  2. (2) TC Appendix 7G sets out guidance on gap-filling in relation to appropriate qualifications and the function of accredited bodies in that regard.

Training needs

TC 2.1.11

See Notes

handbook-guidance
Firms should ensure that their employees' training needs are assessed at the outset and at regular intervals (including if their role changes). Appropriate training and support should be provided to ensure that any relevant training needs are satisfied. Firms should also review at regular intervals the quality and effectiveness of such training.

Maintaining competence

TC 2.1.12

See Notes

handbook-rule
A firm must review on a regular and frequent basis employees' competence and take appropriate action to ensure that they remain competent for their role.

TC 2.1.13

See Notes

handbook-guidance

A firm should ensure that maintaining competence for an employee takes into account such matters as:

  1. (1) technical knowledge and its application;
  2. (2) skills and expertise; and
  3. (3) changes in the market and to products, legislation and regulation.

TC 2.1.14

See Notes

handbook-guidance
A firm may choose to establish, implement and maintain a training and competence scheme.

TC 2.1.15

See Notes

handbook-rule
[to follow]

TC 2.1.16

See Notes

handbook-guidance
[to follow]

TC 2.1.17

See Notes

handbook-rule
[to follow]

TC 2.1.18

See Notes

handbook-guidance
[to follow]

TC 2.1.19

See Notes

handbook-guidance
[to follow]

TC 2.1.20

See Notes

handbook-guidance
[to follow]

TC 2.1.21

See Notes

handbook-guidance
[to follow]

TC 2.1.22

See Notes

handbook-guidance
[to follow]

TC 2.1.23

See Notes

handbook-guidance
[to follow]

TC 2.1.24

See Notes

handbook-rule
[to follow]

TC 2.1.25

See Notes

handbook-rule
[to follow]

TC 2.1.26

See Notes

handbook-rule
[to follow]

TC 2.1.27

See Notes

handbook-rule
[to follow]

TC 2.1.28

See Notes

handbook-rule
[to follow]

TC 2.1.29

See Notes

handbook-guidance
[to follow]

TC 2.1.30

See Notes

handbook-guidance
[to follow]

Notification requirements

TC 2.1.31

See Notes

handbook-rule

A firm must notify the FSA as soon as reasonably practicable after it becomes aware, or has information which reasonably suggests, that any of the following events has occurred or may have occurred in relation to any of its retail investment advisers, and the event is significant:

  1. (1) a retail investment adviser, who has been assessed as competent for the purposes of TC 2.1.1 R, is no longer considered competent for those purposes;
  2. (2) a retail investment adviser has failed to attain an appropriate qualification within the time limit prescribed by TC 2.2A.1R (1);
  3. (3) a retail investment adviser has failed to comply with a Statement of Principle in carrying out his controlled function; and
  4. (4) a retail investment adviser has performed an activity in TC Appendix 1 before having demonstrated the necessary competence for the purposes of TC 2.1.1 R and without appropriate supervision.

TC 2.1.32

See Notes

handbook-guidance

When considering whether an event is significant a firm should include the following in its considerations:

  1. (1) the potential risk of consumer detriment as a result of the event;
  2. (2) whether the event or a pattern of events indicate recurrent issues in relation to one or more retail investment advisers; and
  3. (3) its obligations under Principle 11.

TC 2.1.33

See Notes

handbook-guidance
The Retail Investment Adviser Competence Notification Form approved by the FSA for notifications under TC 2.1.31 R may be found at the FSA's website www.fsa.gov.uk/Pages/Doing/Regulated/Notify/index.shtml.

TC 2.2A

Time limits

Calculation of time limits for attaining an appropriate qualification

TC 2.2A.1

See Notes

handbook-rule
  1. (1) For the purposes of TC 2.1.1 R, if an employee carries on an activity in TC Appendix 1 (other than an overseeing activity), a firm must ensure that the employee attains an appropriate qualification within 30 months of starting to carry on that activity.
  2. (2) For the purposes of (1), a firm must record the date on which the employee starts to carry on that activity.

TC 2.2A.2

See Notes

handbook-rule

For the purposes of calculating the 30 months referred to in TC 2.2A.1 R, a firm must:

  1. (1) aggregate periods of time spent carrying on the activity during different periods of employment; and
  2. (2) disregard any period of 60 business days or more during which the employee is not carrying on the activity due to being continuously absent from work.

TC 2.2A.3

See Notes

handbook-rule

A firm must ensure that any employee who does not attain an appropriate qualification within the specified time:

  1. (1) ceases to engage in the activity to which that qualification would relate; and
  2. (2) does not resume that activity without first attaining an appropriate qualification.

TC 2.2A.4

See Notes

handbook-guidance
Firms may wish their employees to attain an appropriate qualification within an earlier time limit or to place limits on the number of times that qualification can be taken.

TC 2.2A.5

See Notes

handbook-guidance
Firms may wish employees who carry on an overseeing activity specified in TC Appendix 1 to attain an appropriate qualification within 30 months of starting the activity.

Record-keeping

TC 2.2A.6

See Notes

handbook-rule
A firm should, for the purposes of TC 3.1.1 R (Record keeping), make and retain records of the time limits within which the appropriate qualification has been attained.

Export chapter as

TC 3

Record Keeping

TC 3.1

Record-keeping requirements

TC 3.1.1

See Notes

handbook-rule

A firm must make appropriate records to demonstrate compliance with the rules in this sourcebook and keep them for the following periods after an employee stops carrying on the activity:

  1. (1) at least 5 years for MiFID business;
  2. (2) 3 years for non-MiFID business; and
  3. (3) indefinitely for a pension transfer specialist.

Export chapter as

TC App 1

TC Appendix 1

TC App 1.1

Activities and Products/Sectors to which TC applies subject to TC Appendices 2 and 3

TC App 1.1.1

See Notes

handbook-rule

Export chapter as

TC App 2

Appendix 2

TC App 2.1

TCs Territorial Scope subject to the limitation in TC Appendix 3

TC App 2.1.1

See Notes

handbook-rule

Export chapter as

TC App 3

Appendix 3

TC App 3.1

Circumstances in which TC does not apply

TC App 3.1.1

See Notes

handbook-rule

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TC App 4

Appropriate Qualification tables

TC App 4.1

Appropriate Qualification tables

Export chapter as

TC App 5

Appropriate qualification criteria

TC App 5.1

TC App 5.1.1

See Notes

handbook-guidance

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TC App 6

Accredited bodies

TC App 6.1

Accredited bodies

TC App 6.1.1

See Notes

handbook-guidance

Export chapter as

TC App 7

Guidelines for qualification gap-fill for retail investment advice

TC App 7.1

Guidelines for qualification gap-fill for retail investment advice

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Transitional Provisions and Schedules

TC TP 1

Designated Investment Business: Assessments of competence before commencement

TC TP 1.1
TC TP 1.2

TC TP 2

Designated Investment Business: Assessments of competence in 12 month period after commencement

TC TP 3

Regulated Mortgage Contracts: Assessments of competence under the Mortgage Code Compliance Board Rules

TC TP 4

Home Reversion Plans: Assessments of competence before 6 April 2007 in relation to lifetime mortgages

TC TP 5

Home Reversion Plans: Assessments of competence before 6 April 2007 in relation to Home Reversion Plans only

TC TP 6

Transitional provisions relating to assessments of competence generally

TC TP 7

Transitional provisions relating to waivers from existing examination requirements

TC TP 8

Transitional provisions relating to time limits for attaining qualifications

TC Sch 1

Record keeping requirements

TC Sch 1.1

See Notes

handbook-guidance

TC Sch 2

Notification requirements

TC Sch 2.1

See Notes

handbook-guidance

TC Sch 3

Fees and other required payments

TC Sch 3.1

See Notes

handbook-guidance

TC Sch 4

Powers exercised

TC Sch 4.1

See Notes

handbook-guidance

TC Sch 4.2

See Notes

handbook-guidance

TC Sch 5

Rights of action for damages

TC Sch 5.1

See Notes

handbook-guidance

TC Sch 5.2

See Notes

handbook-guidance

TC Sch 5.3

See Notes

handbook-guidance

TC Sch 5.4

See Notes

handbook-guidance

Table: Actions for damages: Training and Competence sourcebook

TC Sch 6

Rules that can be waived

TC Sch 6.1

See Notes

handbook-guidance

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