CRED Credit Unions

Export part as

CRED 1

Introduction

CRED 1.1

The Credit Unions Sourcebook

CRED 1.1.1

See Notes

handbook-guidance
  1. (1) Welcome to the Credit Unions sourcebook, known as CRED for short. CRED is credit unions' guide to the main FSA Handbook, which contains all of the rules and guidance for all regulated firms, including credit unions. It puts into effect the FSA's commitment to provide credit unions with their own specialist sourcebook. The Handbook is a vast document and many parts of it are not relevant to credit unions. So we have tried to distil into CRED those parts of the Handbook which are most relevant. We believe that CRED contains enough information on what the FSA requires of credit unions to meet most of their day-to-day operational needs.
  2. (2) Northern Ireland credit unions are not covered by the Handbook or by CRED. They are exempt from the general prohibition on carrying on a regulated activity, and do not need to be authorised persons. Their exemption is reflected in the definition of credit union in the Handbook and CRED: "a body corporate registered under the Industrial and Provident Societies Act 1965 as a credit union in accordance with the Credit Unions Act 1979, which is an authorised person" (see CRED 2.7.1G for an explanation of defined terms). Northern Ireland credit unions are registered under their own separate legislation, not under the Industrial and Provident Societies Act 1965 and the Credit Unions Act 1979. The Credit Unions Act 1979 permits the Treasury to make reciprocal arrangements with the appropriate authority in Northern Ireland for the law applicable to credit unions registered in Great Britain to be applied to credit unions registered in Northern Ireland, when the latter operate in Great Britain (and for the law applicable to credit unions registered in Northern Ireland to be applied to credit unions registered in Great Britain, when the latter operate in Northern Ireland). No such arrangements have yet been made.

CRED 1.1.2

See Notes

handbook-guidance
CRED does not encompass the requirements associated with any regulatory permission other than a Part IV permission to accept deposits. There are also additional requirements in the Handbook for credit unions that are CTF providers in relation to cash deposit CTFs. Other permissions are covered elsewhere in the Handbook. Thus, for example, a credit union seeking a permission to undertake a regulated mortgage activity would need to comply with the requirements in MCOB, and a credit union seeking a permission to undertake insurance mediation activity in relation to non-investment insurance contracts would need to comply with the requirements in ICOBS .

CRED 1.1.3

See Notes

handbook-guidance
Every credit union is either a version 1 credit union or a version 2 credit union. The difference is that a version 1 credit union is subject to a requirement that it must not lend more than 15,000 in excess of a member's shareholding. CRED 14.5 (Applications to vary or cancel permission) describes how a credit union can switch between the two versions.

CRED 1.1.4

See Notes

handbook-guidance

The approach we have taken in assembling the various chapters of CRED is as follows:

  1. (1) Where there are requirements that are specific to credit unions we have spelt these out in full. The chapters containing these requirements are Chapters 7 - 10 and Chapter 17.
  2. (2) Where there are requirements in the Handbook relating to the day-to-day operations of a wider range of firms than credit unions, we have provided substantive guidance on the way in which those requirements should apply to credit unions. The relevant chapters are 3 - 6, 11, 12 and 14. It should be noted that in these chapters, the guidance refers to rules which exist elsewhere in the Handbook and which must be observed by credit unions.
  3. (3) Where there are requirements in the Handbook covering to a wider range of firms than credit unions, but which do not relate to the day-to-day operations of credit unions, we have provided a brief summary of those requirements. In circumstances in which one of these chapters became relevant to a credit union, we would expect credit unions to access the full text in the Handbook. The relevant chapters are 13, 15 and 16.
  4. (4) Where there are requirements in the Handbook that do not relate to credit unions, the relevant chapter of the Handbook has not been covered in CRED. The various other specialist sourcebooks and the Training and Competence manual (TC) are examples of this.
  5. (5) The procedures for compensation (COMP) and for complaints against the FSA (COAF) have not been included.

CRED 1.1.5

See Notes

handbook-guidance
It should be emphasised that in any circumstances in which a credit union has doubts concerning the FSA's requirements as set out in CRED, reference should be made to the Handbook, and if necessary, in turn, to the Act and any relevant statutory instruments.

CRED 1.1.6

See Notes

handbook-guidance
We have tried to make CRED as easy to navigate as we can. The Reader's Guide which follows explains how CRED is structured and how it relates to the Handbook.

CRED 1.1.7

See Notes

handbook-guidance
The language used in CRED reflects the requirements of the main Handbook. Thus, in those parts of CRED which apply across the wider regulated community, the terminology used is that of the main Handbook. For example, in Chapter 3 (Principles for Businesses) reference is made to firms, clients and customers. Conversely, in those sections of CRED which are specific to credit unions (such as Chapters 7 - 10), terminology specific to credit unions is used.

Export chapter as

CRED 2

CRED 2

CRED 2.1

What is this guide?

CRED 2.1.1

See Notes

handbook-guidance
This guide is an introduction to the Credit Unions sourcebook (CRED). It describes the contents of CRED, where to find them and how to make use of them. This guide is a summary of salient points in the Reader's Guide to the Handbook.

CRED 2.2

Structure

CRED 2.2.1

See Notes

handbook-guidance
CRED is available on the Internet, on CD-ROM and on paper. Its structure and contents are the same in each medium.

CRED 2.2.2

See Notes

handbook-guidance
CRED follows the same structure as the Handbook, which consists of sourcebooks (providing sources of the FSA's requirements and guidance) and manuals (containing processes to be followed) arranged in groups according to their subject matter. A table of contents of the Handbook is provided at Appendix 1 to this sourcebook.

CRED 2.2.3

See Notes

handbook-guidance
Appendix 2 sets out the contents of CRED. These are the same as those of the Handbook except that those sourcebooks and manuals which are not relevant to credit unions have been omitted.

CRED 2.2.4

See Notes

handbook-guidance
Each sourcebook or manual has a reference code of two or more letters. This is usually a contraction or abbreviation of its title, for use in cross-references in the text and in the index. Thus, for example the Credit Unions sourcebook abbreviates to CRED, while the Supervision manual abbreviates to SUP .

CRED 2.3

Contents of CRED

CRED 2.3.1

See Notes

handbook-guidance

CRED contains:

  1. (1) a list of transitional provisions;
  2. (2) the introduction to CRED;
  3. (3) this guide, which is a summary of the Reader's Guide in the Handbook;
  4. (4) the main text, with any annexes and appendices to it;
  5. (5) schedules of supplementary information.

CRED 2.3.2

See Notes

handbook-guidance
Most chapters of CRED begin with an application provision. This explains to what types of firm or other person, or to persons carrying on what types of business, the chapter applies.

CRED 2.3.3

See Notes

handbook-guidance
After the application provision, each chapter will normally contain a statement of purpose. This explains the objective of the provisions in the chapter: What standards is it intended to uphold? Does it reinforce one or more of the Principles for Businesses? What result does it aim at?

CRED 2.4

Status of provisions

CRED 2.4.1

See Notes

handbook-guidance
CRED contains the same types of provision as the Handbook. Their status is indicated by icons containing the letters below. The precise legal status of any particular provision depends upon the terms of the Act and the particular power exercised to create that provision. Schedule 4 of the Handbook lists the powers used to make the various parts of the Handbook. So what follows is only an introduction.

Rules: R

CRED 2.4.2

See Notes

handbook-guidance
The letter R is used to indicate general rules made under section 138 of the Act and specialised rules made under sections 140 to 147 and other powers. The legal effect of a rule varies, depending on the power under which it is made, and on the language used in the rule - is it mandatory language or not? Most of the rules in the Handbook create binding obligations on firms (that is, authorised persons). If a firm contravenes such a rule, it may be subject to enforcement action.

CRED 2.4.3

See Notes

handbook-guidance
The FSA Principles for Businesses are rules.

Evidential provisions: E

CRED 2.4.4

See Notes

handbook-guidance
The letter E is used to indicate an evidential provision. This usually indicates a practice or procedure in relation to a rule which, if observed, will "tend to establish compliance" with the rule to which it relates. Conversely, failure to observe that practice or procedure will "tend to establish contravention" of the rule to which it relates. For example, CRED 14.3.11 G indicates that a failure of a credit union to have an internal audit function would "tend to establish contravention" of the rule (described earlier in CRED 4.3.1 G) that all firms should take reasonable care to establish and maintain such systems and controls as are appropriate to their business.

CRED 2.4.5

See Notes

handbook-guidance
E is also used for paragraphs that make up the Code of Practice for Approved Persons (APER 3) made under section 64 of the Act. That code may be relied on so far as it tends to establish whether or not the conduct of an approved person complies with the Statements of Principle for approved persons.

Guidance: G

CRED 2.4.6

See Notes

handbook-guidance
The letter G is normally used to indicate guidance given under section 157. The guidance in the Handbook relates to the operation of the Act, the rules in the Handbook and other matters. Most general guidance will be given through the Handbook, but in certain cases, where the guidance is urgent or temporary, it will be published in a separate Guidance Note. Material published in vehicles other than it Handbook or Guidance Notes, for example in newsletters or on the FSA's website, is not guidance unless it says that it is.

CRED 2.4.7

See Notes

handbook-guidance
Guidance may be used to explain the implications of other provisions, to indicate possible means of compliance, to recommend a particular course of action or arrangement, and for other purposes. Whatever guidance is used for, it is not binding on those to whom the Act and rules apply, nor does it have 'evidential' effect. It need not be followed in order to achieve compliance with the relevant rule or other requirement. So a credit union cannot incur disciplinary liability merely because it has not followed guidance. Nor is there any presumption that departing from guidance is indicative of a breach of the relevant rule. However, credit unions should at all times take care to ensure that where the guidance refers to, or describes rules in CRED or elsewhere in the Handbook, those rules are observed.

CRED 2.4.8

See Notes

handbook-guidance
Guidance is generally designed to throw light on a particular aspect of regulatory requirements, not to be an exhaustive description of credit unions' obligations. If a person acts in accordance with guidance in the circumstances contemplated by that guidance, then the FSA will proceed on the footing that the person has complied with the aspects of the rule or other requirement to which the guidance relates.

CRED 2.4.9

See Notes

handbook-guidance
Rights conferred on third parties (such as credit union members) cannot be affected by guidance given by the FSA. Guidance on rules, the Act or other legislation represents the FSA's view, and does not bind the courts, for example in relation to an action for damages brought by a private person for breach of a rule, or in relation to the enforceability of a contract where there has been a breach of general prohibition on carrying on a regulated activity in the United Kingdom without authorisation). A person may need to seek his own legal advice.

CRED 2.4.10

See Notes

handbook-guidance
G is also used for the FSA's statement of the procedure for giving statutory notices under section 395 of the Act, the FSA's policy with respect to the imposition and amount of penalties under the Act (see DEPP) and to indicate the arrangements made by the FSA under paragraph 7 of Schedule 1 to the Act for the investigation of complaints arising in connection with its exercise of its non-legislative functions (see COAF).

Direction: D

CRED 2.4.11

See Notes

handbook-guidance
The letter D is used to indicate directions and requirements given under various powers conferred by the Act, for example, directions under section 51(3) of the Act about the form and content of applications for Part IV permission. Directions and requirements are binding upon the persons or categories of person to whom they are addressed.

CRED 2.4.12

See Notes

handbook-guidance
The letter D is also used to indicate non-FSA legislative material, namely directly applicable EU and UK materials, such as directives, statutes and regulations. In such cases, the source material is clearly indicated.

CRED 2.5

Numbering: Pages

CRED 2.5.1

See Notes

handbook-guidance

Page numbers are not important in CRED. In the paper version, page numbering starts again at the beginning of each chapter. But each page of a chapter shows:

  1. (1) the reference code for the sourcebook or manual;
  2. (2) the number and title of the chapter; and
  3. (3) the number and title of the section of the chapter.

For example, the first page of Chapter 3 of the Supervision manual shows at the top, on the left 'SUP 3: Auditors' and on the right 'Section 1: Application'. In addition, each page of a chapter shows, at the foot of the page, the number of the last paragraph on the page.

CRED 2.5.2

See Notes

handbook-guidance
Each page of an annex shows, at the top of the page, the reference code, number and title of the chapter to which the annex relates, and the number and status of the annex.

CRED 2.5.3

See Notes

handbook-guidance
Each page of an appendix shows, at the top of the page, the reference code of the sourcebook or manual to which the appendix relates, and the number and title of the appendix.

CRED 2.5.4

See Notes

handbook-guidance
Each page of CRED also shows, at the foot of the page, the number, month and year of the release with which the page was published (for example, FSA Handbook: Release 003: October 2001).

CRED 2.5.5

See Notes

handbook-guidance
Both the electronic and the paper editions of the Handbook represent the text of CRED current at the date of the last release, including all amendments to that date.

CRED 2.6

Numbering: Contents

CRED 2.6.1

See Notes

handbook-guidance

The main text of CRED is numbered as follows:

  1. (1) chapter 1 (2, 3 etc)
  2. (2) section 1.1 (1.2, 1.3 etc)
  3. (3) paragraph 1 (1.1.2, 1.1.3 etc)
  4. (4) sub-paragraph 1.1.1(1) (1.1.1(2), 1.1.1(3) etc)

CRED 2.6.2

See Notes

handbook-guidance
Further sub-paragraphs are shown by (a), (b), (c) and so on, and then by (i), (ii), (iii) and so on. For example, the third paragraph of the second section of the first chapter in the Conduct of Business sourcebook, if it were a rule, would be COBS 1.2.3R. If there were two further sub-paragraphs, it would be COBS 1.2.3R (1)(a)

CRED 2.7

Defined terms

CRED 2.7.1

See Notes

handbook-guidance
Defined terms used in the text are shown in italic type. Where a word or phrase is in italics, its definition can be found in the Handbook Glossary. Where a word or phrase which is shown in italics in one part of the text appears without italics in another part, it is meant to be given, where un-italicised, its ordinary natural meaning. See CRED 13 Annex 1A 1 G (2) on the meaning of "credit union".

CRED 2.8

Schedules

CRED 2.8.1

See Notes

handbook-guidance
CRED contains eight schedules as follows:

Transitional provisions

CRED 2.8.2

See Notes

handbook-guidance
The list of transitional provisions in CRED modifies the general transitional provisions contained elsewhere in the Handbook to apply specifically to credit unions.

Schedule 1: Record keeping requirements

CRED 2.8.3

See Notes

handbook-guidance
Schedule 1 provides a list of the detailed record keeping requirements in CRED and where they are to be found.

Schedule 2: Notification requirements

CRED 2.8.4

See Notes

handbook-guidance
Schedule 2 provides a list of the detailed notification requirements in CRED and where they are to be found.

Schedule 3: Fees and other required payments

CRED 2.8.5

See Notes

handbook-guidance
Schedule 3 provides a list of any fees and other payments for which a credit union may be liable under CRED. As details of fees and other payments appear elsewhere in the Handbook, we have also included a table of where these can be found. (Note that these will also be summarised in Schedule 3 to the relevant Handbook module in which they appear).

Schedule 4: Powers exercised in making the Handbook.

CRED 2.8.6

See Notes

handbook-guidance
Schedule 4 specifies the powers given by the Act which the FSA has exercised in making the provisions in the sourcebook or manual.

Schedule 5: Rights of action for damages

CRED 2.8.7

See Notes

handbook-guidance

Schedule 5:

  1. (1) gives guidance (where relevant) on the availability of rights of action to private persons under section 150 of the Act; and
  2. (2) lists the rules in CRED:
    1. (a) to which rights of action under section 150(1) of the Act; and
    2. (b) to which rights of action apply at the suit, not only of a private person, but of a person who is not a private person, in accordance with section 150(3), with a statement to whom the rights have been extended.

Schedule 6: Rules that can be waived

CRED 2.8.8

See Notes

handbook-guidance
  1. (1) Schedule 6 specifies the rules in the sourcebook or manual (if any) which the FSA has power to waive or modify, and the section of the Act which gives the FSA that power in respect of the rules in question.

Schedule 7: Schedule of releases

CRED 2.8.9

See Notes

handbook-guidance
  1. (1) The purpose of schedule 7 is to help credit unions keep track of amendments made to CRED since it was first published. It lists by serial number each release issued, its date of publication and its contents. The full text of each release is on the FSA's website at www.fsa.gov.uk.

CRED 2.9

Glossary of definitions

CRED 2.9.1

See Notes

handbook-guidance
The Handbook has a Glossary of definitions that lists the defined terms used in CRED and gives their meaning. This is most easily accessed through the electronic version on CD-ROM or the FSA's Website.

Export chapter as

CRED 3

The FSA's Principles for Businesses

CRED 3.1

Application and purpose

CRED 3.1.1

See Notes

handbook-guidance
This chapter applies to all credit unions.

CRED 3.1.2

See Notes

handbook-guidance
The Principles for Businesses (PRIN) sets out, in a small number of high-level requirements, the basic obligations of all regulated firms. They provide a general statement of regulatory requirements, and the FSA considers that the Principles are appropriate expressions of the standards of conduct to be expected of all financial firms including credit unions. The purpose of this chapter is to provide additional guidance on the provisions of PRIN as they relate to credit unions.

CRED 3.1.3

See Notes

handbook-guidance
PRIN 2.1.1 R applies to all credit unions. Additional guidance on this rule is given in CRED 3.2.

CRED 3.1.4

See Notes

handbook-guidance
In applying the Principles to credit unions, the FSA will be mindful of proportionality. In practice, the implications are likely to vary according to the size of the credit union.

CRED 3.2

The Principles

CRED 3.2.1

See Notes

handbook-guidance

The table in PRIN 2.1.1 R sets out the full text of the Principles. These are repeated below for ease of reference.

  1. (1) Integrity. A firm must conduct its business with integrity.
  2. (2) Skill, care and diligence. A firm must conduct its business with due skill, care and diligence.
  3. (3) Management and control. A firm must take reasonable care to organise and control its affairs responsibly and effectively, with adequate risk management systems.
  4. (4) Financial prudence. A firm must maintain adequate financial resources.
  5. (5) Market conduct. A firm must observe proper standards of market conduct.
  6. (6) Customers' interests. A firm must pay due regard to the interests of its customers and treat them fairly.
  7. (7) Communications with clients. A firm must pay due regard to the information needs of its clients and communicate information to them in a way which is clear, fair and not misleading.
  8. (8) Conflicts of interest. A firm must manage conflicts of interest fairly, both between itself and its customers and between a customer and another client.
  9. (9) Customers: relationships of trust. A firm must take reasonable care to ensure the suitability of its advice and discretionary decisions for any customer who is entitled to rely upon its judgement.
  10. (10) Clients' assets. A firm must arrange adequate protection for clients' assets when it is responsible for them.
  11. (11) Relations with regulators. A firm must deal with its regulators in an open and cooperative way, and must disclose to the FSA appropriately anything relating to the firm of which the FSA would reasonably expect notice.

CRED 3.3

Consequences of breaching the Principles

CRED 3.3.1

See Notes

handbook-guidance
The Principles are expressed in general terms. They are designed to be sensitive to individual circumstances and to be proportionate. Their practical implications for firms' conduct, organisation and resources will depend on the size of the firm and the business it undertakes. The Principles do not require small firms to act or be treated as if they were large.

CRED 3.3.2

See Notes

handbook-guidance
However, being ready, willing and organised to abide by the Principles is a critical factor in applications for authorisation and whether a credit union is continuing to be fit and proper. Therefore, breaching a Principle makes a credit union liable to the FSA's disciplinary sanctions. The full provisions of how the FSA will use its powers in support of its enforcement functions under the Act are set out in EG . The FSA will be proportionate in the use of its powers.

Export chapter as

CRED 4

Senior
management arrangements, Systems and Controls

CRED 4.1

Application and purpose

CRED 4.1.1

See Notes

handbook-rule
This chapter applies to all credit unions.

CRED 4.1.2

See Notes

handbook-guidance
The purpose of this chapter is to provide further guidance to credit unions with a permission to accept deposits (see CRED 13.5) on the application of Senior management arrangements, Systems and Controls (SYSC), together with additional rules and guidance that are specific to credit unions.

CRED 4.1.3

See Notes

handbook-guidance
SYSC 1 to SYSC 3 apply to all credit unions in respect of the carrying on of their regulated activities and unregulated activities in a prudential context. SYSC 18 applies to all credit unions without restriction.

CRED 4.1.4

See Notes

handbook-guidance

The purposes of SYSC are:

  1. (1) to encourage directors and senior managers to take appropriate practical responsibility for the credit union's arrangements on matters likely to be of interest to the FSA because they impinge on the FSA's function under the Act;
  2. (2) to reinforce Principle 3, under which all firms including credit unions must take reasonable care to organise and control their affairs responsibly and effectively with adequate risk management systems;
  3. (3) to encourage all firms, including credit unions, to vest responsibility for effective and responsible organisation in specific directors and senior managers.

CRED 4.1.5

See Notes

handbook-guidance
SYSC contains a number of high level rules designed to have general application to all firms.

CRED 4.1.6

See Notes

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Specific guidance on how these rules, and the general guidance that accompanies them, apply to the particular circumstances of credit unions is set out below.

CRED 4.1.7

See Notes

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SYSC 3.1.2 G (3) states that detailed requirements regarding systems and controls relevant to particular types of firm may be covered elsewhere in the Handbook. This chapter includes all such specific requirements for credit unions.

CRED 4.1.8

See Notes

handbook-guidance
SYSC 18 reminds firms of the provisions of the Public Interest Disclosure Act 1998 and encourages them to consider adopting appropriate internal whistleblowing procedures. This applies equally to credit unions but is not the subject of further guidance in this chapter.

CRED 4.2

Apportionment of responsibilities

CRED 4.2.1

See Notes

handbook-guidance
Under SYSC 2.1.1 R every firm is required to take reasonable care to maintain an appropriate apportionment of significant responsibilities among its directors and senior managers, so that it is clear who has those responsibilities and so the firm can be governed adequately.

CRED 4.2.2

See Notes

handbook-guidance
In order to comply with the requirements, a credit union will need to be clear who is responsible for which significant matters within the credit union.

CRED 4.2.3

See Notes

handbook-guidance

Among the significant responsibilities to be apportioned will be responsibility for:

  1. (1) finance;
  2. (2) lending;
  3. (3) arrears control;
  4. (4) money laundering reporting;
  5. (5) complaints handling.

CRED 4.2.4

See Notes

handbook-guidance
SYSC 2.1.3 R requires that the actual task of apportioning significant responsibilities to different people must itself be allocated by the credit union to one or more individuals to carry out. The task of overseeing the establishment and maintenance of the credit union's systems and controls would normally be allocated to the same individual or individuals. However, it would be possible to allocate the overseeing function to different individuals as long as this was appropriate.

CRED 4.2.5

See Notes

handbook-guidance
Together these tasks are known as the apportionment and oversight function.

CRED 4.2.6

See Notes

handbook-guidance
An individual to whom a function is allocated under SYSC 2.1.3 R will be performing the apportionment and oversight function (see CRED 6.3.8 G) and an application must be made to the FSA for approval of the individual before the function is performed (see CRED 13.7).

CRED 4.2.7

See Notes

handbook-guidance
CRED 2.1.4 requires that the apportionment and oversight function must be allocated to the credit union's chief executive where there is one. 'Chief executive' in this context means an employee who alone, or jointly with others, is responsible under the immediate authority of the committee of management for the conduct of the whole business of the credit union. In smaller credit unions, this would include any manager or person who is entrusted with the whole of the day to day running of the credit union even if the title 'chief executive' is not used.

CRED 4.2.8

See Notes

handbook-guidance
The apportionment and oversight function may be allocated to one or more members of the credit union's committee of management in addition to the chief executive, or where there is no chief executive (see also CRED 4.3.17 G).

CRED 4.2.9

See Notes

handbook-guidance
The allocation of the apportionment and oversight function to one or two individuals is likely to be appropriate for most firms, including many credit unions. However, it would be possible to allocate the function to every member of the credit union's committee of management as long as that allocation remained appropriate.

CRED 4.2.10

See Notes

handbook-guidance
If the allocation is to more than one person they may perform the apportionment and oversight function, or aspects of the function, separately. So, for example, one individual may have specific responsibility for the apportionment of responsibilities, whilst somebody else may have specific responsibility for overseeing the establishment and maintenance of the credit union's systems of control.

CRED 4.2.11

See Notes

handbook-guidance
Under SYSC 2.2.1 R, all credit unions are required to maintain a record of the arrangements they have made to satisfy the requirements to apportion significant responsibilities and allocate the apportionment and oversight function. Where responsibilities have been allocated to more than one person, the record will need to show clearly how those responsibilities are shared or divided. These records must be retained for six years after being replaced by a more up-to-date record.

CRED 4.2.12

See Notes

handbook-guidance
Most credit unions should be able to comply with the requirements of SYSC 2.2.1 R by means of records they already keep for their own purposes (for example, job descriptions, organisation charts, committee constitutions and terms of reference).

CRED 4.3

Systems and Controls

General

CRED 4.3.1

See Notes

handbook-guidance
SYSC 3.1.1 R requires that every firm, including a credit union, takes reasonable care to establish and maintain such systems and controls as are appropriate to its business.

CRED 4.3.2

See Notes

handbook-guidance
SYSC 3.1.1 R is a high level rule which allows firms to put in place the systems and controls that are appropriate and effective for their particular circumstances. What is appropriate for a particular credit union will depend upon such matters as the nature, scale, and complexity of its business, the volume and size of its transactions, and the level of risk associated with its operations.

CRED 4.3.3

See Notes

handbook-guidance
A small version 1 credit union will not be expected to have the same systems and controls as a large version 2 credit union.

CRED 4.3.4

See Notes

handbook-guidance
SYSC 3.2 deals with the areas to be covered by systems and controls. Guidance on how this applies to credit unions is provided below.

Rules and evidential provisions

CRED 4.3.5

See Notes

handbook-rule
A credit union must establish, maintain and implement an up-to-date business plan approved by the committee of management and supply a copy on request to the FSA.

CRED 4.3.6

See Notes

handbook-guidance
Guidance on business planning is given in CRED 4.3.61 G - CRED 4.3.68 G.

CRED 4.3.7

See Notes

handbook-rule
A credit union must establish, maintain, and implement an up to date and fully documented policies and procedures manual, and supply a copy on request to the FSA.

CRED 4.3.8

See Notes

handbook-guidance
Guidance on documentation of policies and procedures is given in CRED 4.3.69 G - CRED 4.3.71 G.

CRED 4.3.9

See Notes

handbook-rule
A credit union must establish, maintain and implement a fully documented system of control.

CRED 4.3.10

See Notes

handbook-guidance
Guidance on the documentation of systems of control is given in CRED 4.3.28 G - CRED 4.3.31 G.

CRED 4.3.11

See Notes

handbook-evidential-provisions
  1. (1) A credit union should have an internal audit function (this may be either in house or outsourced to a third party).
  2. (2) Contravention of CRED 4.3.11 E (1)) may be relied on as tending to establish contravention of SYSC 3.1.1 R (see CRED 4.3.1 G).

CRED 4.3.12

See Notes

handbook-guidance
The term 'internal audit function' in CRED 4.3.11 E refers to the generally understood concept of internal audit within a firm, that is, the function of assessing adherence to and the effectiveness of internal systems and controls, procedures and policies. The internal audit function is not a controlled function itself, but is part of the systems and controls function (CF28). Guidance on internal audit is given in CRED 4.3.50 G.-. CRED 4.3.60 G.

CRED 4.3.13

See Notes

handbook-evidential-provisions
  1. (1) A credit union should ensure appropriate segregation of duties in order to minimise the risk of financial crime or contravention of requirements and standards under the regulatory system.
  2. (2) Contravention of CRED 4.3.13 E (1) may be relied on as tending to establish contravention of SYSC 3.1.3 G.

CRED 4.3.14

See Notes

handbook-guidance
Guidance on segregation of duties is given in CRED 4.3.26 G - CRED 4.3.27 G.

Committee of management

CRED 4.3.15

See Notes

handbook-guidance
Under Schedule 1 to the Credit Unions Act 1979, a credit union is required to have a committee of management. The committee of management should be competent to control the affairs of a credit union, and have an appropriate range of skills and experience having regard to the activities carried on by the credit union.

CRED 4.3.16

See Notes

handbook-guidance
CRED 6.2 provides additional guidance for credit unions on the Statements of Principle for Approved Persons (see also APER 2.1.2 P). In accordance with Statement of Principle 7, it is the responsibility of each individual member of the committee of management to understand, and ensure that the credit union complies with, the requirements of all the relevant Acts, secondary legislation, and rules.

CRED 4.3.17

See Notes

handbook-guidance

As the credit union's governing body, the committee of management has responsibility for ensuring that the credit union complies with the requirements of SYSC 3.1.1 R (see CRED 4.3.1 G CRED 4.3.2 G). Accordingly, the committee of management has overall responsibility for the following matters:

  1. (1) to establish objectives and formulate a business plan;
  2. (2) to monitor the financial position of the credit union;
  3. (3) to determine and document policies and procedures;
  4. (4) to direct and coordinate the work of all employees and volunteers, and ensure that they are capable and properly trained;
  5. (5) to maintain adequate reserves;
  6. (6) to make provision for bad and doubtful debts;
  7. (7) to recommend a dividend on shares to members subject to the credit union's financial position;
  8. (8) to ensure that the credit union complies with all statutory and regulatory requirements;
  9. (9) to ensure that the credit union complies with the requirements of its registered rules.

Where a committee of management has responsibility for these matters on a day to day basis (that is, they are not delegated to a chief executive or manager) it seems highly likely that each member of the committee would be performing the apportionment and oversight function, and would therefore require individual approval.

CRED 4.3.18

See Notes

handbook-guidance
The committee of management should meet at least monthly.

Organisation

CRED 4.3.19

See Notes

handbook-guidance
Guidance on organisational arrangements is located in SYSC 3.2.2 G - SYSC 3.2.5 G.

CRED 4.3.20

See Notes

handbook-guidance
A credit union should have clearly defined organisational arrangements and procedures. These arrangements and procedures should be properly documented.

CRED 4.3.21

See Notes

handbook-guidance
Those credit unions that do not have a permanent place of business or permanent full-time staff should take particular care to ensure that their organisational arrangements are robust and clear.

CRED 4.3.22

See Notes

handbook-guidance
The delegation of functions and tasks should take place within an appropriate framework. This should distinguish between those decisions reserved for the committee of management and those delegated to sub-committees, volunteers or employees.

CRED 4.3.23

See Notes

handbook-guidance
There should be arrangements to supervise delegation. This should include establishing appropriate reporting mechanisms and procedures for monitoring.

CRED 4.3.24

See Notes

handbook-guidance
Reporting lines should be clear and appropriate having regard to the nature, scale, and complexity of the credit union and its business.

CRED 4.3.25

See Notes

handbook-guidance
SYSC 3.2.4 G specifically covers the issue of outsourcing. Guidance relevant to delegation within a credit union is also relevant to external delegation ("outsourcing"). A credit union cannot contract out its regulatory obligations, and remains ultimately responsible for any activities or functions that are outsourced. A credit union should therefore take reasonable care to supervise any outsourced activities, and obtain sufficient information to be able to assess the impact of outsourcing on its systems and controls.

CRED 4.3.26

See Notes

handbook-guidance
CRED 4.3.13 E states that all credit unions should ensure appropriate segregation of duties. Duties should be segregated to prevent one individual from initiating, controlling, and processing a transaction (for example, approval and payment of an invoice).

CRED 4.3.27

See Notes

handbook-guidance
Responsibilities of connected persons (for example, relatives and other close relationships) should be kept entirely separate. Such persons should not hold key posts at the same time. Where this is unavoidable, a credit union should have a written policy for ensuring complete segregation of duties and responsibilities.

Documentation of systems of control

CRED 4.3.28

See Notes

handbook-guidance
CRED 4.3.9 R requires a credit union's system of control to be fully documented. The documentation helps the committee of management to assess if systems are maintained and controls are operating effectively. It also helps those reviewing the systems to ensure that the controls are those that have been authorised, and that they are adequate for their purpose.

CRED 4.3.29

See Notes

handbook-guidance

The committee of management should determine the form of documentation to be adopted. Considerations should include the following:

  1. (1) It should be comprehensive. It should cover all material aspects of the operations of the credit union.
  2. (2) It should be integrated. Separate elements of the system should be cross referred so that the system can be viewed as a whole.
  3. (3) It should identify risks, and the controls established to manage those risks. The controls should be identified and their purpose defined so that their effectiveness can be evaluated.
  4. (4) There should be named persons or posts for each control function, and alternatives in case of absence.
  5. (5) It should state how the operation of the control is evidenced. Evidence might include signatures, records and registers, retention of control documents.
  6. (6) It should be unambiguous. Instructions should be clear and precise, avoiding expressions such as "normally" and "if possible".
  7. (7) It should be practical. The separate elements should have a practical role in the review and improvement of systems.
  8. (8) It should be up to date. There should be an accurate description of the function that the control is to address. When changes are made to the function, the appropriate systems of control need to be updated and documented at the same time.
  9. (9) The committee of management should, from time to time, seek confirmation that the systems of control are being complied with.

CRED 4.3.30

See Notes

handbook-guidance

Documentation should not be restricted to "lower level" controls applied in processing transactions, but should also cover "high level" controls including:

  1. (1) powers to be exercised only by the committee of management, and powers delegated to others;
  2. (2) the purpose, composition and reporting lines of sub-committees, and senior managers to whom responsibilities are delegated;
  3. (3) the specific roles and responsibilities of individual officers;
  4. (4) the timing, form and purpose of meetings of the committee of management and sub-committees, and the way in which policies and decisions are recorded and their implementation monitored.

CRED 4.3.31

See Notes

handbook-guidance
The documentation of IT controls should be integrated within the overall documentation of a credit union's system of control.

Accounting records and systems

CRED 4.3.32

See Notes

handbook-guidance
SYSC 3.2.20 R requires that a credit union takes reasonable care to make and retain adequate records of all matters governed by the Act, secondary legislation under the Act, or rules (including accounting records). These records must be capable of being reproduced in the English language and on paper.

CRED 4.3.33

See Notes

handbook-guidance
A credit union should have appropriate systems in place to fulfil its obligations with respect to adequacy, access, periods of retention, and security of records.

CRED 4.3.34

See Notes

handbook-guidance

The main reasons why a credit union should maintain adequate accounting and other records are:

  1. (1) to provide the committee of management with adequate financial and other information to enable them to conduct its business in a prudent manner on a day-to-day basis;
  2. (2) to safeguard the assets of the credit union and the interests of members and persons too young to be members (see CRED 7.3.2 G);
  3. (3) to assist officers of the credit union to fulfil their regulatory and statutory duties in relation to the preparation of annual accounts;
  4. (4) to provide the committee of management with sufficient timely and accurate information to assist them to submit the information required or requested by the FSA.

CRED 4.3.35

See Notes

handbook-guidance

When forming their opinion of whether the accounting and other records are adequate, the committee of management should satisfy themselves that they capture and record on a timely basis, and in an orderly fashion, every transaction. They should provide sufficient information in respect of each transaction to explain:

  1. (1) its nature and purpose;
  2. (2) the asset or liability, actual and contingent, which arises (or may arise) from it;
  3. (3) the income or expenditure, current and deferred, which arises from it.

CRED 4.3.36

See Notes

handbook-guidance
The committee of management must be satisfied that the records are maintained in an integrated and orderly manner to disclose, with reasonable accuracy and promptness, the state of the business at any time.

Systems and controls in relation to compliance and financial crime

CRED 4.3.37

See Notes

handbook-guidance
SYSC 3.2.6 R requires all credit unions to take reasonable care to establish and maintain effective systems and controls for compliance with all regulatory requirements (in other words, the relevant Acts, secondary legislation, and rules) and for countering the risk of financial crime.

CRED 4.3.37A

See Notes

handbook-guidance

SYSC 3.2.6A R and requires a credit union to ensure that these systems and controls:

  1. (1) enable it to identify, assess, monitor and manage money laundering risk; and
  2. (2) are comprehensive and proportionate to the nature, scale and complexity of that credit union's activities.

CRED 4.3.37B

See Notes

handbook-guidance
'Money laundering risk' is the risk that a credit union may be used to further money laundering. Failure by a credit union to manage this risk effectively will increase the risk to society of crime and terrorism.

CRED 4.3.37C

See Notes

handbook-guidance
SYSC 3.2.6C R requires a credit union to carry out regular assessments of the adequacy of these systems and controls to ensure that they continue to meet this requirement.

CRED 4.3.37D

See Notes

handbook-guidance
A credit union may also have separate obligations to comply with relevant legal requirements, including the Terrorism Act 2000, the Proceeds of Crime Act 2002 and the Money Laundering Regulations. SYSC 3.2.6 R to 3.2.6J G are not relevant guidance for the purposes of regulation 3(3) of the Money Laundering Regulations, section 330(8) of the Proceeds of Crime Act 2002 or section 21A(6) of the Terrorism Act 2000.

CRED 4.3.37E

See Notes

handbook-guidance
The FSA, when considering whether a breach of its rules on systems and controls against money laundering has occurred, will have regard to whether a credit union has followed relevant provisions in guidance for the UK financial sector issued by the Joint Money Laundering Steering Group.

CRED 4.3.37F

See Notes

handbook-guidance

In identifying its money laundering risk and in establishing the nature of these systems and controls, a credit union should consider a range of factors, including:

  1. (1) its customer, product and activity profile;
  2. (2) its distribution channels;
  3. (3) the complexity and volume of its transactions;
  4. (4) its processes and systems; and
  5. (5) its operating environment.

CRED 4.3.37G

See Notes

handbook-guidance

A credit union should ensure that these systems and controls include:

  1. (1) appropriate training for that credit union's employees in relation to money laundering;
  2. (2) appropriate provision of information to that credit union's governing body and senior management, including a report at least annually by that credit union's money laundering reporting officer on the operation and effectiveness of those systems and controls;
  3. (3) appropriate documentation of that credit union's risk management policies and risk profile in relation to money laundering, including documentation of that credit union's application of those policies (see SYSC 3.2.20 R to SYSC 3.2.22 G );
  4. (4) appropriate measures to ensure that money laundering risk is taken into account in the day-to-day operation of that credit union, including in relation to:
    1. (a) the development of new products;
    2. (b) the taking-on of new customers; and
    3. (c) changes in its business profile; and
  5. (5) appropriate measures to ensure that procedures for identification of new customers do not unreasonably deny access to that credit union's services to potential customers who cannot reasonably be expected to produce detailed evidence of identity.

CRED 4.3.37H

See Notes

handbook-guidance
SYSC 3.2.6H R requires a credit union to allocate to a director or senior manager (who may also be the money laundering reporting officer) overall responsibility within the credit union for the establishment and maintenance of effective anti-money laundering systems and controls.

The money laundering reporting officer

CRED 4.3.37I

See Notes

handbook-guidance

SYSC 3.2.6I R requires a credit union to:

  1. (1) appoint a money laundering reporting officer, who shall be responsible for oversight of that credit union's compliance with the FSA's rules on systems and controls against money laundering; and
  2. (2) ensure that its money laundering reporting officer has a level of authority and independence within that credit union and access to resources and information sufficient to enable him to carry out that responsibility.

CRED 4.3.37J

See Notes

handbook-guidance
The job of the money laundering reporting officer within a credit union is to act as the focal point for all activity within that credit union relating to anti-money laundering. The FSA expects that a credit union's money laundering reporting officer will be based in the United Kingdom.

The compliance function

CRED 4.3.37K

See Notes

handbook-guidance
Depending on the nature, scale and complexity of its business, it may be appropriate for a credit union to have a separate compliance function. The organisation and responsibilities of a compliance function should be documented. A compliance function should be staffed by an appropriate number of competent staff who are sufficiently independent to perform their duties objectively. It should be adequately resourced and should have unrestricted access to the credit union's relevant records as well as ultimate recourse to its governing body.

CRED 4.3.39

See Notes

handbook-guidance
SYSC 3.2.8 R is unlikely to be relevant to a credit union as it is relevant only to firms carrying on designated investment business.

CRED 4.3.40

See Notes

handbook-guidance

Some important compliance issues include:

  1. (1) insurance against fraud and dishonesty;
  2. (2) arrangements for the prevention, detection and reporting of money laundering;
  3. (3) establishing and maintaining a satisfactory system of control;
  4. (4) keeping proper books of account;
  5. (5) computation and application of profits;
  6. (6) investment of surplus funds;
  7. (7) capital requirements;
  8. (8) liquidity requirements;
  9. (9) limits on shares and loans;
  10. (10) maintenance of membership records;
  11. (11) submission of financial reports to the regulator;
  12. (12) approved persons regime;
  13. (13) payment of regulatory fees.

Management information

CRED 4.3.41

See Notes

handbook-guidance
Guidance on management information is located in SYSC 3.2.11 G SYSC 3.2.12 G.

CRED 4.3.42

See Notes

handbook-guidance
A credit union should maintain information systems to enable the committee of management to direct and control the credit union's business effectively, and to provide the information required by the FSA.

CRED 4.3.43

See Notes

handbook-guidance

The committee of management should be satisfied that:

  1. (1) the information available is sufficient for the proper assessment of the potential risks for the credit union, and in order to determine its need for capital and liquidity;
  2. (2) the information available is sufficiently comprehensive to provide a clear statement of the performance and financial position of the credit union;
  3. (3) management information reports are prepared with sufficient frequency;
  4. (4) sufficient attention is focused on key factors affecting income and expenditure and that appropriate performance indicators are employed;
  5. (5) actual performance is compared with planned and prior performance.

CRED 4.3.44

See Notes

handbook-guidance

In forming a view on whether the management information system is sufficiently comprehensive, the committee of management should consider whether, where relevant, the substance of reports provides a clear statement of:

  1. (1) the capital position;
  2. (2) the liquidity position;
  3. (3) profits and losses, assets and liabilities, and flow of funds;
  4. (4) loans, arrears, and provisions.

CRED 4.3.45

See Notes

handbook-guidance
The matters listed in CRED 4.3.44 G should be compared against limits, ratios and other parameters set by the committee of management, as well as regulatory requirements.

Information for the FSA

CRED 4.3.46

See Notes

handbook-guidance
Information reported to the FSA should be accurate and timely. Credit unions are required to complete returns as set out in CRED 14.10, and submit them within the specified timetable. Returns should be reviewed prior to their submission to the FSA at a sufficiently senior level. The review should check for consistency between different returns, between various tables on the same return, and between information prepared for the committee of management.

Personnel

CRED 4.3.47

See Notes

handbook-guidance
Guidance on employees and agents is located in SYSC 3.2.13 G - SYSC 3.2.14 G.

CRED 4.3.48

See Notes

handbook-guidance
A credit union should identify present and future staffing requirements (including volunteers and paid staff) and make appropriate plans for their recruitment and training.

CRED 4.3.49

See Notes

handbook-guidance
A credit union should have appropriate systems and controls in place to satisfy itself as to the suitability of its staff, including the competence and honesty of such staff. Any assessment of suitability should take into account the nature of the position and the level of responsibility that the individual would hold.

Internal Audit

CRED 4.3.50

See Notes

handbook-guidance
CRED 4.3.11 E states that a credit union should have an internal audit function (see also CRED 4.3.12 G).

CRED 4.3.51

See Notes

handbook-guidance
Guidance on internal audit and audit committees (otherwise known as the supervisory committee) is located in SYSC 3.2.15 G - SYSC 3.2.16 G.

CRED 4.3.52

See Notes

handbook-guidance
Depending upon the scale and nature of the credit union's activities, it may be appropriate for the audit committee to delegate the task of monitoring the effectiveness and appropriateness of its systems and controls to an employee or other third party.

CRED 4.3.53

See Notes

handbook-guidance

The purposes of an internal audit are:

  1. (1) to ensure that the policies and procedures of the credit union are followed;
  2. (2) to provide the committee of management with a continuous appraisal of the overall effectiveness of the control systems, including proposed changes;
  3. (3) to recommend improvements where desirable or necessary;
  4. (4) to determine whether the internal controls established by the committee of management are being maintained properly and operated as laid down in the policy, and comply with relevant Acts, secondary legislation, rules, policies and procedures;
  5. (5) to ensure that accounting records are prepared promptly and accurately, and that they are in order;
  6. (6) to assess whether financial and operating information supplied to the committee of management is accurate, pertinent, timely, and complete.

CRED 4.3.54

See Notes

handbook-guidance
The internal audit function (see CRED 4.3.12 G) should develop an audit plan, covering all aspects of the credit union's business. The audit plan should identify the scope and frequency of work to be carried out in each area. Areas identified as higher risk should be covered more frequently. However, over a set time frame (likely to be one year) all areas should be covered. Care should be taken to avoid obvious patterns of checking.

CRED 4.3.55

See Notes

handbook-guidance

The internal audit work programme should include items such as:

  1. (1) verification of cash (counting and reconciliation) without prior notification;
  2. (2) bank reconciliation (checking records against bank statements);
  3. (3) verification of passbooks or account statements;
  4. (4) checking for compliance with policies and procedures;
  5. (5) checking for compliance with relevant Acts, secondary legislation and rules;
  6. (6) checking minutes and reports of the committee of management and other sub-committees for compliance, and assessing regularity and completeness;
  7. (7) checking loan applications;
  8. (8) verification of the credit union's assets and investments.

CRED 4.3.56

See Notes

handbook-guidance

The key elements of a satisfactory system of internal audit include the following:

  1. (1) Terms of reference. These should be specified with precision and include, amongst other things, scope and objectives of the audit committee and the internal audit function (see CRED 4.3.12 G), access to records, powers to obtain information and explanations for officers, and reporting requirements. These should be approved by the committee of management.
  2. (2) Risk analysis. Key risks in each area of the credit union's business should be identified. The adequacy of the specific controls put in place to address those risks should be assessed.
  3. (3) Internal audit plan. This should be developed on the basis of the risk analysis.
  4. (4) Detailed programmes. These should be based on the internal audit plan, together with the controls and their objectives specified in the control documentation. Each programme should be comprehensive, specifying the frequency with which the various parts of the programme are to be carried out and how the work is to be performed.
  5. (5) Working papers. These should be maintained to evidence who performed the work, how it was controlled and supervised, and to record the conclusions reached. They should be cross referenced to reports made and action taken.
  6. (6) System of reporting. Formal reports should be submitted at the completion of each aspect of programmed work, stating the areas covered together with any recommendations and conclusions reached.

CRED 4.3.57

See Notes

handbook-guidance
The internal audit function (see CRED 4.3.12 G) should be independent of all of the functions it inspects.

CRED 4.3.58

See Notes

handbook-guidance
The committee of management should be satisfied that the status and reporting relationship of the chair of the audit committee is sufficient to maintain the independence and objectivity of the function.

CRED 4.3.59

See Notes

handbook-guidance
The qualifications, experience and training of individuals performing the internal audit function (see CRED 4.3.12 G) should be adequate in relation to its objectives.

CRED 4.3.60

See Notes

handbook-guidance

The committee of management should be satisfied that the internal audit function (see CRED 4.3.12 G) is being properly carried out. In order to review the overall effectiveness of the internal audit function it should consider the following:

  1. (1) the adequacy and scope of planning;
  2. (2) the adequacy and scope of work performed in relation to the plans and programmes;
  3. (3) the regularity and level of reporting on matters arising from the inspections;
  4. (4) the disposal of points and recommendations raised, and reasons for the rejection of any major points;
  5. (5) a review of the overall effectiveness of the internal audit function.

Business planning

CRED 4.3.61

See Notes

handbook-guidance
CRED 4.3.5 R requires that a credit union maintains a current business plan.

CRED 4.3.62

See Notes

handbook-guidance
Version 2 credit unions should submit a copy of their business plan to the FSA. A version 2 credit union making any significant changes to the business plan should provide the FSA with a copy of the amended plan as soon as possible after it has been adopted.

CRED 4.3.63

See Notes

handbook-guidance
Guidance on business strategy is located in SYSC 3.2.17 G.

CRED 4.3.64

See Notes

handbook-guidance
The committee of management should have a satisfactory planning system to provide a framework for growth and development of the credit union, and to enable it to identify, measure, manage and control risks of regulatory concern.

CRED 4.3.65

See Notes

handbook-guidance
The business plan should cover a period of three years from the current financial year, that is to say, the remainder of the current financial year and the two following financial years.

CRED 4.3.66

See Notes

handbook-guidance
The planning system should be defined clearly, documented appropriately, and planning related tasks and decision making responsibilities allocated clearly within the credit union.

CRED 4.3.67

See Notes

handbook-guidance
The conclusions, recommendations, projections and assumptions set out in the business plan should be supported by analysis, based on adequate data, and properly documented for comparison with actuals.

CRED 4.3.68

See Notes

handbook-guidance
The committee of management should consider the range of possible outcomes in relation to various risks. These risks are increased when a credit union provides ancillary services like issuing and administering means of payment and money transmission, which result, in particular, in higher liquidity and operational risks.

Documentation of policies and procedures

CRED 4.3.69

See Notes

handbook-guidance
CRED 4.3.7 R requires that a credit union maintains a manual of its policies and procedures.

CRED 4.3.70

See Notes

handbook-guidance
Version 2 credit unions should submit a copy of their policy and procedures manual to the FSA. A version 2 credit union making any significant changes to their policies or procedures should provide the FSA with a copy of the amended manual as soon as possible after it has been adopted.

CRED 4.3.71

See Notes

handbook-guidance

The policy and procedures manual should cover all aspects of the credit union's operations, including matters such as:

  1. (1) cash handling and disbursements;
  2. (2) collection procedures;
  3. (3) lending - including large exposures (see CRED 10.1 - CRED 10.5);
  4. (4) arrears management (see CRED 10.2.8 G - CRED 10.2.9 G);
  5. (5) provisioning (see CRED 10.5);
  6. (6) liquidity management (see CRED 9);
  7. (7) financial risk management (see CRED 7);
  8. (8) money laundering prevention (see CRED 4.3.37 G and SYSC 3.2);
  9. (9) internal audit (see CRED 4.3.50 G - CRED 4.3.60 G);
  10. (10) information technology (see CRED 4.3.31 G);
  11. (11) business continuity - otherwise known as disaster recovery (see CRED 4.3.72 G - CRED 4.3.74 G);
  12. (12) marketing;
  13. (13) training;
  14. (14) connected persons and managing conflicts of interest (see CRED 4.3.27 G);
  15. (15) complaints handling (see CRED 17).

Business continuity

CRED 4.3.72

See Notes

handbook-guidance
Guidance on business continuity is located in SYSC 3.2.19 G.

CRED 4.3.73

See Notes

handbook-guidance
A credit union should put in place contingency arrangements to ensure that it could continue to operate and meet its regulatory requirements in the event of an unforeseen interruption that may otherwise prevent the credit union from operating normally. (For example, if there was a complete failure of IT systems or if the premises were destroyed by fire).

CRED 4.3.74

See Notes

handbook-guidance
Business continuity arrangements should be reviewed and tested regularly in order to ensure their effectiveness.

Export chapter as

CRED 5

Threshold conditions

CRED 5.1

Application and purpose

CRED 5.1.1

See Notes

handbook-guidance
This chapter applies to all credit unions. It also applies to any person seeking to become authorised as a credit union.

CRED 5.1.2

See Notes

handbook-guidance
The purpose of this chapter is to provide additional guidance to credit unions on the basic requirements that all credit unions must meet if they are to be allowed to carry on a regulated activity.

CRED 5.1.3

See Notes

handbook-guidance
Schedule 6 to the Act sets out the threshold conditions for authorisation. COND contains guidance for all firms on the threshold conditions.

CRED 5.1.4

See Notes

handbook-guidance
In order to become authorised under the Act all firms must meet the threshold conditions.

CRED 5.1.5

See Notes

handbook-guidance
The threshold conditions must be met on a continuing basis by credit unions. Failure to meet one of the conditions is sufficient grounds for the exercise by the FSA of its powers (see EG).

CRED 5.2

The Conditions

CRED 5.2.1

See Notes

handbook-guidance

Schedule 6 to the Act and COND set out the threshold conditions in full. They are:

  1. (1) Threshold condition 1: Legal status. This sets out a number of conditions for legal form. A credit union by definition will comply.
  2. (2) Threshold condition 2: Location of offices. A regulated UK credit union must have its head office and registered office in the United Kingdom. This general requirement in the Act is aimed at ensuring that firms are organised in a way that can be effectively supervised. The Credit Unions Act 1979 applies a specific requirement: the registered office of a credit union has to be in Great Britain; Northern Ireland credit unions are covered by separate legislation. (See CRED 1.1.1 G(2) for the definition of the italicised term credit union).
  3. (3) Threshold condition 3: Close links. This condition requires the FSA to be satisfied that it can effectively supervise a firm, taking into account the structure of the group to which it belongs or the other firms to which it has close links. This will have little relevance to credit unions because of the way they are constituted.
  4. (4) Threshold condition 4: Adequate resources. The adequate resources condition has a wide meaning. The FSA will interpret the term 'adequate' as meaning sufficient in terms of quantity, quality and availability, and 'resources' as including all financial resources, non-financial resources and means of managing its resources; for example, capital, provisions against liabilities, liquidity and human resources. Detailed financial resources and systems requirements for credit unions can be found in CRED 4, CRED 8, and CRED 9. The FSA will consider whether a credit union is ready, willing and organised to comply with these requirements when assessing if it has adequate resources for the purposes of this threshold condition.
  5. (5) Threshold condition 5: Suitability. Essentially, this condition requires the FSA to be satisfied that a credit union is 'fit and proper' to be authorised and permitted to carry on the relevant activities. It will therefore have regard to all relevant matters. These will include whether there are any indications that the credit union will not be able to meet its debts as they fall due, and whether the credit union has taken reasonable steps to identify and measure any risks of regulatory concern. It will also include the credit union's connection with any person.

CRED 5.2.2

See Notes

handbook-guidance
The first two threshold conditions prescribe objective criteria to be satisfied there is no room for judgment on the part of the FSA. Threshold condition 4 and threshold condition 5 set new formal conditions for credit unions. In both cases, what is required will depend upon such matters as the size of the credit union and the activities it wishes to carry on.

CRED 5.2.3

See Notes

handbook-guidance
Where a credit union may no longer meet the threshold conditions (see EG) the FSA will make further enquiries. This might include the provision of a report by a skilled person or the FSA exercising its formal enforcement powers. In any situation where the FSA may need to consider the use of its powers as a result of the failure of a credit union to meet one of these conditions, the FSA will have regard to the principles underlying the FSA's approach to the use of these powers. These principles include transparency, proportionality and consistency.

CRED 5.2.4

See Notes

handbook-guidance
The FSA has the power to vary a credit union's Part IV permission on its own initiative, if it appears to the FSA that the credit union is failing, or is likely to fail, to satisfy the threshold conditions (see EG ).

Export chapter as

CRED 6

The Approved persons regime

CRED 6.1

Application and purpose

CRED 6.1.1

See Notes

handbook-rule
This chapter applies to all credit unions and approved persons. It also applies to applicants seeking to become authorised as a credit union.

CRED 6.1.2

See Notes

handbook-guidance
The purpose of this chapter is to provide guidance on the provisions concerning approved persons as they relate to credit unions.

CRED 6.1.3

See Notes

handbook-guidance

The full provisions are to be found in the following sourcebooks or manuals of the Handbook:

  1. (1) The Statements of Principle and Code of Practice for Approved Persons (APER)
  2. (2) Fitness and Propriety (FIT)
  3. (3) [deleted]
  4. (4) Supervision manual (SUP)
  5. (5) [deleted]

CRED 6.1.4

See Notes

handbook-guidance

Guidance on all the provisions of the manuals concerning approved persons is provided below, but the following points summarise the key parts of the proposals:

  1. (1) FSA has specified various functions which are seen as key to the operation of a credit union and which are referred to as controlled functions.
  2. (2) A controlled function may be performed only by a person who is a fit and proper person to perform the function to which the approval relates.
  3. (3) The purpose of these provisions is to complement the regulation of credit unions themselves.
  4. (4) The manuals provide full details concerning all aspects of the application process, the criteria for assessment, the range of controlled functions and disciplinary action.

CRED 6.2

The Statements of Principle of Code of Practice for Approved Persons (APER)

CRED 6.2.1

See Notes

handbook-guidance
The purpose of this section is to provide a guide to the Statements of Principle and Code of Practice for Approved Persons (APER) which are issued for the guidance of approved persons in the conduct of their functions and follows the structure of the statements and code.

Introduction

CRED 6.2.2

See Notes

handbook-guidance
APER 1.1 provides that APER applies to approved persons.

CRED 6.2.3

See Notes

handbook-guidance
APER 1.2 explains that section 64(2) of the Act provides that if the FSA issues Statements of Principles it must also issue a code of practice for the purpose of helping to determine whether a person's conduct complies with these Statements of Principle. The code has been issued for that purpose. It also sets out some guiding principles concerning the application of the Statements of Principle and the Code of Practice for Approved Persons. Statements of Principle 1, 2, 3 and 4 apply to all approved persons performing a controlled function for a credit union, and Statements of Principle 5, 6, and 7 apply to those approved to perform significant influence functions. All controlled functions performed for a credit union are significant influence functions (APER 1.2.4 G).

The Statements of Principle

CRED 6.2.4

See Notes

handbook-guidance
APER 2.1 sets out the seven Statements of Principle which apply to approved persons. These are all designed to ensure that approved persons undertake their roles efficiently and with integrity. All seven Principles may apply to approved persons performing functions for credit unions.

CRED 6.2.5

See Notes

handbook-guidance

The table in APER 2.1.2 P sets out the full text of the Statements of Principle. These are repeated below for ease of reference.

  1. (1) An approved person must act with integrity in carrying out his controlled function.
  2. (2) An approved person must act with due skill, care and diligence in carrying out his controlled function.
  3. (3) An approved person must observe proper standards of market conduct in carrying out his controlled function.
  4. (4) An approved person must deal with the FSA and with other regulators in an open and cooperative way and must disclose appropriately any information of which the FSA would reasonably expect notice.
  5. (5) An approved person performing a significant influence function must take reasonable steps to ensure that the business of the firm for which he is responsible in his controlled function is organised so that it can be controlled effectively.
  6. (6) An approved person performing a significant influence function must exercise due skill, care and diligence in managing the business of the firm for which he is responsible in his controlled function.
  7. (7) An approved person performing a significant influence function must take reasonable steps to ensure that the business of the firm for which he is responsible in his controlled function complies with the regulatory requirements imposed on that business.

Code of Practice for Approved persons

CRED 6.2.6

See Notes

handbook-guidance

APER 3.1 provides an introduction to the Code of Practice for Approved Persons and provides guidance on its operation. The key points for those involved with credit unions are as follows:

  1. (1) An approved person will be in breach of a Statement of Principle only where his conduct was deliberate or where his standard of conduct was below that which would be reasonable in the circumstances.
  2. (2) All the Statements of Principle may apply to approved persons performing a controlled function for a credit union.

Factors relevant to Statements of Principle

CRED 6.2.7

See Notes

handbook-guidance
APER 3.2 - APER 3.3 set out factors to be taken into account in determining whether or not an approved person's conduct complies with the Statements of Principle. Since all controlled functions relevant to credit unions are significant influence functions, all these factors are relevant to credit unions.

CRED 6.2.8

See Notes

handbook-guidance
APER 4.1 APER 4.7 set out the seven Statements of Principle in turn, and provide guidance on conduct which, in the opinion of the FSA, does not comply with each of the Statements of Principle or, in the case of APER 4.3, conduct which will tend to show compliance with the relevant Statement of Principle.

Enforcement procedures

CRED 6.2.9

See Notes

handbook-guidance
Details of the disciplinary measures which may be taken against approved persons are located in DEPP. Approved persons should note that disciplinary action may be taken either for their personal misconduct or for conduct which results in a credit union breaching any provisions to which it is subject.

CRED 6.3

Approved persons

CRED 6.3.1

See Notes

handbook-guidance
The purpose of this section is to provide a guide to those parts of the Supervision manual (SUP) concerning approved persons as they apply to credit unions, and follows the structure of that manual. This section should be read in conjunction with SUP 10.

Introduction

CRED 6.3.2

See Notes

handbook-guidance
SUP 10.1.1 R - SUP 10.1.26 R provides an introduction to the application of the approved persons regime. The effect of the rules is that a credit union must apply to the FSA for the approval of one or more individuals to perform the functions which are known as controlled functions. In broadest outline these controlled functions are roles which enable an individual to exert significant influence on the conduct of the credit union's affairs. A complete list of these functions is set out in SUP 10.4.5 R, although not all of these are relevant to credit unions. This guide concentrates only on the controlled functions which are relevant for the majority of credit unions. The largest credit unions should consider whether a wider range of controlled functions is relevant to them.

Purpose of the regime

CRED 6.3.3

See Notes

handbook-guidance
SUP 10.2 outlines the purpose of the direct regulation of individuals which is to supplement the regulation of credit unions themselves. Individuals will need to be approved to undertake tasks which are key to the operation of a credit union.

Controlled functions

CRED 6.3.4

See Notes

handbook-guidance
SUP 10.3 provides, in this context, that a function is a controlled function only when it is undertaken by a credit union in relation to a regulated activity. Controlled functions fall within two groups. The significant influence functions describe the roles performed by the governing body and senior managers of the firm who exert a significant influence over the regulated activities of the firm. The customer functions describe the roles of individuals who deal with customers or with the property of customers. These customer functions do not extend to activities in relation to accepting deposits or general insurance and therefore will not be relevant to credit unions with permission for accepting deposits only.

Specification of functions

CRED 6.3.5

See Notes

handbook-guidance
SUP 10.4 specifies all the controlled functions and provides that its requirements apply only in relation to the performance of the controlled functions for which an individual is approved.

CRED 6.3.6

See Notes

handbook-guidance
The complete list of all controlled functions is located in SUP 10.4.5 R. Guidance on those controlled functions most likely to be relevant to credit unions is provided below:

CRED 6.3.7

See Notes

handbook-guidance

SUP 10.6: the governing functions:

  1. (1) SUP 10.6.4 R: the Director function This is the function of acting in the capacity of a director of a credit union.
  2. (2) SUP 10.6.8 R: the non-executive director function It is unusual for a credit union to appoint non-executive directors as such. But this function would include membership of a credit union's supervisory committee and any other committee which scrutinises the approach of executive management, the credit union's performance, and its standards of conduct.
  3. (3) SUP 10.6.11 R: the chief executive function Acting in the capacity of chief executive, whether or not using that title. This role includes anyone having the responsibility, alone or jointly with one or more others, under the immediate authority of the committee of management, for the conduct of the whole of the business.

CRED 6.3.8

See Notes

handbook-guidance

SUP 10.7: the required functions:

  1. (1) SUP 10.7.1 R: the apportionment and oversight function. The apportionment of responsibilities (see CRED 4.2 and SYSC 2.1.1 R). The function of dealing with apportionment of responsibilities under SYSC 2.1.1 R, and of overseeing the establishment and maintenance of systems and controls under SYSC 3.1.1 R.
  2. (2) SUP 10.7.13 R: the money laundering reporting function. The function of acting in the capacity of the money laundering reporting officer of a credit union.

SUP 10.8: the systems and controls function

CRED 6.3.9

See Notes

handbook-guidance

The function of acting as an employee with responsibility for reporting to the committee of management in relation to:

  1. (1) its financial affairs;
  2. (2) setting and controlling its risk exposure; or
  3. (3) adherence to internal systems and controls, procedures and policies.

CRED 6.3.9A

See Notes

handbook-guidance
Where an employee performs the systems and controls function FSA would expect the credit union to ensure that the employee had sufficient expertise and authority to perform that function effectively, for example be a director or senior manager.

CRED 6.3.10

See Notes

handbook-guidance
SUP 10.9: the significant management functions:

This controlled function will only apply to the credit union if the function is not being performed by a member of the committee of management and the credit union has followed the guidance in SUP 10.9.3 G.

CRED 6.3.12

See Notes

handbook-guidance
The following are the forms that will most commonly be needed by credit unions.

CRED 6.3.13

See Notes

handbook-guidance
SUP 10.12 outlines procedures concerning the application for approval and withdrawing an application for approval. Applications should be made by the credit union and not by individual applicants. Details are provided concerning the procedure that FSA will adopt when granting or refusing applications.

CRED 6.3.14

See Notes

handbook-guidance
SUP 10.13 outlines procedures concerning changes to an approved person's details. Where changes to an approved person's role involve the person performing one or more different controlled functions from those for which they have been given approval, then a new application must be made to FSA. This will be for approval to perform the new controlled functions.

CRED 6.3.15

See Notes

handbook-guidance
SUP 10.14 points readers in the direction of frequently asked questions and answers, in particular which part of the FSA to approach with any questions which remain unanswered.

CRED 6.4

Assessing fitness and propriety

Purpose

CRED 6.4.1

See Notes

handbook-guidance
The purpose of this section is to set out and describe the criteria that the FSA will consider when assessing the fitness and propriety of a person in respect of whom an application is being made for approval to undertake a controlled function under the approved persons regime (SUP 10). The criteria specified here will also be used to assess the continuing fitness and propriety of persons who have already been approved.

Background

CRED 6.4.2

See Notes

handbook-guidance
  1. (1) FIT 1.2 explains that the FSA may grant an application for approval for a person to perform a controlled function only if it is satisfied that the candidate is fit and proper to perform the controlled function to which the application relates.
  2. (2) It also indicates that the FSA may withdraw its approval if it considers that an individual is no longer fit and proper to perform the controlled function to which the approval relates.

Assessing fitness and propriety

CRED 6.4.3

See Notes

handbook-guidance

FIT 1.3 explains that the FSA will have regard to a range of factors when assessing the fitness and propriety of a person to perform a particular controlled function, but that the most important criteria will be the person's:

  1. (1) honesty, integrity and reputation;
  2. (2) competence and capability; and
  3. (3) financial soundness.

CRED 6.4.4

See Notes

handbook-guidance
FIT 2.1-FIT 2.3 provide further details of the criteria referred to in CRED 6.4.3 G and the primary matters which FSA will take account in assessing them.

Export chapter as

CRED 7

Investment and borrowing

CRED 7.1

Application, purpose and interpretation

CRED 7.1.1

See Notes

handbook-rule
This chapter applies to all credit unions.

CRED 7.1.2

See Notes

handbook-guidance
  1. (1) The rules and guidance contained in this chapter are designed to address risks that can arise from the structure of a credit union's balance sheet.
  2. (2) These risks include the risk that a credit union's income is not sufficiently large to cover its funding, operational and other costs, and the risk that a credit union may not be able to renew or replace wholesale funding at an affordable rate.

CRED 7.1.3

See Notes

handbook-rule

For the purposes of this chapter:

  1. (1) the maturity of a security or loan is the last or only date on which it shall be repayable by or under its terms; and
  2. (2) surplus funds means funds not immediately required for a credit union's accepting deposits, lending and ancillary purposes.

CRED 7.2

Investment

Types of investment

CRED 7.2.1

See Notes

handbook-rule

Subject to the general limitations on its powers contained in the Credit Unions Act 1979 and to the limitations contained in CRED 7.2.2 R CRED 7.2.3 R below, a credit union may invest its surplus funds and funds serving liquidity purposes only in the following types of investment:

  1. (1) deposits or loans to a UK domestic firm with Part IV permission to accept deposits;
  2. (2) deposits or loans to an institution which is authorised in any other EEA State to accept deposits;
  3. (3) sterling-denominated securities issued by the government of any EEA State;
  4. (4) fixed-interest sterling-denominated securities guaranteed by the government of any EEA State, provided that any guarantee is unconditional in respect of the payment of both principal and interest on those securities.

Maturity of investments

CRED 7.2.2

See Notes

handbook-rule
Any securities invested in, or loans made, in accordance with CRED 7.2.1 R by a version 1 credit union must have a maturity date of not more than 12 months from the date on which the investment is made.

CRED 7.2.3

See Notes

handbook-rule
Any securities invested in, or loans made, in accordance with CRED 7.2.1 R by a version 2 credit union must have a maturity date of not more than five years from the date on which the investment is made.

Cash in custody of officers

CRED 7.2.4

See Notes

handbook-rule
Surplus funds not invested by a credit union in accordance with CRED 7.2.1 R CRED 7.2.3 R must be held as cash in the custody of officers of the credit union.

Investment conditions no longer satisfied

CRED 7.2.5

See Notes

handbook-rule
Where under CRED 7.2.1 R CRED 7.2.3 R above, a firm or another institution ceases to satisfy the conditions necessary for a credit union to invest with it or lend to it, and any funds of a credit union are with that firm or other institution, the credit union must take all practicable steps to call in and realise that loan within three months of that cessation, or, if that is not possible, as soon after the end of that period as possible.

Transactions between credit unions

CRED 7.2.6

See Notes

handbook-guidance
  1. (1) A credit union may accept a loan from another credit union (section 10(1) of the Credit Unions Act 1979). However, although a credit union is a UK domestic firm with Part IV permission to accept deposits (CRED 7.2.1 R (1)), it cannot issue shares to another credit union (section 5(1) and (2) of the Credit Unions Act 1979) or otherwise accept deposits from another credit union (Section 8(1) of the Credit Unions Act 1979). UK banks and building societies may accept deposits from a credit union.
  2. (2) CRED 7.2.2 R - CRED 7.2.3 R apply to loans between credit unions, except for subordinated loans qualifying as capital under CRED 8.2.1 R (4)(a). (See CRED 7.2.1 R and CRED 8.2.5 R (2)).
  3. (3) CRED 8.2.1 R - CRED 8.2.6 G apply to subordinated loans between credit unions qualifying as capital under CRED 8.2.1 R (4)(a).
  4. (4) CRED 10 (Lending) (which covers loans to members) does not apply to loans between credit unions (see CRED 10.1.1 R). However, in relation to such loans, credit unions should have regard to the principles outlined in CRED 10.4.6 G and CRED 10.5 (Provisioning).
  5. (5) CRED 9.3.7 R(2) applies to loans between credit unions in relation to liquidity.

CRED 7.2.7

See Notes

handbook-guidance

Loans between credit unions should only be arranged after careful consideration by both parties. For example:

  1. (1) the borrower should consider the financial implications of relying on such borrowing in order to lend to members, or to finance share withdrawals; and
  2. (2) the lender should assess the risk of late and non-repayment arising from the borrower's own liquidity and credit risks, and keep the aggregate of its loans to other credit unions to a very modest level.

Section 12 of the Credit Unions Act 1979

CRED 7.2.8

See Notes

handbook-guidance
Section 12 of the Credit Unions Act 1979 permits a credit union to hold, purchase or take on lease any land for the purpose of conducting its business, but for no other purpose, except where it holds an interest in land as security for loans to members.

CRED 7.2.9

See Notes

handbook-guidance
  1. (1) A credit union may buy or hold property as premises from which to conduct its business, but not as an investment.
  2. (2) A credit union may acquire premises that reasonably anticipate its future accommodation needs, or a unit (for example, the whole building, or a floor of a building) of which it requires most, but not all, and lease out the surplus area. But it may not acquire as an investment property greatly in excess of its operating requirements, with the real purpose of letting out the excess.
  3. (3) A credit union may purchase premises out of surplus funds, or by borrowing, or by a combination of the two, whichever is most prudent.
  4. (4) A credit union's premises will not count as liquid for the purposes of CRED 9.3.7 R.

CRED 7.2A

Joint ventures

Section 26 of the Credit Unions Act 1979

CRED 7.2A.1

See Notes

handbook-guidance
Section 26 of the Credit Unions Act 1979 prohibits a credit union from having a subsidiary within the meaning of section 15 of the Friendly and Industrial and Provident Societies Act 1968. To have a subsidiary in that sense, a credit union has to be a member of the company and control the composition of its board of directors, or hold more than half in nominal value of the company's equity share capital.

CRED 7.2A.2

See Notes

handbook-guidance
Credit unions may set up (and hold shares or other membership rights in) associated bodies corporate to establish shared service facilities and other joint ventures, so long as they demonstrably further the credit union's statutory objects and do not breach section 26 of the Credit Unions Act 1979.

CRED 7.3

Borrowing and Financial risk management

Borrowing

CRED 7.3.1A

See Notes

handbook-rule
A credit union must not borrow from a natural person, except by subordinated loan qualifying as capital under CRED 8.2.1 R(4).

CRED 7.3.2A

See Notes

handbook-rule
Although section 10 of the Credit Unions Act 1979 now permits a credit union to borrow money without restriction, CRED 7.3.1A R imposes a limitation. A credit union may borrow from a body corporate, even though it may not admit a body corporate to membership or issue it with shares. Such loans can either be subordinated loans (providing regulatory capital within CRED 8.2.1 R (1)(c)) or senior loans (providing ordinary funding, but not constituting regulatory capital). Further explanation is given at CRED 7A.1A.1 G and CRED 7A.3.2 G.

CRED 7.3.3

See Notes

handbook-rule
The borrowing of a version 1 credit union must not exceed, except on a short-term basis, an amount equal to 20% of the total shareholding in the credit union.

CRED 7.3.4

See Notes

handbook-evidential-provisions
  1. (1) The borrowing of a version 1 credit union should not exceed an amount equal to 20% of the total shareholding in the credit union at the end of more than two consecutive quarters.
  2. (2) Contravention of CRED 7.3.4 E (1) may be relied on as tending to indicate contravention of CRED 7.3.3 R.

CRED 7.3.5

See Notes

handbook-rule
The borrowing of a version 2 credit union must not at any time exceed an amount equal to 50 per cent of the total shareholding in the credit union.

CRED 7.3.6

See Notes

handbook-rule
Subordinated debt obtained by a credit union and forming part of its capital (see CRED 8.2.1 R) does not count towards the borrowing limits under CRED 7.3.3 R and CRED 7.3.5 R.

Financial risk management policy statement

CRED 7.3.7

See Notes

handbook-rule
A version 2 credit union must establish, maintain and implement an up-to-date financial risk management policy statement approved by the committee of management.

CRED 7.3.8

See Notes

handbook-guidance
This policy should address both interest rate and funding risk. It should cover aggregate limits on holdings of investments and borrowings from sources other than members. It should deal with avoidance of funding concentrations (both source and time-band concentrations) and should detail the organisational arrangements, systems and controls in respect of these matters.

CRED 7.3.9

See Notes

handbook-guidance
A credit union's committee of management should review and approve its financial risk management policy at least once a year, and more frequently if necessary, especially in light of significant changes in business.

CRED 7.3.10

See Notes

handbook-rule
A version 2 credit union must send to the FSA a copy of its financial risk management policy statement as soon as is reasonably practicable after approval by the committee of management.

Export chapter as

CRED 7A

Shares and deposits

CRED 7A.1

Application and purpose

CRED 7A.1.1

See Notes

handbook-rule
This chapter applies to all credit unions.

CRED 7A.1.2

See Notes

handbook-guidance
The purpose of this chapter is to provide for limits on holdings of shares and deposits, joint accounts, dividends and insurance cover (based on the aggregate value of shares and deposits).

CRED 7A.1A

Members and juvenile depositors

Sections 1 and 5 of the Credit Unions Act 1979

CRED 7A.1A.1

See Notes

handbook-guidance

In relation to membership of credit unions, the Credit Unions Act 1979 provides that:

  1. (1) a common bond has to exist among the members (section 1(2)(b) - see CRED 13 Annex 1A, CRED 13 Annex 1B, CRED 13 Annex 1C and CRED 13 Annex 2 G);
  2. (2) only individuals may be members (section 5(1)); and
  3. (3) a member has to hold at least one share (section 5(2)).

CRED 7A.1A.2

See Notes

handbook-guidance

Membership of a credit union is open only to individuals acting in a private capacity and in their own right. It is not open to:

  1. (1) a body corporate; or
  2. (2) an individual acting as a representative of a body corporate or unincorporated association.

Section 9(1) of the Credit Unions Act 1979

CRED 7A.1A.3

See Notes

handbook-guidance
Section 9(1) of the Credit Unions Act 1979 provides that a credit union may take deposits from a person who is under the age at which he may become a member.

CRED 7A.1A.4

See Notes

handbook-guidance
  1. (1) An explanation of section 9(1) of the Credit Unions Act 1979 is given at paragraph 3 of CRED 13 Annex 2 G.
  2. (2) The deposits referred to in CRED 7A.1A.2 G (1) are not shares and the persons who make those deposits are not members.

Maximum shareholdings

CRED 7A.2.1

See Notes

handbook-rule
A credit union must not permit a member to have or claim any interest in the shares of the credit union exceeding the greater of £10,000 or 1.5 per cent of the total shareholdings in the credit union.

CRED 7A.2.2

See Notes

handbook-rule
Where CRED 7A.2.1 R or CRED 7A.2.6 R would be breached in relation to a member of a credit union because of a reduction in the total shareholdings in the credit union, those rules must, in relation to him, have effect, as respects any shares which he had, or interest which he claimed, immediately before the reduction, as if there were added at the end "at the time, or latest time, when he acquired shares, or an interest in the shares of the credit union."

CRED 7A.2.3

See Notes

handbook-guidance
CRED 7A.2.2 R makes it unnecessary for a member to reduce his shareholding merely because of a reduction in the total shareholdings of the credit union.

CRED 7A.2.4

See Notes

handbook-rule
For the purposes of CRED 7A.2.1 R and CRED 7A.2.2 R, the total shareholdings in a credit union at any time must be taken to be the total shareholdings as shown in the most recent annual return to have been sent to the FSA under SUP 16.7.62 or SUP 16.12.5 R (see CRED 14.10.7 G).

Joint accounts

CRED 7A.2.5

See Notes

handbook-rule
Shares in a credit union must not be held in the joint names of more than two members.

CRED 7A.2.6

See Notes

handbook-rule
For the purpose only of the limit in CRED 7A.2.1 R, the interest of a member in a joint account must be treated as 50 per cent of the shareholding in that account.

Dividends on shares

CRED 7A.2.7

See Notes

handbook-rule

A version 1 credit union must not:

  1. (1) pay different dividends on different accounts unless:
    1. (a) at the time of the payment of any dividends it has a capital to total assets ratio of at least 5%; and
    2. (b) the payment of any of those dividends does not reduce the capital to total assets ratio to below 5%; or
  2. (2) pay dividends out of interim profits more than once a year.

CRED 7A.2.8

See Notes

handbook-guidance

A version 2 credit union is permitted to:

  1. (1) pay different dividends on different accounts; and
  2. (2) pay dividends out of interim profits more than once a year.

CRED 7A.3

Deposits

CRED 7A.3.1

See Notes

handbook-rule
  1. (1) A credit union must not accept deposits except:
    1. (a) as shares from its members who are natural persons qualifying in accordance with CRED 13 Annex 2 G Table 1G 1; or
    2. (b) from natural persons too young to be members under CRED 7A.3.1 R(2); or
    3. (c) as loans from persons under CRED 7.3.1A R - CRED 7.3.2A R.
  2. (2) A credit union must not accept deposits exceeding the greater of £10,000 or 1.5 per cent of the total shareholdings in the credit union from a person who is under the age at which, under section 20 of the Industrial and Provident Societies Act 1965, he may become a member of the credit union unless the deposits are held in a CTF, in which case the credit union may accept a larger deposit.

CRED 7A.3.1A

See Notes

handbook-guidance
Credit unions that provide CTFs should ensure that under their rules depositors under the age of 18 whose deposits are held within a CTF continue to be treated as juvenile depositors until the age of 18. This will provide for the fact that CTF account holders may not withdraw any money from the CTF until they reach the age of 18 in contrast to the position in relation to other deposits which become shares and may be withdrawn earlier.

CRED 7A.3.2

See Notes

handbook-guidance
  1. (1) The effect of the general prohibition in section 19 of the Act is that no person may carry on the regulated activity of accepting deposits, unless authorised or exempt.
  2. (2) CRED 7.3.1A R and CRED 7A.3.1 R are intended to ensure that the liberalisation of credit union borrowing (CRED 7.3.2A R) does not have the unintended effect of undermining the common bond concept (CRED 13 Annex 1 G) by allowing credit unions to operate deposit accounts for natural persons who do not qualify for membership.
  3. (3) Section 20 of the Industrial and Provident Societies Act 1965 provides that a person above the age of 16 may be member of a credit union, unless its rules provide to the contrary (see CRED 13 Annex 2 G Table1G3).
  4. (4) CRED 13 Annex 2 G Table 1G 3 gives guidance on the eligibility of natural persons too young to be members.
  5. (5)
    1. (a) A credit union is no longer required to:
      1. (i) hold such juvenile deposits in a fund apart from the general funds of the credit union; and
      2. (ii) distribute all the interest earned on the fund (after deduction of expenses) to juvenile depositors.
    2. (b) A credit union may make a commercial judgement on the appropriate amount of interest to pay juvenile depositors.
    3. (c) These changes were made by amendment of section 9 of the Credit Unions Act 1979 by Order under section 428 of the Act. (The Financial Services and Markets Act 2000 (Consequential Amendments and Transitional Provisions) (Credit Unions) Order 2002 - SI 2002 No. 1501)

CRED 7A.4

Insurance against fraud or other dishonesty

CRED 7A.4.1

See Notes

handbook-rule
A credit union must at all times maintain in force a policy of insurance complying with CRED 7A.4.2 R.

CRED 7A.4.2

See Notes

handbook-rule

In order to comply with CRED 7A.4.1 R, a policy of insurance subject to the exception in CRED 7A.4.3 R:

  1. (1) must insure the credit union in respect of every description of loss suffered or liability incurred by reason of the fraud or other dishonesty of any of its officers or employees;
  2. (2) must so insure the credit union up to the limits set out in CRED 7A Annex 1 R in respect of any one claim, except that the liability of the insurer may be restricted to the amounts set out in CRED 7A Annex 1 R in respect of the total of the claims made in any one year; and
  3. (3) must not provide in relation to any claim for any amount greater than one per cent of the limits on any one claim set out in CRED 7A Annex 1 R to be met by the credit union.

CRED 7A.4.3

See Notes

handbook-rule
From the losses and liabilities against which a policy complying with CRED 7A.4.2 R must insure there must be excepted all loss suffered or liability incurred by a credit union other than direct pecuniary loss discovered during the currency of the policy of insurance or within 18 months of the date on which either the policy of insurance lapses, or the duties of the officer or employee concerned are terminated, whichever occurs first.

CRED 7A.4.4

See Notes

handbook-guidance
  1. (1) The "aggregate value" in CRED 7A Annex 1 R comprises the shares and deposits (including those held in a CTF) referred to in CRED 7A.3.1 R (1)(a) and (b).
  2. (2) The tables in CRED 7A Annex 1 R set out the minimum levels of insurance cover required by a credit union. It is prudent for a credit union to consider whether additional cover:
    1. (a) is needed for its own particular circumstances; and
    2. (b) should be obtained to cater for actual or projected growth in the "aggregate value" (see paragraph 1 of CRED 7A Annex 1 R) between "relevant dates" (see paragraph 3 of CRED 7A Annex 1 R).

CRED 7A Annex 1

Insurance against fraud or other dishonesty

See Notes

handbook-rule

Export chapter as

CRED 8

Capital

CRED 8.1

Application and purpose

CRED 8.1.1

See Notes

handbook-rule
This chapter applies to all credit unions.

CRED 8.1.2

See Notes

handbook-guidance
It amplifies Principle 4 under which a firm must maintain adequate financial resources and the threshold condition that a firm's resources must be adequate in relation to the regulated activities that it carries on.

CRED 8.1.3

See Notes

handbook-guidance
The purpose of setting capital requirements is to ensure that a credit union has an appropriate level of capital available to absorb unexpected losses.

CRED 8.1.4

See Notes

handbook-guidance
The capital and net worth requirements set out in this chapter represent the minimum requirements that a credit union must comply with. A credit union should decide for itself the amount of capital that it needs to hold over and above these minimum standards proportionate to its scale of operations and its risk profile.

CRED 8.1.5

See Notes

handbook-guidance
The FSA may require a credit union to hold minimum amounts of capital greater than those set out below where it considers that particular circumstances make that appropriate.

CRED 8.2

Components of capital

CRED 8.2.1

See Notes

handbook-rule
  1. (1) The following are included in the meaning of 'capital' for the purposes of this chapter:
    1. (a) audited reserves;
    2. (b) interim net profits;
    3. (c) subordinated debt meeting the requirements set out at CRED 8.2.1 R (4);
    4. (d) initial capital; and
    5. (e) revaluation reserves, arising from the differences between book values and the current market values of property fixed assets:
      1. (i) meeting the requirements in CRED 8.2.1 R (6) to CRED 8.2.1 R (7); and
      2. (ii) subject to the limit in CRED 8.2.1 R (8).
  2. (2) Audited reserves are audited accumulated profits or losses, or both, retained by a credit union after payment of tax and dividends. Reserves also include other realised gains and gifts of capital - for example from a sponsoring organisation.
  3. (3) Interim net profits are interim profits net of tax and anticipated dividends.
  4. (4) To be included in the calculation of capital, subordinated debt must meet the following conditions:
    1. (a) the maturity of the loan must be more than five years from the date on which the loan is made;
    2. (b) the subordination provisions provide that the claims of the subordinated creditors rank behind those of all unsubordinated creditors including the credit union's shareholders;
    3. (c) to the fullest extent possible creditors waive their rights to set off amounts they owe the credit union against subordinated amounts owed to them by the credit union;
    4. (d) the only events of default are non-payment of any interest or principal under the debt agreement or the winding-up of the credit union;
    5. (e) the remedies available to the subordinated creditor in the event of default in respect of the subordinated debt are limited to petitioning for the winding up of the credit union or proving for and claiming in the liquidation of the credit union;
    6. (f) the subordinated debt must not become due and payable before its stated final maturity date except on an event of default complying with (d);
    7. (g) the terms of the subordinated debt must be set out in a written agreement or instrument that contains terms that provide for the above conditions;
    8. (h) the debt must be unsecured and fully paid up.
  5. (5) Initial capital is a credit union's capital at the time it is given Part IV permission to accept deposits, but this does not apply in cases where the credit union is treated as having such a permission on credit unions day. Initial capital consists of a credit union's assets less its liabilities other than the liabilities set out in CRED 8.2.1 R(a)-(c).
  6. (6) To be included in the calculation of capital, revaluation reserves must meet the following conditions:
    1. (a) the credit union must apply the revaluation method to all of its property fixed assets and not selectively;
    2. (b) the values must result from regular professional valuations of each property;
    3. (c) if professional valuations are not carried out annually, there must be:
      1. (i) a rolling programme such that no professional valuation of a property is more than five years old;
      2. (ii) in the intervening year(s) in which a property is not professionally valued, an interpolation of value by the Board which takes into account any decline in property values disclosed by valuations of other properties in that year;
    4. (d) any increase of revaluation reserve must be supported by a professional valuation.
  7. (7) Subject to the conditions in CRED 8.2.1 R (6), and the limit in CRED 8.2.1 R (8), the amount of revaluation reserve used for the calculation of capital must be:
    1. (a) the amount standing to the credit of any such reserve in the balance sheet in the most recent annual return to have been sent to the FSA under SUP 16.7.62 R or SUP 16.12.5 R (see CRED 14.10.7 G); or
    2. (b) the amount of any such reserve in the accounting records of the credit union, for the time being;
  8. whichever is the lesser amount.
  9. (8) The amount of revaluation reserve included in the calculation of capital must not represent more than 25 per cent of the total of capital resources in CRED 8.2.1 R (1)(a) to CRED 8.2.1 R (1)(e).

CRED 8.2.1A

See Notes

handbook-guidance
The effect of CRED 8.2.1 R(4)(a) is that the shortest permissible period for a subordinated loan qualifying as capital under CRED 8.2.1 R(4)(a) is five years and one day.

CRED 8.2.1B

See Notes

handbook-guidance
Subordinated debt is due and payable only in accordance with CRED 8.2.1 R (4). However, this rule does not prevent the debt from being issued on terms which permit the credit union, in accordance with a board resolution, to repay the debt. The decision to repay the debt should be genuinely at the instance of the credit union's board. The credit union should satisfy itself that the remaining capital would be adequate for the credit union's present, and future foreseeable needs. The credit union should notify the FSA at least one month in advance of its intention to repay the debt (as indicated in CRED 14.9.5 G (3)), thereby giving the FSA the opportunity to raise objections to the proposed repayment. If repayment is proposed within the first five years, the FSA is likely to consider exercising its own-initiative powers to ensure that the credit union continues to satisfy the threshold conditions.

CRED 8.2.1C

See Notes

handbook-guidance
The effect of CRED 8.2.1 R (8) is that no more than 25 per cent of a credit union's regulatory capital may consist of amounts deriving from the revaluation of property, however large the amount standing to the credit of the credit union's revaluation reserve.

CRED 8.2.2

See Notes

handbook-rule
Negative reserves and any interim net losses must be deducted from capital.

CRED 8.2.3

See Notes

handbook-rule
The amount of any subordinated loan counting towards a credit union's regulatory capital must, over its final four years to maturity, be written down by 20% of the amount of the loan per year. (See Table 8.2.4R.)

CRED 8.2.4

See Notes

handbook-rule
Writing down subordinated loans over final four years This table belongs to CRED 8.2.3 R

CRED 8.2.5

See Notes

handbook-rule
  1. (1) When a credit union makes a subordinated loan to another credit union qualifying as capital under CRED 8.2.1 R(4)(a), the full amount of the loan (not the amount counting towards the borrower's capital under CRED 8.2.4 R) must be deducted from the lender's capital.
  2. (2) A subordinated loan within CRED 8.2.1 R(4)(a) is not an investment under CRED 7.2.1 R.

CRED 8.2.6

See Notes

handbook-guidance
The effect of CRED 8.2.5 R is that the maturity limits in CRED 7.2.2 RCRED 7.2.3 R do not apply to subordinated loans made by a credit union.

CRED 8.3

Version 1 credit unions

Requirement to maintain positive net worth

CRED 8.3.1

See Notes

handbook-rule
A version 1 credit union must at all times maintain a positive amount of capital.

CRED 8.3.2

See Notes

handbook-guidance
CRED 8.3.1 R means that the sum of the items set out at CRED 8.2.1 R(a)-(c) must produce a positive figure, so that a credit union's assets will at all times exceed its non-capital liabilities.

CRED 8.3.3

See Notes

handbook-guidance
CRED 8.3.1 R implements the principle that every pound saved by a depositor with a credit union should always be worth at least a pound.

CRED 8.3.4

See Notes

handbook-guidance
CRED 10.5.1 R and CRED 10.5.2 R mean that bad and doubtful debts must be taken into account in establishing whether a credit union is maintaining a positive amount of capital.

Building reserves

CRED 8.3.5

See Notes

handbook-rule
A version 1 credit union must establish and maintain a general reserve.

CRED 8.3.6

See Notes

handbook-rule
If, at the end of any year of account, the amount in its general reserve stands at less than 10% of its total assets, such a credit union must transfer to its general reserve at least 20% of its profits for that year (or such lesser sum as is required to bring the amount in its general reserve up to 10% of its total assets).

CRED 8.3.7

See Notes

handbook-rule
For the purposes of CRED 8.3.5 R 'profits' means the profits resulting from the operations of a credit union in the year of account in question after deduction of all operating expenses (including payment of interest) and after making provision for the depreciation of assets, for tax liabilities and for bad and doubtful debts, but before the payment of any dividend.

CRED 8.3.8

See Notes

handbook-rule
A credit union may not transfer from its general reserve where its general reserve stands at less than 10% of its total assets.

Minimum initial capital

CRED 8.3.9

See Notes

handbook-rule
A version 1 credit union must have initial capital of at least £1,000.

CRED 8.3.10

See Notes

handbook-guidance
For the meaning of 'initial capital' see CRED 8.2.1 R (5) above.

CRED 8.3.11

See Notes

handbook-guidance
For the relationship between registration and authorisation see CRED 13.2.1 G. The purpose of CRED 8.3.9 R is to establish for these credit unions a minimum amount of capital at authorisation, out of which early expenses may be defrayed. It should be noted that the requirement in CRED 8.3.9 R does not affect a credit union's obligations to meet the other capital requirements that apply to it. The ability of a credit union to comply on a continuing basis with the other capital requirements that apply to it will be a central factor for consideration in any application for authorisation.

Capital requirement for version 1 credit unions wishing to lend amounts of more than £7,500 in excess of the borrowing member's shareholding.

CRED 8.3.12

See Notes

handbook-rule
  1. (1) A version 1 credit union must not make a loan of an amount greater than £7,500 in excess of the borrowing member's shareholding unless it has a capital to total assets ratio of at least 5%.
  2. (2) A credit union which is owed by a member a total amount greater than £7,500 in excess of that member's shareholding must maintain at all times, while such an amount is outstanding, a capital to total assets ratio of at least 5%.

CRED 8.3.12A

See Notes

handbook-guidance
CRED 8.3.12 R (2) does not have the effect of invalidating existing loans if the capital to assets ratio falls below 5%.

CRED 8.3.13

See Notes

handbook-guidance
CRED 10.5.1 R and CRED 10.5.2 R mean that bad and doubtful debts must be taken into account in establishing the capital to assets ratio.

Capital requirements for large version 1 credit unions

CRED 8.3.14

See Notes

handbook-rule
A version 1 credit union with total assets of more than £5 million or a total number of members of more than 5,000, or both, must maintain at all times a capital to total assets ratio of at least 5%.

CRED 8.3.15

See Notes

handbook-guidance
CRED 10.5.1 R and CRED 10.5.2 R mean that bad and doubtful debts must be taken into account in establishing the capital to assets ratio.

CRED 8.3.16

See Notes

handbook-rule
  1. (1) A version 1 credit union with total assets of more than £10 million or a total number of members of more than 10,000, or both, must maintain at all times a risk-adjusted capital to total assets ratio of at least 8%.
  2. (2) 'Risk-adjusted capital' has the same meaning as in CRED 8.4.1 RCRED 8.4.2 R (Risk-adjusted capital requirements for version 2 credit unions).

CRED 8.4

Version 2 credit unions

CRED 8.4.1

See Notes

handbook-rule
  1. (1) A version 2 credit union must maintain at all times a risk-adjusted capital to total assets ratio of at least 8% unless CRED 8.4.3 R applies.
  2. (2) Risk-adjusted capital is calculated as follows:Capital + (provisions - balance of the net liability of borrowers where their loans are 12 months or more in arrears - 35% of the net liability of borrowers where their loans are 3-12 months in arrears).

CRED 8.4.2

See Notes

handbook-rule

In calculating risk-adjusted capital:

  1. (1) the maximum net figure for provisions (after deduction of the stipulated amounts for loans in arrears) that can be included is 1% of total assets;
  2. (2) 'provisions' includes specific provisions and general provisions; and
  3. (3) mortgage loans and provisions in respect of mortgage loans must not be included in calculating the loan balances to be deducted from, and the provisions to be added to, the amount of capital.

Minimum initial capital

CRED 8.4.3

See Notes

handbook-rule
A version 2 credit union must have initial capital of at least £5,000.

CRED 8.4.4

See Notes

handbook-guidance
For the meaning of 'initial capital' see CRED 8.2.1 R (5).

CRED 8.4.5

See Notes

handbook-guidance
For the relationship between registration and authorisation see CRED 13.2.1 G. The purpose of CRED 8.4.3 R is to establish for these credit unions a minimum amount of capital at authorisation, out of which early expenses may be defrayed. It should be noted that the requirement in CRED 8.4.3 R does not affect a credit union's obligations to meet the other capital requirements that apply to it. The ability of a credit union to comply on a continuing basis with the other capital requirements that apply to it will be a central factor for consideration in any application for authorisation.

Export chapter as

CRED 9

Liquidity

CRED 9.1

Application, purpose and interpretation

CRED 9.1.1

See Notes

handbook-rule
This chapter applies to all credit unions.

CRED 9.1.2

See Notes

handbook-guidance
This chapter amplifies Principle 4 under which a credit union must maintain adequate financial resources and the threshold condition for permission that a credit union's resources must be adequate in relation to the regulated activities that it carries on.

CRED 9.1.3

See Notes

handbook-guidance
A central feature of credit union business is maturity transformation. That is taking short term deposits (in the form of share accounts) from members and making comparatively long-term loans. It is important, in order to maintain confidence and protect members, that a credit union has adequate liquid assets (liquidity) to enable it to fulfil members' withdrawal requests within expected timeframes.

CRED 9.1.4

See Notes

handbook-guidance
The liquid assets held by a credit union should be sufficient to meet its day-to-day business needs and to provide an appropriate cushion in the event of pressure arising from unexpected events.

CRED 9.1.5

See Notes

handbook-rule
"Unattached shareholding" means any shares in the credit union that are treated as freely withdrawable. This includes shares held by members in a class of share account, intended for use as a current account, or otherwise in connection with ancillary services (as defined in section 9 of the Credit Unions Act 1979), even if (through the existence of a related loan) the free withdrawability of the shares may be terminated by the committee at any time in accordance with section 7 of the Credit Unions Act 1979.

CRED 9.1.6

See Notes

handbook-guidance
  1. (1) Under section 7 of the Credit Unions Act 1979, if a withdrawal of shares would reduce the member's savings with the credit union to less than his total liability (including contingent liability) to the credit union whether as borrower, guarantor or otherwise then:
    1. (a) if there is a loan to the member which is treated as under section 11A of the Credit Unions Act 1979, the withdrawal is not permitted; and
    2. (b) in any other case, the withdrawal is permitted only at the discretion of the committee of management of the credit union.
  2. (2)
    1. (a) The most reliable interpretation of section 7 is that the committee may exercise this discretion on a case-by-case basis, but may not treat all such shares as freely withdrawable. This does not mean that every individual case has to be put before the committee. A case can be decided by an official of the credit union, applying a comprehensive policy laid down by the committee. This policy should be fully documented and set out all the factors that might lead to permitting the withdrawal. (Permitting the withdrawal should be the exception, not the norm.) If a decision is not clearly dictated by the committee's policy, then it should be referred to the committee itself.
    2. (b) The policy may extend to designating as freely withdrawable for the time being the shares in a class of share account, intended for use as a current account, or otherwise in connection with ancillary services (as defined in section 9 of the Credit Unions Act 1979). Where such shares are subject to the committee's discretion in section 7 (through the existence of a related loan) the credit union should not purport to give a contractual commitment to the free withdrawability of the shares, because that section means that the committee is capable of terminating the designation at any time.

CRED 9.1.7

See Notes

handbook-rule

'Total relevant liabilities' means the sum of:

  1. (1) unattached shareholdings in the credit union, and deposits by persons too young to be members of the credit union; and
  2. (2) liabilities (other than liabilities for shares) with an original or remaining maturity of less than three months (including overdrafts and instalments of loans).

CRED 9.2

General requirements

CRED 9.2.1

See Notes

handbook-rule
A credit union must hold liquid assets of an amount and composition that is prudent and appropriate to the scale and nature of its business, having regard to material risks, including the risk of a sudden adverse cash flow, with a view to enabling it to meet its objective.

CRED 9.2.2

See Notes

handbook-rule
A credit union must establish, maintain and implement an up-to-date liquidity management policy statement approved by the committee of management and designed to ensure its compliance with CRED 9.2.1 R.

CRED 9.2.3

See Notes

handbook-rule
A version 2 credit union must send to the FSA a copy of its liquidity management policy statement as soon as is reasonably practicable after approval by the committee of management.

CRED 9.2.4

See Notes

handbook-guidance
The responsibility for ensuring that a credit union can meet its obligations as they fall due rests with the credit union's management.

CRED 9.2.5

See Notes

handbook-guidance
A credit union should be able to satisfy the FSA on a continuing basis that it has a prudent liquidity management policy and adequate management systems in place to ensure that the policy is adhered to.

CRED 9.2.6

See Notes

handbook-guidance
The liquidity management policy statement of a credit union should set out the credit union's objectives for liquidity, the limits within which liquidity should be maintained, and the types of liquid assets which the credit union should hold.

CRED 9.2.7

See Notes

handbook-guidance
A credit union's committee of management should review and approve its liquidity management policy statement at least once a year, and more frequently if necessary, especially in light of significant changes in business.

CRED 9.2.8

See Notes

handbook-guidance
Where a version 2 credit union has borrowed wholesale funds, the maturity of such funds and the risk of their not being able to be refinanced should be taken into account in the formulation of the credit union's liquidity management policy statement.

CRED 9.2.9

See Notes

handbook-guidance
When a credit union provides ancillary services such as issuing and administering means of payment and money transmission, it should take into account the potentially greater volatility of its funds when deciding what amount and composition of liquid assets is necessary to comply with CRED 9.2.1 R.

CRED 9.3

Minimum liquidity requirements

CRED 9.3.1

See Notes

handbook-guidance
The liquidity requirements set out in CRED 9.3.2 R; CRED 9.3.5 R are minimum requirements and are subject to the overarching requirement of CRED 9.2.1 R.

CRED 9.3.2

See Notes

handbook-rule
A credit union must at all times hold liquid assets of a value equal to at least 5% of its total relevant liabilities.

CRED 9.3.3

See Notes

handbook-rule
A version 1 credit union must further hold enough liquid assets to ensure that on no two consecutive quarter ends is the level of the credit union's liquid assets below 10% of its total relevant liabilities.

CRED 9.3.7

See Notes

handbook-rule
  1. (1) For the purposes of CRED 9.3.2 R - CRED 9.3.5 R, only those assets shall count as liquid which can be realised for cash at short notice, and within at most eight days.
  2. (2) Amounts loaned by one credit union to another must not be counted as liquid by the lender.

CRED 9.3.8

See Notes

handbook-rule
For the purposes of calculating the ratio of a credit union's liquid assets to its total relevant liabilities (in CRED 9.3.2 R CRED 9.3.5 R), assets shall be valued at the amount for which they could be realised within eight days.

CRED 9.3.9

See Notes

handbook-evidential-provisions
  1. (1) For the purposes of calculating the ratio of a credit union's liquid assets to its total relevant liabilities (in CRED 9.3.2 R CRED 9.3.5 R), the securities referred to in CRED 7.2.1 R CRED 7.2.3 R should be valued on the basis that they could be realised at market value minus the following discounts (whether or not this is the case in fact):
    1. (a) maturity less than 1 year - zero;
    2. (b) maturity 1 to 5 years - 5%.
  2. (2) Compliance with CRED 9.3.9 E (1) may be relied on as tending to indicate compliance with CRED 9.3.8 R (the 8-day realisation-value rule).
  3. (2) Compliance with CRED 9.3.9 E (1) may be relied on as tending to indicate compliance with CRED 9.3.8 R (the 8-day realisation-value rule).

CRED 9.3.10

See Notes

handbook-guidance
An asset maturing on a non-business day should be regarded as maturing on the succeeding business day.

CRED 9.3.11

See Notes

handbook-guidance
For the purposes of clarity, funds serving liquidity purposes may be invested in the manner set out in CRED 7.2.1 R provided that the resulting assets satisfy the relevant requirements of this chapter.

Export chapter as

CRED 10

Lending to members

CRED 10.1

Application and purpose

CRED 10.1.1

See Notes

handbook-rule
This chapter applies to all credit unions in relation to their lending to members under section 11 of the Credit Unions Act 1979.

CRED 10.1.2

See Notes

handbook-guidance
  1. (1) This chapter seeks to protect the interests of credit unions' members in respect of loans to members. Principle 4 requires credit unions to maintain adequate financial resources and Chapter 8 sets out the FSA's detailed capital adequacy requirements in respect of credit unions.
  2. (2) This chapter is not relevant to loans between credit unions, except as indicated in CRED 7.2.6 G(4).

CRED 10.2

General requirements concerning lending policy

CRED 10.2.1

See Notes

handbook-rule
A credit union must establish, maintain, and implement an up-to-date lending policy statement approved by the committee of management that is prudent and appropriate to the scale and nature of its business, having regard to the limits outlined in CRED 10.3 - CRED 10.4.

CRED 10.2.2

See Notes

handbook-rule
A version 2 credit union must provide the FSA with a copy of its lending policy statement as soon as is reasonably practicable after approval by the committee of management.

CRED 10.2.3

See Notes

handbook-guidance
A principal purpose of credit unions' business is the accumulation of members' savings to provide a fund out of which loans are provided for the benefit of the members. Credit unions may often in practice have less scope to minimise credit risk through the exercise of discretion than some other lenders. It is therefore important that a credit union has a carefully considered and effective lending policy statement.

CRED 10.2.4

See Notes

handbook-guidance
CRED 4.3.7 R requires a credit union to maintain a manual of its policies and procedures. This should include the policy and procedure for making loans.

CRED 10.2.5

See Notes

handbook-guidance
The credit union's committee of management should review and approve its lending policy at least once a year, and more frequently if necessary (for example if there is an escalating arrears problem), especially in the light of significant changes in business.

CRED 10.2.6

See Notes

handbook-guidance
The lending policy should consider the conditions for and amounts of loans to members, individual mandates, and the handling of loan applications.

CRED 10.2.6A

See Notes

handbook-rule
  1. (1) A credit union must not make a loan to:
    1. (a) one of its officers or approved persons on terms more favourable than those available to other members of the credit union unless:
      1. (i) that person is a paid employee (other than a director) of the credit union; and
      2. (ii) the registered rules of the credit union provide explicitly for the making of loans to paid employees on such terms;
    2. (b) a relative of, or any person otherwise connected with, an officer, approved person or paid employee of the credit union on terms more favourable than those available to other members of the credit union.
  2. (2) "Relative" has the same meaning as in section 31 of the Credit Unions Act 1979.

CRED 10.2.7

See Notes

handbook-guidance
  1. (1) To prevent conflicts of interest, a credit union should have clear arrangements for dealing with loans to the persons specified in CRED 10.2.6A R.
  2. (2) In relation to staff, the prohibition in CRED 10.2.6A R applies only to those who are officers or approved persons.
  3. (3) "Connected" in CRED 10.2.6A R includes any close business or personal relationship.

CRED 10.2.8

See Notes

handbook-guidance
A credit union should have a documented arrears management policy, setting out the procedures and process for dealing with borrowers who fall into arrears. This should be reviewed regularly and promptly in the light of experience.

CRED 10.2.9

See Notes

handbook-guidance
A credit union should have a clear, robust and effective approach to handling arrears and be able to satisfy the FSA on a continuing basis that it has adequate management and control systems in place to monitor arrears.

CRED 10.2.10

See Notes

handbook-guidance
A credit union should ensure that loan assets are valued correctly in their accounts. A provisioning policy relating to problem loans and arrears cases should be clearly defined and documented covering the circumstances in which provisions are to be made.

CRED 10.2.11

See Notes

handbook-guidance
  1. (1) A credit union may only make loans to:
    1. (a) its members who are natural persons qualifying in accordance with section 1(2) of the Credit Unions Act 1979 (see CRED 13 Annex 2 G Table 1G 1);
    2. (b) other credit unions.
  2. (2) A credit union may make a loan to a member for a business purpose. However, this does not mean that a credit union may make a loan to a member who merely intends to transmit that loan to another body that will actually carry out the purpose. A credit union should not make loans to members who are acting together to achieve an aggregate loan that exceeds the limits in CRED 10.3.

CRED 10.3

Lending limits

CRED 10.3.1

See Notes

handbook-rule
Subject to CRED 10.3.6 R, a version 1 credit union must not lend for a period of more than five years where unsecured and ten years where secured.

CRED 10.3.2

See Notes

handbook-rule
A version 1 credit union must not lend more than £15,000 in excess of the borrowing member's shareholding, but this rule is subject to the additional requirement in CRED 8.3.12 R (1).

CRED 10.3.2A

See Notes

handbook-guidance
The effect of CRED 8.3.12 R (1) is to prevent a version 1 credit union from lending more than £7,500 in excess of the borrowing member's shareholding unless it has a capital to total assets ratio of at least 5%.

CRED 10.3.3

See Notes

handbook-rule
Subject to CRED 10.3.6 R, a version 2 credit union must not lend for a period of more than ten years where unsecured and 25 years where secured.

CRED 10.3.3A

See Notes

handbook-guidance
A credit union should not attempt to evade the limits in CRED 10.3.1 R and CRED 10.3.3 R by making loans in the expectation that they will not be fully repaid by the end of the period, but will be automatically extended or rescheduled.

CRED 10.3.4

See Notes

handbook-rule
The maximum amount that a version 2 credit union may lend is £15,000 in excess of the borrowing member's shareholding or 1.5% of total shares in the credit union in excess of the borrowing member's shareholding, whichever is the greater.

CRED 10.3.4A

See Notes

handbook-guidance
For the purpose of calculating the maximum loan in CRED 10.3.4 R, the credit union may use the amount of total shares as shown in the most recent annual return to have been sent to the FSA under SUP 16.7.62 R or SUP 16.12.5 R (see CRED 14.10.7 G) if that is the latest reliable figure available.

CRED 10.3.5

See Notes

handbook-guidance
The lending limit requirements set out above are maxima. A credit union should have adequate systems for recording and controlling all potential exposures. The capital requirements for version 1 credit unions and version 2 credit unions in respect of lending are set out in CRED 8.3 CRED 8.4, including the FSA's requirements in respect of calculating risk-adjusted capital.

CRED 10.3.6

See Notes

handbook-rule
A credit union with permission for entering into a regulated mortgage contract must not enter into such a contract for a term of more than 25 years.

CRED 10.4

Large exposures

CRED 10.4.1

See Notes

handbook-rule

For the purposes of this section, a large exposure is defined as an individual net liability to the credit union which meets both of the following criteria:

  1. (1) it is at least £7,500;
  2. (2) it is at least 10% of the value of the credit union's total capital.

CRED 10.4.2

See Notes

handbook-rule
An individual large exposure must not exceed 25% of the credit union's capital. In no circumstances may the aggregate total of all large exposures exceed 500% of the credit union's capital.

CRED 10.4.3

See Notes

handbook-rule
The aggregate total of all large exposures must not exceed 300% of capital without a credit union pre-notifying the FSA.

CRED 10.4.4

See Notes

handbook-guidance
For the purposes of large exposures the maximum net liability of a credit union with assets of £500,000 and 8% capital would be £10,000 subject to CRED 10.4.2 R and CRED 10.3.4 R.

CRED 10.4.5

See Notes

handbook-guidance
For a credit union with assets of £1million and 10% capital the maximum net liability would be £25,000.

CRED 10.4.6

See Notes

handbook-guidance
Excessive exposure (large loans to an individual borrower and in aggregate) by a credit union can create a concentration of risk on the balance sheet and increase a credit union's vulnerability to bad debt. This can lead to a strain on capital and solvency. While this risk cannot be eliminated, it can be contained by limits and controlling the extent to which credit unions commit themselves to large exposures. Therefore the large exposure limits set the maximum sum that may be loaned to any one member as a percentage of reserves to prevent concentration. All credit unions should set and document their own large exposure policy limits to avoid concentration of risk. It is the committee of management's responsibility to monitor large exposures. The policy should be reviewed on an annual basis (or more frequently where required).

CRED 10.5

Provisioning

CRED 10.5.1

See Notes

handbook-rule
A credit union must make adequate provision for bad and doubtful debt.

CRED 10.5.2

See Notes

handbook-rule
  1. (1) A credit union must make specific provision in its accounts for bad and doubtful debts of at least the amounts set out below:
    1. (a) 35% of the net liability to the credit union of borrowers where the amount is more than three months in arrears; and
    2. (b) 100% of the net liability to the credit union of borrowers where the amount is more than 12 months in arrears.
  2. (2) The net liability of a borrower is the amount of his loan and interest outstanding, less his shareholding.

CRED 10.5.3

See Notes

handbook-evidential-provisions
  1. (1) A credit union should maintain a general provision for bad and doubtful debts of at least 2% of the net liability to the credit union of borrowers not covered by the specific provisions in CRED 10.5.2 R.
  2. (2) Contravention of CRED 10.5.3 E (1) may be relied on as tending to establish contravention of CRED 10.5.1 R.

CRED 10.5.4

See Notes

handbook-guidance
In order to comply with the requirements of CRED 10.5.1 R - CRED 10.5.3 E it follows that it will be necessary for a credit union to review its provisioning requirements frequently. The FSA recommends that this is done at least quarterly.

CRED 10.5.5

See Notes

handbook-guidance
A credit union should make it its business to know its customers and, in conjunction with its auditor, make a judgement on the degree of risk of non-payment attached to loans that are in arrears. Provisioning should reflect that judgement.

CRED 10.5.5A

See Notes

handbook-guidance
Where a delinquent loan is rescheduled and the arrears capitalised, the loan should be regarded as remaining impaired until there is sufficient evidence that it is performing on the rescheduled terms. In the meantime, any provision made in relation to that loan should be maintained, not released.

CRED 10.5.6

See Notes

handbook-guidance
  1. (1) CRED 10.5.2 R requires a credit union to maintain minimum levels of specific provision. However, a credit union that only maintains the minimum levels does not necessarily comply with CRED 10.5.1 R. This will depend on the assessment and judgement referred to in CRED 10.5.5 G.
  2. (2)
    1. (a) Failure to maintain a general provision of the level indicated in CRED 10.5.3 E creates a presumption that the credit union is not complying with CRED 10.5.1 R, though that presumption can be rebutted by the credit union: for example, it may be able to demonstrate that the occurrence of impaired loans that are either below the threshold for specific provision (that is, they are less than three months in arrears) or are unidentified at the time, is very low.
    2. (b) If, on the other hand, a credit union does maintain the indicative level in CRED 10.5.3 E, that does not necessarily mean that it complies with CRED 10.5.1 R.

CRED 10.5.7

See Notes

handbook-guidance
If a credit union needs to make higher provisions, beyond the levels in CRED 10.5.2 R and CRED 10.5.3 E, in order to meet CRED 10.5.1 R, then it should do so.

Export chapter as

CRED 11

Conduct of business

CRED 11.1

Introduction

Conduct of business

CRED 11.1.1

See Notes

handbook-guidance
The Conduct of Business sourcebook (COBS) sets out rules and guidance for firms on how they should conduct their business with their customers.

CRED 11.1.2

See Notes

handbook-guidance
  1. (1) The rules and guidance set out in COBS mainly apply to designated investment businesses and have limited application to deposits.
  2. (2) The only parts of COBS that set out rules and guidance on deposits, other than for a cash deposit ISA or cash deposit CTF, are the financial promotion rules and those relating to distance contracts for accepting deposits in COBS 5 (Distance contracts) and COBS 15 (Cancellation). Guidance on the way in which those requirements apply to credit unions is set out in CRED 11.4 (Entering into a distance contract for accepting deposits).

CRED 11.1.3

See Notes

handbook-guidance
The General provisions module of the Handbook (GEN) contains rules and guidance in GEN 4 (Statutory status disclosure) relating to disclosure of statutory status. These are summarised in CRED 11.3 (Statutory status disclosure).

CRED 11.1.4

See Notes

handbook-guidance
The FSA logo is a registered mark, is subject to copyright and is the property of the FSA. Credit unions are permitted to use the FSA logo in limited circumstances. Any credit union which wishes to use the FSA logo should refer to GEN 5 (FSA logo).

Electronic commerce activities

CRED 11.1.5

See Notes

handbook-guidance
COBS 5.2 (E-Commerce) contains rules applicable to a credit union which carries on an electronic commerce activity; that is, a credit union which accepts deposits, or carries on certain other activities, by way of an information society service.

CTF providers

CRED 11.1.7

See Notes

handbook-guidance
A credit union which acts as a CTF provider needs to be aware of the requirements relating to CTFs in COBS, in particular COBS Chapters 3,4, and 9 Annex 1, 10, 13, 14 and 15 SUP 15, where relevant, IPRU(INV) Chapter 8 and MIPRU.

CRED 11.2

Financial promotion

CRED 11.2.1

See Notes

handbook-guidance
Financial promotion is defined as an invitation or inducement to engage in investment activity.

CRED 11.2.2

See Notes

handbook-guidance
Financial promotions can be real time or non-real time. A real time financial promotion is communicated in the course of a personal visit, telephone conversation or interactive dialogue. A non-real time financial promotion is not a real time financial promotion. It includes a financial promotion made by letter, e-mail or contained in a newspaper, journal, magazine, other periodical publication, website, television or radio programme or teletext service.

CRED 11.2.4

See Notes

handbook-guidance

In addition to the limited application of the financial promotion rules, a number of exemptions within the defined term excluded communication are relevant. In particular, paragraphs (a) and (e) of the definition provide further limitations on the application of the financial promotion rules in relation to credit unions:

  1. (1) Exemption (a): A financial promotion that would benefit from an exemption in the Financial Promotion Order if it were communicated by an unauthorised person, or which originates outside the United Kingdom and is not capable of having an effect in the United Kingdom.
  2. (2) Exemption (e): A "one off" financial promotion that is not a cold call. If the conditions set out in (a) to (c) are satisfied, a financial promotion is to be regarded as "one off"; if not, the fact that any one or more of these conditions is met is to be taken into account in determining if a financial promotion is "one off", but a financial promotion may be regarded as "one off" even if none of the conditions are met; the conditions are that:
    1. (a) the financial promotion is communicated only to one recipient or only to one group of recipients in the expectation that they would engage in any investment activity jointly;
    2. (b) the identity of the product or service to which the financial promotion relates has been determined having regard to the particular circumstances of the recipient;
    3. (c) the financial promotion is not part of an organised marketing campaign.
  3. (3) [deleted]

CRED 11.2.5

See Notes

handbook-guidance
Despite the limited application of COBS to deposits and the exemptions mentioned in CRED 11.2.4 G, financial promotions (including those which are exempt) may be subject to more general rules including Principle 7 (Communications with clients) and SYSC 3 (Systems and controls) and the fair, clear and not misleading rule.

CRED 11.2.6

See Notes

handbook-guidance

The requirement on a firm under COBS 4.2.1 R (1) is that it must ensure that a financial promotion is fair, clear and not misleading. This is supported by further detailed rules including COBS 4.5.2 R:

  1. (1) A firm must ensure that information for a retail client:
    1. (a) includes the name of the firm;
    2. (b) is accurate and in particular does not emphasise any potential benefits of relevant business or a relevant investment without also giving a fair and prominent indication of any relevant risks;
    3. (c) is sufficient for, and presented in a way that is likely to be understood by, the average member of the group to whom it is directed, or by whom it is likely to be received; and
    4. (d) does not disguise, diminish or obscure important items, statements or warnings.
  2. (2) [deleted]

CRED 11.3

Statutory status disclosure

CRED 11.3.1

See Notes

handbook-guidance
This section summarises the requirements of GEN 4 (Statutory status disclosure) in the context of credit unions which do not have overseas offices.

CRED 11.3.2

See Notes

handbook-guidance
GEN 4.3 (Letter disclosure) requires a credit union to take reasonable care to state that it is "authorised and regulated by the Financial Services Authority" in every letter and e-mail which it sends to a depositor or potential depositor on or after 1 March 2004.

CRED 11.4

Entering into a distance contract for accepting deposits

CRED 11.4.1

See Notes

handbook-guidance
Those parts of COBS that relate to distance contracts for accepting deposits will have limited application to a credit union. This is because the Distance Marketing Directive only applies where there is "an organised distance sales or service-provision scheme run by the supplier" (Article 2(a)). If, therefore, the credit union normally operates face to face and has not set up facilities to enable customers to deal with it at a distance, such as facilities for a customer to deal with it purely by post, telephone, fax of the Internet, the provisions will not be relevant. A one-off transaction dealt with by distance means in order to deal with a particular contingency or emergency will not fall under the COBS provisions.

CRED 11.4.2

See Notes

handbook-guidance
For those credit unions to which the provisions in COBS will apply, the provisions which are of particular relevance concern the distance communications provisions (COBS 5), pre-contract information (COBS 6, COBS 13 and COBS 14), cancellation rights (COBS 15) and the financial promotion rules (discussed at CRED 11.2). If the credit union provides cash deposit ISAs or cash deposit CTFs further rules may apply.

Pre-contract disclosure requirements

CRED 11.4.3

See Notes

handbook-guidance
COBS 5.1 sets out the basic requirement that applies before a credit union enters into a distance contract for accepting deposits. The credit union has to ensure that the terms on which it will conduct business, including, in particular, certain required information, is provided to a consumer (which means an individual, acting for purposes which are outside his trade, business or profession) in good time (that is, in sufficient time to enable a customer to consider properly the services on offer) in a durable medium, before the retail customer is bound by the distance contract, unless certain exemptions apply.

CRED 11.4.4

See Notes

handbook-guidance
The required information is the contractual terms and conditions and the other information set out in COBS 5 Annex 1 R, and covers basic information about the credit union, the main characteristics of the service on offer, the price, details about any distance contract such as its duration, cancellation rights and any other early termination rights and penalties, and information about out-of-court complaints and compensation arrangements.

Exemptions

CRED 11.4.5

See Notes

handbook-guidance

The exemptions referred to in CRED 11.4.3 G are set out in COBS 5.1. They are relevant:

  1. (1) where the contract is concluded by telephone and the consumer gives explicit consent to receiving a more limited range of information. COBS 5.1.12 R sets out the information to be provided in such cases. Full information has to be provided, in a durable medium, immediately after conclusion of the distance contract (COBS 5.1.13 R);
  2. (2) where a means of communication (other than telephone) is used which does not enable provision of required information in a durable medium before conclusion of the contract; in this case full information must also be provided in a durable medium immediately after conclusion of the distance contract (COBS 5.1.13 R);
  3. (3) where there is an initial service agreement and the contract is in relation to a successive or separate operation of the same nature under that agreement, or there is no initial service agreement and the contract is in relation to a successive or separate operation of the same nature and is being performed no more than one year from the date of performance of the last operation (COBS 5.1.8 R, COBS 5.1.9 R and COBS 5.1.10 G).

Cancellation

CRED 11.4.7

See Notes

handbook-guidance
A consumer has a right to cancel a distance contract for accepting deposits without giving any reasons and without penalty. The right to cancel has to be exercised within 14 days of the day of the conclusion of the contract or the day on which he received the contractual terms and conditions, if later (COBS 15.2.1 R).

CRED 11.4.8

See Notes

handbook-guidance

The only exemptions from the right to cancel are when:

  1. (1) the price of the service depends on fluctuations in the financial market outside the credit union's control which may occur during the cancellation period; or
  2. (2) the contract has already been fully performed with the consumer consent before he exercises his right to cancel; or
  3. (3) the credit union has an initial service agreement with the consumer and the contract is in relation to a successive operation or separate operation of the same nature under that agreement (see COBS 15.2.1 R)

CRED 11.4.9

See Notes

handbook-guidance
The effects of cancellation are set out in COBS 15.4 (Effects of cancellation). Unless the contract relates to a CTF, the credit union has to return, no later than 30 days after the date it received notice of cancellation, any sums paid by the customer in connection with the contract. The customer can be required to pay for any services provided up to the date of cancellation, provided that the sums are in proportion to the extent of the services actually provided and could not be construed as a penalty. No payment can be required if the credit union cannot prove that a customer was told the amount that would be payable as part of the pre-contract informationor if the credit union starts performance of the contract without the customer's prior consent.

CRED 11.4.10

See Notes

handbook-guidance
If there are other ancillary distance contracts related to the first, those ancillary contracts may also be cancelled automatically when a consumer exercises a right to cancel (see COBS 15)

CRED 11.4.11

See Notes

handbook-guidance
This guidance is not a substitute for, and should be read in conjunction with, the requirements contained in the relevant parts of COBS.

Export chapter as

CRED 13

CRED 13

CRED 13.1

Application and purpose

CRED 13.1.1

See Notes

handbook-guidance

This chapter applies to:

  1. (1) [Deleted]
  2. (1A) a person considering applying to the FSA for approval of the use in a name of the words "credit union" or "undeb credyd";
  3. (2) a person applying, or considering applying, to the FSA to become authorised as a credit union with a Part IV permission to accept deposits; and
  4. (3) a candidate, but only as a matter of general relevance.

CRED 13.1.2

See Notes

handbook-guidance

This chapter gives guidance about:

  1. (1) what it means to become a credit union with a Part IV permission to accept deposits;
  2. (2) the application procedures for persons wishing to become a credit union;
  3. (3) the procedures by which an applicant can obtain approval for persons to perform controlled functions under the approved persons regime; and
  4. (4) the FSA's decision making procedures for Part IV permission and approved persons applications.

CRED 13.2

Introduction

CRED 13.2.1

See Notes

handbook-guidance
Registration and becoming authorised as a credit union are two distinct statutory processes. The Credit Unions Act 1979 sets out the statutory requirements for registration and the Act sets out the statutory requirements relating to authorisation. Section 1 of the Credit Unions Act 1979 as amended (see CRED 13 Annex 1B) provides that a credit union may not be registered unless it has applied to the FSA for a Part IV permission to accept deposits, and the FSA shall not issue an acknowledgment of registration to a credit union unless it also proposes to give the credit union such a permission. If it does issue an acknowledgment, it should determine any outstanding application for a Part IV permission to accept deposits as soon as reasonably possible thereafter.

CRED 13.2.2

See Notes

handbook-guidance
The circumstances in which authorisation is required are set out in the Perimeter Guidance manual (PERG). Information on the authorisation process can be found on the FSA website "How do I get authorised": http://www.fsa.gov.uk/Pages/Doing/how/index.shtml.

CRED 13.2.3

See Notes

handbook-guidance
An applicant for Part IV permission should consult the FSA website "How do I get authorised": http://www.fsa.gov.uk/Pages/Doing/how/index.shtml.

CRED 13.2.4

See Notes

handbook-guidance
The application pack, which is modular, contains some general forms applicable to all applicants and some specific to credit union applicants. The application pack also contains a set of explanatory notes about the information required and on how to complete the forms.

CRED 13.2.5

See Notes

handbook-guidance
Applications should be accompanied by the relevant application fees set by the FSA for registration and authorisation (see FEES).

CRED 13.2.6

See Notes

handbook-guidance
The FSA is committed to an interactive application process. Applicants are encouraged to contact the FSA's Credit Union team at an early stage to discuss their plans and proposed application. In any event, applicants are expected to discuss their plans with the FSA's Credit Union team before making a formal application. In some circumstances, it may be appropriate for the FSA to hold a pre-application meeting with an applicant.

CRED 13.2.7

See Notes

handbook-guidance
  1. (1) The application pack and accompanying explanatory notes are available on www.fsa.gov.uk or from the Corporate Authorisation department of the FSA. To contact the Corporate Authorisation department:
    1. (a) telephone on 020 7066 1000; or
    2. (b) write to the Corporate Authorisation department at The Financial Services Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS; or
    3. (c) email corporate.authorisation@fsa.gov.uk.
  2. (2) Copies of all current guidance are available from the FSA website www.fsa.gov.uk or through the FSA's Publication Enquiries department on 020 7066 3298. The FSA will review its guidance from time to time and may need to amend or withdraw published or written guidance in the light of changing circumstances, developing business practices or case law.

CRED 13.2A

Use of name "credit union"

CRED 13.2A.1

See Notes

handbook-guidance

Section 3 of the Credit Unions Act 1979 (as amended) makes the following provisions about the use of the name "credit union":

  1. (1) under section 3(1), every credit union with its registered office:
    1. (a) in England or Scotland should have "credit union" in its name;
    2. (b) in Wales should have "credit union" or "undeb credyd" in its name;
  2. (2) under section 3(2), unless one is registered as a credit union, it is an offence to:
    1. (a) refer to oneself as a "credit union" or "undeb credyd", or any related words;
    2. (b) represent oneself as being a credit union;
  3. subject to section 3(3) (see CRED 13.2A.1 G (3));
  4. (3) section 3(3) provides that section 3(2) (see CRED 13.2A.1 G (2)) does not apply:
    1. (a) to specified overseas deposit-takers;
    2. (b) to a person who has the FSA's written approval;
    3. (c) where an officer or employee uses a title or descriptive expression indicating his office or post with:
      1. (i) a credit union; or
      2. (ii) an organisation in CRED 13.2A.1 G (3)(a) or CRED 13.2A.1 G (3)(b).

CRED 13.2A.2

See Notes

handbook-guidance

The effect of section 3 of the Credit Unions Act 1979 (see CRED 13.2A.1 G) is that if one of the following organisations, for example, wishes to use the words "credit union" in its name, it will need the approval in writing of the FSA:

  1. (1) a study group working towards registration as a credit union;
  2. (2) a body representing or providing services to credit unions.

CRED 13.2A.3

See Notes

handbook-guidance
Approval for study groups (CRED 13.2A.2 G (1)) will generally be limited to a period of no more than 2 years.

CRED 13.2A.4

See Notes

handbook-guidance
The organisations in CRED 13.2A.2 G are subject to the general prohibition mentioned in CRED 7A.3.2 G (1), which means that they cannot accept deposits.

CRED 13.3

What does registration mean?

CRED 13.3.1

See Notes

handbook-guidance
On registration, a credit union becomes a special type of industrial and provident society, which is a body corporate with limited liability.

CRED 13.3.3

See Notes

handbook-guidance
A credit union must become authorised under the Act (see CRED 13.5) before it can undertake the activity of accepting deposits.

CRED 13.4

Process for registration

CRED 13.4.1

See Notes

handbook-guidance
  1. (1) For registration, applicants must demonstrate to the satisfaction of the FSA that the statutory conditions set out in section 1 of the Credit Unions Act 1979 will be fulfilled. CRED 13 Annex 1 G contains a table listing these statutory conditions. CRED 13 Annex 2 G contains information about eligibility for membership of a credit union.
    1. (a) One of the conditions is that the objects of the credit union are those, and only those, of a credit union. The objects are set out in full in CRED 13 Annex 1B. Unless an activity is consistent with these objects, a credit union has no power to engage in it. It is important that a credit union satisfies itself that it has the necessary power before engaging in the activity. For instance, it is clear that a credit union is permitted to receive donations from an outside organisation, so may receive the proceeds from a lottery run by that organisation. Any such organisation will need to be independent from the credit union, with separate management and accounting.
    2. (b) Another condition is that admission to membership of the credit union is restricted to persons who fulfil an appropriate membership qualification ("AMQ") and that in consequence a common bond exists among the members (see CRED 13 Annex 1A - CRED 13 Annex 1C).
  2. (2) The application pack contains the relevant forms for registration and explanatory notes on how to complete the forms. The notes also contain information about the appropriate membership qualifications for credit unions.
  3. (3) CRED 13 Annex 2 G contains information about eligibility for membership of a credit union.

CRED 13.5

What does authorisation involve?

CRED 13.5.1

See Notes

handbook-guidance
An applicant seeking to carry on the activity of accepting deposits (a regulated activity) must seek authorisation by way of a Part IV permission (so called because the relevant provisions are contained in Part IV of the Act). For the purposes of the legislation, members' shares in a credit union are considered to be deposits (in the same way that shares in a building society are considered to be deposits).

CRED 13.5.2

See Notes

handbook-guidance
Whilst there is a single deposit-taking permission, applicants will need to decide whether to apply to be a version 1 credit union or a version 2 credit union.

CRED 13.5.3

See Notes

handbook-guidance
An applicant for Part IV permission must also obtain approval by the FSA of persons who perform one or more controlled functions. The approved persons regime and controlled functions, as they apply to credit unions, are explained in CRED 6.

CRED 13.5.4

See Notes

handbook-guidance
The circumstances in which authorisation is required are set out in the Perimeter Guidance manual (PERG). Information on the authorisation process can be found on the FSA website "How do I get authorised": http://www.fsa.gov.uk/Pages/Doing/how/index.shtml, and FEES 3 (Application, Notification and Vetting Fees) sets out the authorisation fees that are payable.

CRED 13.6

Process for Part IV permission

CRED 13.6.1

See Notes

handbook-guidance
The nature of the information and documents requested by the FSA for a Part IV permission, in the application pack, or in subsequent requests, will be proportional to the risks posed by firms. For instance, in the case of credit unions, the risks posed by an applicant seeking permission to carry out the activities of a version 2 credit union will normally be greater than those of an applicant seeking to become a version 1 credit union. Similarly, the risks will be greater for an applicant with a widely-drawn common bond.

CRED 13.6.2

See Notes

handbook-guidance

The FSA will typically require the following information from all applicants as a minimum:

  1. (1) a business plan which describes the regulated activities and any unregulated activities which the applicant proposes to carry on, the management and organisational structure of the applicant and details of any proposed outsourcing arrangements;
  2. (2) appropriately analysed financial budget and projections which demonstrate that the applicant expects to comply with the relevant financial resources requirements applicable to credit unions (see CRED 5.2.1 G (4), CRED 8 and CRED 9);
  3. (3) details of the systems to be used, and the controls to be put in place, for the running of the credit union (see CRED 4.3);
  4. (4) details of the individuals to be involved in the running of the credit union, particularly those performing one or more controlled functions for whom approved persons status will be required (see CRED 6.3);
  5. (5) a statement from two directors of the applicant's committee of management confirming, to the best of their knowledge, the completeness and accuracy of the information supplied; and
  6. (6) confirmation of insurance against fraud or other dishonesty (see CRED 7A.4.1 R CRED 7A.4.3 R).

CRED 13.6.3

See Notes

handbook-guidance
The FSA will begin its formal process of consideration once it has received an application made using the application pack. During this process, the FSA may consider it appropriate to ask for additional information, undertake additional lines of enquiry or seek verification from third parties of the information provided to it by the applicant. The FSA will normally want to meet with the applicant's management team, in their own area, to discuss their application. As part of its assessment, the FSA will consider whether the applicant is ready, willing and organised to comply with the regulatory requirements to which it will be subject if it is granted Part IV permission to carry on the regulated activities referred to in its application.

CRED 13.6.4

See Notes

handbook-guidance
As part of its application for Part IV permission, an applicant may wish to apply for certain limitations or requirements. Applicants applying to be a version 1 credit union will need to apply for the appropriate requirement to define the scope of its Part IV permission (details of which are given in the application pack).

CRED 13.6.5

See Notes

handbook-guidance

The FSA may decide to grant an application for Part IV permission subject to limitations or requirements. For example, the FSA:

  1. (1) can impose limitations, for example, to limit the number of customers from whom the credit union can accept deposits during an initial period of operation; this might be used where, for example, a credit union's systems are not yet adequate to be able to process a high volume of transactions; and
  2. (2) can impose requirements, for example, to restrict the scope of a credit union's Part IV permission to carry on regulated activities or require a credit union to submit financial returns more frequently than normal.

CRED 13.6.6

See Notes

handbook-guidance
Where the FSA decides to impose limitations or requirements not requested by the applicant, these will be discussed with the applicant, and the applicant will be informed in writing and given the opportunity to make representations before the FSA reaches a final decision.

CRED 13.6.7

See Notes

handbook-guidance
An applicant which has been granted a Part IV permission by the FSA is authorised. The FSA will inform the applicant, in writing, of the effective date of the authorisation. A credit union should not commence its regulated activities before receiving this written notice. When a credit union is authorised, a general description of the activities it has been authorised to carry on will be recorded in the FSA Register which will be accessible by the public.

CRED 13.6.8

See Notes

handbook-guidance
If a Part IV permission is given, the FSA will expect the credit union to operate in accordance with its business plan. Credit unions are advised to discuss any problems with commencing a regulated activity with their usual supervisory contact at the FSA. If the FSA consider it appropriate to vary or cancel a credit union's Part IV permission (see EG), it will discuss the proposed action with the credit union and ascertain its reasons for not commencing or carrying out the regulated activity, or activities, concerned as described in its application.

CRED 13.6.9

See Notes

handbook-guidance
The FSA has six months from the date of receipt of a completed application to make its determination about whether to grant a Part IV permission. However, where the FSA receives an application in respect of a Part IV permission which is incomplete, it has up to 12 months to make its determination. This provides time for the applicant to provide the FSA with the information required to complete the application.

CRED 13.7

Applying for approved persons status

CRED 13.7.1

See Notes

handbook-guidance
The approved persons regime and the controlled functions that apply to credit unions with a Part IV permission to accept deposits are explained in more detail in CRED 6.3.

CRED 13.7.2

See Notes

handbook-guidance
An applicant for Part IV permission must take reasonable care that it has applied in respect of all persons who will be performing controlled functions for approval by the FSA. A person cannot commence performing a controlled function until it has been approved by the FSA. Applicants planning to outsource the performance of one or more controlled functions should discuss the approved persons requirements with their usual supervisory contact at the FSA.

CRED 13.7.3

See Notes

handbook-guidance
Applicants for Part IV Permission should complete Form A (included as part of the FSA's application pack) when applying for approval of a person to perform a controlled function.

CRED 13.7.4

See Notes

handbook-guidance
The FSA's application pack includes explanatory notes on how to complete the approved persons forms.

CRED 13.7.5

See Notes

handbook-guidance
The FSA has to process complete approved person applications within three months of receipt, but it will aim to come to a decision more quickly than this whenever circumstances allow. Where the FSA has to request additional information, the elapsed time from receipt of the application to determination may be more than three months to make a determination about the application.

CRED 13.7.6

See Notes

handbook-guidance
The FSA may grant an application only if it is satisfied that the candidate is a fit and proper person to perform the controlled function stated in the application form. The criteria used by the FSA in making this judgement are covered in CRED 6.4. Responsibility lies with the applicant to satisfy the FSA that the candidate is fit and proper to perform any controlled function applied for.

CRED 13.7.7

See Notes

handbook-guidance
SUP 10.13.16 R requires that, if a firm becomes aware of information which would reasonably be material to the assessment of an approved person's, or a candidate's, fitness and propriety (see FIT), it must inform the FSA on Form D as soon as practicable.

CRED 13.7.8

See Notes

handbook-guidance
An application for approval can be withdrawn by the applicant at any time by notifying the FSA, using Form B. The applicant must have the consent of the candidate before withdrawing an application for approval.

CRED 13 Annex 1

Requirements of Registration

The requirements of registration under the Industrial and Provident Societies Act 1965, as set out in the Credit Unions Act 1979 and referred to in CRED 13.4.1G.

See Notes

handbook-guidance

CRED 13 Annex 1A

Common bond

CRED 13 Annex 1A 1

CRED 13 Annex 1B

Section 1 of the Credit Unions Act 1979 (as amended)

CRED 13 Annex 1C

Qualifications approved by the FSA (and the Registry of Friendly Societies)

CRED 13 Annex 2

Eligibility for membership of a credit union

See Notes

handbook-guidance

Export chapter as

CRED 14

Supervision

CRED 14.1

The FSA's approach to supervision

Application and purpose

CRED 14.1.1

See Notes

handbook-guidance
This section and SUP 1 apply to all credit unions.

CRED 14.1.2

See Notes

handbook-guidance
This section is a summary of SUP 1.

CRED 14.1.3

See Notes

handbook-guidance
The Act requires the FSA to "maintain arrangements designed to enable it to determine whether persons on whom requirements are imposed by or under this Act... are complying with them" (paragraph 6(1) of Schedule 1 to the Act).

CRED 14.1.4

See Notes

handbook-guidance

The design of these arrangements is shaped by the regulatory objectives. These are set out in section 2 of the Act (The Authority's general duties) and are:

  1. (1) maintaining confidence in the financial system;
  2. (2) promoting public understanding of the financial system;
  3. (3) securing the appropriate degree of protection for consumers; and
  4. (4) reducing the extent to which it is possible for a business to be used for a purpose connected with financial crime.

CRED 14.1.5

See Notes

handbook-guidance
In designing its approach to supervision, the FSA has had regard to the principles of good regulation set out in section 2(3) of the Act. In particular, the FSA's regulatory approach aims to focus and reinforce the responsibility of the management of each credit union to ensure that it takes reasonable care to organise and control the affairs of the credit union responsibly and effectively, and develops and maintains adequate risk management systems. It is the responsibility of management to ensure that the credit union acts in compliance with its regulatory requirements. The FSA will have regard to the principle that a burden or restriction should be proportionate to the benefits which are expected to result from it.

The FSA's risk based approach to supervision

CRED 14.1.6

See Notes

handbook-guidance
The purpose of taking a risk-based approach to supervision is to focus the FSA's resources on the mitigation of risks to its regulatory objectives, and to have regard to the need to use the FSA's resources in the most efficient and economic way. The approach to risk assessment of credit unions is based on both the impact of such risks were they to crystallise and the probability of their doing so.

Tools of supervision

CRED 14.1.7

See Notes

handbook-guidance
In order to meet the regulatory objectives and address identified risks to those objectives, the FSA has a range of supervisory tools available to it.

CRED 14.1.8

See Notes

handbook-guidance

The FSA classifies these tools under four headings:

  1. (1) diagnostic: designed to identify, assess and measure risks;
  2. (2) monitoring: to track the development of identified risks, wherever these arise;
  3. (3) preventative: to limit or reduce identified risks and so prevent them crystallising or increasing; and
  4. (4) remedial: to respond to risks when they have crystallised.

CRED 14.1.9

See Notes

handbook-guidance

The FSA uses a variety of tools to monitor whether a credit union remains in compliance with regulatory requirements. These tools include:

  1. (1) desk-based reviews;
  2. (2) liaison with other agencies or regulators;
  3. (3) meetings with management and other representatives of a credit union;
  4. (4) on-site inspections;
  5. (5) reviews and analysis of periodic returns and notifications;
  6. (6) reviews of past business;
  7. (7) use of auditors;
  8. (8) use of skilled persons.

CRED 14.1.10

See Notes

handbook-guidance

The FSA also uses a variety of tools to address specific risks identified in credit unions. These tools include:

  1. (1) making recommendations for preventative or remedial action;
  2. (2) setting individual requirements;
  3. (3) giving individual guidance to a credit union;
  4. (4) varying a credit union's permission.

CRED 14.1.11

See Notes

handbook-guidance
For further discussion of the FSA's regulatory approach, see Publications on the FSA website: in particular, "A new regulator for the new millennium" and "Building the new regulator progress report 1".

CRED 14.2

Information gathering by the FSA on its own initiative

Application and purpose

CRED 14.2.1

See Notes

handbook-guidance
This section and SUP 2 apply to all credit unions.

CRED 14.2.2

See Notes

handbook-guidance
The section is a summary of SUP 2.

CRED 14.2.3

See Notes

handbook-guidance
Achieving its regulatory objectives involves the FSA informing itself of developments in credit unions. The Act requires the FSA to monitor a credit union's compliance with requirements imposed by or under the Act. For this purpose, the FSA needs to have access to a broad range of information about a credit union's business.

CRED 14.2.4

See Notes

handbook-guidance
The FSA receives information through a variety of means, including regular reporting by credit unions. This section is concerned with the methods of information gathering that the FSA may use on its own initiative.

CRED 14.2.5

See Notes

handbook-guidance

SUP 2.1.5 G states that the FSA has statutory powers, including:

  1. (1) to require the provision of information;
  2. (2) to require reports from skilled persons;
  3. (3) to appoint investigators; and
  4. (4) to apply for a warrant to enter premises.

CRED 14.2.6

See Notes

handbook-guidance
The FSA prefers to discharge its supervisory functions by working in an open and cooperative relationship with credit unions. The FSA will look to obtain information in that way unless this will not achieve the necessary results, in which case it will use its statutory powers.

Information gathering by the FSA on its own initiative: background

CRED 14.2.7

See Notes

handbook-guidance

SUP 2.2.1 G states that failure to cooperate with the FSA makes a credit union liable to regulatory sanctions, including discipline under the Act. But this:

  1. (1) is not a criminal offence;
  2. (2) cannot lead to a person being treated as if in contempt of court.

CRED 14.2.8

See Notes

handbook-guidance
When the FSA obtains confidential information using the methods of information gathering described in SUP 2, it is obliged to treat that information as confidential and will not disclose it without lawful authority, for example the consent of the person from whom that information was received.

Information gathering by the FSA on its own initiative: cooperation by credit unions

CRED 14.2.9

See Notes

handbook-guidance

SUP 2.3.1 G sets out the various methods of information gathering that the FSA will use on its own initiative which require the cooperation of credit unions:

  1. (1) supervision visits on a regular or sample basis;
  2. (2) meetings at the FSA's offices or elsewhere;
  3. (3) provision of information or documents.

CRED 14.2.10

See Notes

handbook-guidance
The FSA expects to be able to give reasonable notice to a credit union when it seeks information, documents, meetings or access to business premises. On rare occasions, however, the FSA may make unannounced visits.

CRED 14.2.11

See Notes

handbook-guidance

SUP 2.3.3 G - SUP 2.3.4 G state how the FSA considers that a credit union should cooperate in providing access to its documents and personnel:

  1. (1) make itself readily available for meetings as reasonably requested;
  2. (2) give access to any records, files, tapes or computer systems which are within its possession or control, and provide any facilities that are reasonably required;
  3. (3) produce specified documents, files, tapes, computer data;
  4. (4) print information which is held on computer or microfilm or otherwise convert it into a readily legible document;
  5. (5) permit copying of documents or other material on its premises at its reasonable expense;
  6. (6) answer truthfully, fully and promptly all questions which are reasonably put to it.

CRED 14.2.12

See Notes

handbook-guidance
SUP 2.3.5 R states that a credit union must permit access, with or without notice, during reasonable business hours to its business premises in relation to the discharge of the FSA's functions under the Act. It must also take reasonable steps to ensure that others, such as agents and suppliers under material outsourcing arrangements permit such access to their business premises.

"Mystery Shopping"

CRED 14.2.13

See Notes

handbook-guidance
Representatives or appointees of the FSA (which may include individuals engaged by a market research firm) may approach a credit union in the role of potential members. This is known as "mystery shopping". The FSA expects that any "mystery shopping" it arranges will be conducted in accordance with the Market Research Society Code of Practice. The FSA may use the information it obtains from mystery shopping in support of both its supervisory functions and its enforcement functions. This includes sharing any information so obtained with firms and approved persons. (See SUP 2.4.1 G - SUP 2.4.5 G ).

CRED 14.3

Auditors

Application and purpose

CRED 14.3.1

See Notes

handbook-guidance
This section and SUP 3 apply to all credit unions and their external auditors appointed under SUP 3.3.

CRED 14.3.2

See Notes

handbook-guidance
This section is a summary of SUP 3, and sets out guidance on the role auditors play in the FSA's monitoring of credit unions' compliance with the requirements and standards under the regulatory system.

Appointment of auditors

CRED 14.3.3

See Notes

handbook-guidance

SUP 3.3.2 R states that a credit union must:

  1. (1) appoint an auditor to undertake the duties and responsibilities set out in SUP 3.8 (summarised in CRED 14.3.22 GCRED 14.3.31 G);
  2. (2) notify the FSA, without delay, when it is aware that a vacancy in the office of auditor will arise or has arisen, giving the reason for the vacancy;
  3. (3) appoint an auditor to fill any vacancy in the office of auditor which has arisen;
  4. (4) ensure that the replacement auditor can take up office at the time the vacancy arises or as soon as is reasonably practicable after that; and
  5. (5) notify the FSA of the appointment of an auditor, advising the FSA of the name and business address of the auditor appointed and the date from which the appointment has effect.

CRED 14.3.4

See Notes

handbook-guidance
A credit union is also under an obligation to appoint an auditor under the Friendly and Industrial and Provident Societies Act 1968, but a single auditor may be appointed for both purposes (See CRED 14 Annex 1 G).

Auditors' qualifications

CRED 14.3.5

See Notes

handbook-guidance
SUP 3.4 sets out rules and guidance aimed at ensuring that the auditor of a credit union has the necessary skill and experience.

CRED 14.3.6

See Notes

handbook-guidance
SUP 3.4.2 R states that before a credit union appoints an auditor, it must take reasonable steps to ensure that the auditor has the required skill, resources and experience to perform his functions under the regulatory system and that the auditor is eligible under Friendly and Industrial and Provident Societies Act 1968.

CRED 14.3.7

See Notes

handbook-guidance
SUP 3.4.5 R states that a credit union should have regard to whether its proposed auditor has expertise in the relevant requirements and standards, and possesses or has access to appropriate specialist skill. The credit union should seek confirmation of this from the auditor concerned.

CRED 14.3.8

See Notes

handbook-guidance
A credit union must not appoint as auditor a person who is disqualified by the FSA under section 345 of the Act (Disqualification) from acting as an auditor either for that credit union or credit unions in general.

CRED 14.3.9

See Notes

handbook-guidance
If it appears to the FSA that the auditor of a credit union has failed to comply with a duty imposed on him under the Act, it may disqualify him under section 345 of the Act.

CRED 14.3.10

See Notes

handbook-guidance
SUP 3.4.7 R states that a credit union must take reasonable steps to ensure that an auditor, which it is planning to appoint or has appointed, provides information to the FSA about the auditor's qualifications, skills, experience and independence in accordance with the reasonable requests of the FSA.

CRED 14.3.11

See Notes

handbook-guidance
To enable it to assess the ability of an auditor to audit a credit union, the FSA may seek information about the auditor's relevant experience and skill.

Auditors' independence

CRED 14.3.12

See Notes

handbook-guidance
If an auditor is to carry out his duties properly, he needs to be independent of the credit union he is auditing, so that he is not subject to conflicts of interest.

CRED 14.3.13

See Notes

handbook-guidance
SUP 3.5.2 R requires a credit union to take reasonable steps to ensure that the auditor it appoints is independent of the credit union.

CRED 14.3.14

See Notes

handbook-guidance
If a credit union becomes aware at any time that its auditor is not independent of the credit union, it must take reasonable steps to ensure that it has an auditor independent of the credit union. The credit union must notify the FSA if independence is not achieved within a reasonable time.

CRED 14.3.15

See Notes

handbook-guidance
The FSA will regard an auditor as independent if his appointment or retention does not breach the ethical guidance in current issue from the auditor's recognised supervisory body on the appointment of an auditor in circumstances which could give rise to conflicts of interest.

Credit unions' cooperation with their auditors

CRED 14.3.16

See Notes

handbook-guidance
SUP 3.6.1 R states that a credit union must cooperate with its auditor in the discharge of his duties under that chapter.

CRED 14.3.17

See Notes

handbook-guidance
In complying with SUP 3.6.1 R, a credit union should include giving a right of access at all times to the credit union's accounting and other records, in whatever form they are held, and documents relating to its business. A credit union should allow its auditor to copy documents or other material on the premises of the credit union and to remove copies or hold them elsewhere, or give him such copies on request.

CRED 14.3.18

See Notes

handbook-guidance

Section 341 of the Act (Access to Books etc) provides that an auditor of a credit union appointed under SUP 3.3.2 R:

  1. (1) has a right of access at all times to the credit union's books, accounts and vouchers; and
  2. (2) is entitled to require from the credit union's officers such information and explanation as he reasonably considers necessary for the performance of his duties as auditor.

CRED 14.3.19

See Notes

handbook-guidance
Credit unions and their officers and managers are reminded that, under section 346 of the Act (Provision of false or misleading information to auditor or Actuary), knowingly or recklessly giving false information to an auditor appointed under SUP 3.3.2 R constitutes an offence in certain circumstances, which could render them liable to prosecution. This applies regardless of whether an auditor is also appointed under the Friendly and Industrial and Provident Societies Act 1968.

Notification of matters raised by auditor

CRED 14.3.20

See Notes

handbook-guidance
A credit union should consider whether it should notify the FSA in accordance with CRED 14.9.3 G if it expects or knows its auditor will qualify its report on the audited financial statements or add an explanatory paragraph.

CRED 14.3.21

See Notes

handbook-guidance
A credit union should consider whether it should notify the FSA in accordance with CRED 14.9.3 G if it receives a written communication from its auditor commenting on internal controls.

Rights and duties of all auditors

CRED 14.3.22

See Notes

handbook-guidance
The auditor of a credit union has various rights and duties to obtain information from the credit union.

CRED 14.3.23

See Notes

handbook-guidance
SUP 3.8.2 R states that an auditor of a credit union must cooperate with the FSA in the discharge of its functions under the Act.

CRED 14.3.24

See Notes

handbook-guidance
The FSA may ask the auditor to attend meetings and to supply it with information about the credit union.

CRED 14.3.25

See Notes

handbook-guidance
SUP 3.8.4 R states that an auditor of a credit union must give any skilled person appointed by the credit union all assistance that that person reasonably requires.

CRED 14.3.26

See Notes

handbook-guidance
SUP 3.8.5 R states that the auditor must be independent of a credit union in performing his duties in respect of that credit union.

CRED 14.3.27

See Notes

handbook-guidance
SUP 3.8.6 R states the auditor must take reasonable steps to satisfy himself that he is free from any conflict of interest from which bias may reasonably be inferred. He must take appropriate action where this is not the case.

CRED 14.3.28

See Notes

handbook-guidance
Within the legal constraints that apply, the FSA may pass on to an auditor any information which it considers relevant to his function. An auditor is bound by the confidentiality provisions set out in Part XIII of the Act (Public record, disclosure of information and cooperation) in respect of confidential information he receives from a credit union or other person. An auditor may not pass on confidential information without lawful authority.

CRED 14.3.29

See Notes

handbook-guidance
Auditors are subject to regulations made by the Treasury obliging them to report certain matters to the FSA. An auditor does not contravene any duty by giving information or expressing an opinion to the FSA, if he is acting in good faith and he reasonably believes that the information or opinion is relevant to any function of the FSA. These provisions continue to have effect after the end of the auditor's term of appointment.

CRED 14.3.30

See Notes

handbook-guidance

SUP 3.8.11 R states that an auditor must notify the FSA without delay if he:

  1. (1) is removed from office by a credit union; or
  2. (2) resigns before his term of office expires; or
  3. (3) is not re-appointed by a credit union.

CRED 14.3.31

See Notes

handbook-guidance

SUP 3.8.12 R states that if an auditor ceases to be, or is formally notified that he will cease to be, the auditor of a credit union, he must notify the FSA without delay:

  1. (1) of any matter connected with his ceasing which he thinks ought to be drawn to the FSA's attention; or
  2. (2) that there is no such matter.

CRED 14.4

Skilled persons

Application and purpose

CRED 14.4.1

See Notes

handbook-guidance
This section and SUP 5 apply to all credit unions.

CRED 14.4.2

See Notes

handbook-guidance
The purpose of this section is to summarise SUP 5, which gives guidance on the FSA's use of the power in section 166 of the Act (Reports by skilled persons).

The FSA's power

CRED 14.4.3

See Notes

handbook-guidance
SUP 5.2 explains that the FSA may, by giving written notice, require a credit union to provide it with a report by a skilled person.

Policy on the use of skilled persons

CRED 14.4.4

See Notes

handbook-guidance
SUP 5.3 explains the FSA's policy on the use of skilled persons. The FSA will have regard to all relevant factors, including the circumstances of the credit union, the availability of alternative tools and the cost implications for the credit union (which would have to pay for the services of the skilled person).

Appointment and reporting process

CRED 14.4.5

See Notes

handbook-guidance
SUP 5.4 explains the appointment and reporting process. The FSA will send to a credit union a notice requiring it to provide a report by a skilled person, and give written notification of the report's purpose, scope, and timetable. The FSA will normally seek to agree with the credit union in advance which skilled person (whether accountant, lawyer or other person with relevant skills) will make the report.

Duties of a credit union

CRED 14.4.6

See Notes

handbook-guidance
SUP 5.5.1 R and SUP 5.5.5 R set out what is required in the contract between the credit union and the skilled person.

CRED 14.4.7

See Notes

handbook-guidance
SUP 5.5.11 G states that a credit union must provide all reasonable assistance to the skilled person.

Confidential information privilege

CRED 14.4.8

See Notes

handbook-guidance
SUP 5.6 explains what confidentiality provisions apply when the FSA passes on relevant information to a skilled person.

CRED 14.5

Applications to vary or cancel Part IV permission

Application and purpose

CRED 14.5.1

See Notes

handbook-guidance

This section and SUP 6 apply to all credit unions with a Part IV permission that wish to;

  1. (1) vary their Part IV permission; or
  2. (2) cancel their Part IV permission and end their authorisation.

CRED 14.5.2

See Notes

handbook-guidance
This section is a summary of SUP 6.

CRED 14.5.3

See Notes

handbook-guidance

This section explains:

  1. (1) how a credit union can apply to vary or cancel its Part IV permission;
  2. (2) the additional procedures that apply to a credit union that needs to wind down its business over a long time period (usually more than six months);
  3. (3) how the FSA assesses those applications.

CRED 14.5.4

See Notes

handbook-guidance
A version 1 credit union that wishes to become a version 2 credit union will need to apply to vary it's Part IV permission.

Introduction

CRED 14.5.5

See Notes

handbook-guidance
A credit union authorised under Part IV of the Act (Permission to carry on regulated activities) has a single permission granted by the FSA, which contains a description of the activities the credit union may carry on, including any limitations.

Applications for variation of permission

CRED 14.5.6

See Notes

handbook-guidance
A credit union may apply to the FSA to vary its Part IV permission.

CRED 14.5.7

See Notes

handbook-guidance
SUP 6.3.15 D states that the application must be in writing and addressed and delivered in the way set out in SUP 15.7.4 R - SUP 15.7.6 G (summarised in CRED 14.9.19 G).

CRED 14.5.8

See Notes

handbook-guidance
A credit union is advised to discuss its application with the Credit Union team at the FSA before submission, particularly if it is seeking a variation of permission within a short time scale. It is also advised to include as much detail as possible with its application. A version 1 credit union that wishes to become a version 2 credit union will typically need to supply information on the matters referred to in CRED 13.6.2 G.

CRED 14.5.9

See Notes

handbook-guidance
The FSA, as soon as possible after receipt of an application, will advise the credit union of any additional information which is required as part of its application. The amount of information that the FSA will require will vary depending on the nature of the variation.

CRED 14.5.10

See Notes

handbook-guidance
The FSA may refuse the application if it appears that the interests of members would be adversely affected if the application were to be granted.

CRED 14.5.11

See Notes

handbook-guidance
The FSA may vary or impose limitations or requirements on a credit union's permission.

CRED 14.5.12

See Notes

handbook-guidance
The FSA has six months to consider a completed application, or 12 months if the application in incomplete.

CRED 14.5.13

See Notes

handbook-guidance
Within these time limits, however, the length of the process will vary according to the complexity of the variation requested.

CRED 14.5.14

See Notes

handbook-guidance
At any time after receiving an application and before determining it, the FSA may require the applicant to provide additional information or documents. The circumstances of each application will dictate what additional information or procedures are appropriate.

Applications for cancellation of permission

CRED 14.5.15

See Notes

handbook-guidance
If a credit union with a Part IV permission applies to the FSA, the FSA may cancel its permission.

CRED 14.5.16

See Notes

handbook-guidance

The FSA may refuse such an application if it appears that:

  1. (1) the interests of members, or potential members, would be adversely affected; and
  2. (2) it is desirable in the interests of members or potential members for the application to be refused.

CRED 14.5.17

See Notes

handbook-guidance
SUP 6.4.5 D states that if a credit union wishes to cancel its permission, it must write to the FSA giving the reasons and the date on which the credit union has ceased or expects to cease carrying on regulated activities. The credit union must explain the full circumstances of its application.

CRED 14.5.18

See Notes

handbook-guidance
SUP 6.4.5 D states that a credit union's application for cancellation of its permission must be given to a member of, or addressed for the attention of, the Corporate Authorisation Resignation team at the FSA.

CRED 14.5.19

See Notes

handbook-guidance
The credit union's usual supervisory contact at the FSA will, however, be responsible for all day-to-day contact with the credit union and for assessing the application.

CRED 14.5.20

See Notes

handbook-guidance
When it receives this application, the Corporate Authorisation Resignation team will send the credit union a written acknowledgement. This acknowledgement will explain the cancellation process and detail the information required as part of the application.

CRED 14.5.21

See Notes

handbook-guidance
The FSA may request confirmation from the credit union that there are no unresolved, unsatisfied or undischarged complaints against the credit union from a member.

CRED 14.5.22

See Notes

handbook-guidance
SUP 6.4.14 G states that it is an offence for a person knowingly or recklessly to give the FSA information that is false or misleading. If necessary a credit union should take appropriate professional advice when supplying information required by the FSA.

CRED 14.5.23

See Notes

handbook-guidance
The FSA may require additional information, including professional advice where it considers this appropriate.

CRED 14.5.24

See Notes

handbook-guidance

The FSA will usually not cancel a credit union's permission until the credit union can demonstrate that it has:

  1. (1) ceased carrying on regulated activities;
  2. (2) repaid all shares and deposits;
  3. (3) discharged, satisfied or resolved complaints against the credit union.

CRED 14.5.25

See Notes

handbook-guidance
In deciding whether to cancel a credit union's permission, the FSA will take into account all relevant factors in relation to business carried on under that permission, including those set out in SUP 6.4.22 G.

CRED 14.5.26

See Notes

handbook-guidance
If the FSA has granted an application for cancellation of permission and withdrawn a credit union's status as an authorised person, it will retain certain investigative and enforcement powers in relation to the credit union, including those set out in SUP 6.4.23.

CRED 14.5.27

See Notes

handbook-guidance
The FSA has six months to consider a completed application or 12 months if the application is incomplete.

CRED 14.5.28

See Notes

handbook-guidance
Within these time limits, however, the length of the process will vary according to the complexity of the circumstances.

Ending authorisation

CRED 14.5.29

See Notes

handbook-guidance
If the FSA cancels a credit union's permission, leaving it without permission to carry out a regulated activity, the FSA is required to withdraw the credit union's authorisation.

Additional guidance

CRED 14.5.30

See Notes

handbook-guidance
SUP 6 Annex 4 provides additional guidance for a credit union winding down (running off) its business.

CRED 14.5.31

See Notes

handbook-guidance
If a credit union requires a long term period (usually in excess of six months) in which to wind down (run off) its business, it will usually be appropriate for it to apply for a variation in its permission.

CRED 14.5.32

See Notes

handbook-guidance
A credit union should discuss its plans with its usual supervisory contact at the FSA.

CRED 14.5.33

See Notes

handbook-guidance
The FSA may vary a credit union's permission to impose a limitation on accepting new deposits.

CRED 14.5.34

See Notes

handbook-guidance
The annexes to CRED 15 provide tables setting out the FSA's enforcement powers, including those to cancel or suspend registration, vary or cancel permission and withdraw authorisation.

CRED 14.6

Individual requirements

Application and purpose

CRED 14.6.1

See Notes

handbook-guidance
This section and SUP 7 apply to all credit unions.

CRED 14.6.2

See Notes

handbook-guidance
This section is a summary of SUP 7.

CRED 14.6.3

See Notes

handbook-guidance
The FSA's Handbook primarily contains provisions that apply to all credit unions. However, the FSA may judge it necessary or desirable to impose additional requirements on a credit union or amend the activities it has permission to undertake. Doing so enables the FSA to take account of a credit union's individual circumstances and assists the FSA in meeting its regulatory objectives.

The FSA's powers to set individual requirements on its own initiative

CRED 14.6.4

See Notes

handbook-guidance

The FSA may vary a credit union's Part IV permission on its own initiative where:

  1. (1) one or more of the threshold conditions is, or is likely to be, no longer satisfied;
  2. (2) it is desirable in order to protect members.

CRED 14.6.5

See Notes

handbook-guidance
If the FSA exercises its powers, it will do so by issuing a supervisory notice.

CRED 14.6.6

See Notes

handbook-guidance
A credit union may refer this decision to the Financial Services and Markets Tribunal.

Criteria for varying a credit union's permission

CRED 14.6.7

See Notes

handbook-guidance

The FSA expects to maintain a close working relationship with credit unions and expects that routine supervisory matters can be resolved by issuing guidance. However, the FSA may seek to vary a credit union's permission:

  1. (1) if it is appropriate to act formally so that enforcement action can be taken if necessary;
  2. (2) so that a credit union can comply without breaking agreements with third parties.

CRED 14.6.8

See Notes

handbook-guidance

The FSA may seek to vary on its own initiative a permission if risks are presented by:

  1. (1) a credit union's management, business or internal controls;
  2. (2) its involvement in new products or selling practices;
  3. (3) a change in its structure, activities or strategy.

CRED 14.6.9

See Notes

handbook-guidance

The following are some of the requirements or limitations that may be imposed:

  1. (1) submission of reports;
  2. (2) maintenance of prudential limits;
  3. (3) submission of business plan;
  4. (4) limitation of activities;
  5. (5) maintenance of financial resources.

CRED 14.6.10

See Notes

handbook-guidance
The FSA will seek to give reasonable notice of intent to vary a permission and to agree an appropriate time scale with the credit union. However, the FSA may act immediately if that is necessary to protect members.

CRED 14.7

Waiver and modification of rules

Application and purpose

CRED 14.7.1

See Notes

handbook-guidance
This section and SUP 8 apply to all credit unions that wish to apply for, or to consent to, or have been given a modification of or waiver of the FSA's rules.

CRED 14.7.2

See Notes

handbook-guidance
This section is a summary of SUP 8, and explains how the regime for the waiver or modification of rules works.

Introduction

CRED 14.7.3

See Notes

handbook-guidance

The FSA may, on the application or with the consent of a credit union, direct that its rules:

  1. (1) are not to apply to the credit union; or
  2. (2) are to apply to the credit union with such modifications as may be specified.

Applying for a waiver

CRED 14.7.5

See Notes

handbook-guidance

SUP 8.3.1 states that the FSA may not give a waiver unless it is satisfied that:

  1. (1) compliance would be unduly burdensome or would not achieve the purpose for which the rules were made;
  2. (2) the waiver would not result in undue risk to persons whose interests the rules are intended to protect.

CRED 14.7.6

See Notes

handbook-guidance

SUP 8.3.3 states that if a credit union wishes to apply for a waiver, it must do so to its usual supervisory contact at the FSA using the form in SUP 8 Annex 2 (Application for a waiver or modification).

  1. (1) [Deleted]
  2. (2) [Deleted]
  3. (3) [Deleted]
  4. (4) [Deleted]
  5. (5) [Deleted]
  6. (6) [Deleted]
  7. (7) [Deleted]

CRED 14.7.7

See Notes

handbook-guidance
The FSA will acknowledge applications and seek to reply within 20 working days, though this may take longer if further information is required.

CRED 14.7.8

See Notes

handbook-guidance
The FSA may impose conditions on a waiver including extra reporting requirements.

CRED 14.7.9

See Notes

handbook-guidance
If the FSA decides against the waiver, it will give its reasons.

CRED 14.7.10

See Notes

handbook-guidance
If the FSA considers that the waiver should apply to a number of credit unions, it will inform them that the waiver is available. To take advantage of the waiver, they will only have to give their written consent rather than making a formal application.

Notification of altered circumstances relating to waivers

CRED 14.7.11

See Notes

handbook-guidance
SUP 8.5.10R states that if a credit union becomes aware that a waiver is no longer relevant or appropriate, it must notify the FSA immediately.

Publication of waivers

CRED 14.7.12

See Notes

handbook-guidance
The FSA is bound to publish a waiver, unless it is inappropriate or unnecessary. If the FSA publishes a waiver, it will not publish details of why a waiver was required or any of the supporting information given in a waiver application.

CRED 14.7.13

See Notes

handbook-guidance

In deciding whether or not to publish, the FSA will take into account whether:

  1. (1) it will be prejudicial to the commercial interests of the credit union;
  2. (2) it relates to a minor matter that does not affect a third party and is unlikely to be of interest to other credit unions.

CRED 14.7.14

See Notes

handbook-guidance
If the FSA decides upon publication, it will give the credit union the opportunity of avoiding this by withdrawing its application.

Varying waivers

CRED 14.7.15

See Notes

handbook-guidance
If a credit union wishes the FSA to vary a waiver, it should follow the procedures in SUP 8.3.3 (summarised in CRED 14.7.6 G).

Revoking waivers

CRED 14.7.16

See Notes

handbook-guidance
The FSA may revoke a waiver if it is no longer appropriate. This may take effect immediately, if that is necessary to prevent undue risk to members.

CRED 14.7.17

See Notes

handbook-guidance
Where revocation is not immediate, the FSA will give written notice, with a reasonable period (usually 28 days) in which to make representations. After considering any representations the FSA will give written confirmation of its decision.

CRED 14.7.18

See Notes

handbook-guidance
Where the revocation is immediate, the FSA will also give the credit union the opportunity to make representations. After considering these, it will either confirm the revocation or seek the credit union's consent to a new waiver.

Decision making

CRED 14.7.19

See Notes

handbook-guidance
The waivers regime will be overseen by a staff committee of the FSA.

CRED 14.8

Individual guidance

Application and purpose

CRED 14.8.1

See Notes

handbook-guidance
This section and SUP 9 apply to all credit unions and persons generally.

CRED 14.8.2

See Notes

handbook-guidance
This section is a summary of SUP 9.

CRED 14.8.3

See Notes

handbook-guidance
This section explains how a particular person may seek from the FSA guidance that relates to its own particular circumstances or plans.

Making a request for individual guidance

CRED 14.8.4

See Notes

handbook-guidance
Requests may be either oral or written.

CRED 14.8.5

See Notes

handbook-guidance
Requests for individual guidance should be directed to the credit unions usual supervisory contact at FSA in the first instance. A written request will be necessary where the issue is complex or significant. A credit union should have taken reasonable steps to analyse the issue before approaching the FSA.

CRED 14.8.6

See Notes

handbook-guidance
The FSA will aim to respond quickly and fully to reasonable requests, but complex or novel issues may take more time. Credit unions should try to make allowance for this.

Giving individual guidance to a credit union on the FSA's own initiative

CRED 14.8.7

See Notes

handbook-guidance
The FSA may issue individual guidance to credit unions on its own initiative where it is appropriate to do so.

CRED 14.8.8

See Notes

handbook-guidance
An example of this is where general guidance in the Handbook does not fit the credit union's particular circumstances or more detailed guidance is required.

Reliance on individual guidance

CRED 14.8.9

See Notes

handbook-guidance
SUP 9.4 explains what reliance can be placed on individual guidance.

CRED 14.8.10

See Notes

handbook-guidance
If a person acts in accordance with current individual written guidance in the circumstances contemplated by that guidance, then the FSA will proceed on the footing that the person has complied with the aspects of the rule or other requirement to which the guidance relates.

CRED 14.8.11

See Notes

handbook-guidance
Rights conferred on third parties cannot be affected by guidance given by the FSA. Guidance on rules, the Act or other legislation represents the FSA's view, and does not bind the courts; a person may need to seek his own legal advice.

CRED 14.8.12

See Notes

handbook-guidance
The extent to which a person can rely on individual guidance to him will depend on many factors. These could include, for example, the degree of formality of the original query and the guidance given, and whether all relevant information was submitted with the request. Individual guidance is usually given in relation to a set of particular circumstances which exist when the guidance is given. If the circumstances later change, for example, because of a change in the circumstances of the person or a change in the underlying rule or other requirement, and the premises upon which individual guidance was given no longer apply, the guidance will cease to be effective.

CRED 14.8.13

See Notes

handbook-guidance
If the circumstances relating to individual guidance change it will be open to a person to ask for further guidance.

CRED 14.9

Notifications to the FSA

Application and purpose

CRED 14.9.1

See Notes

handbook-guidance
This section and SUP 15 apply to all credit unions in relation to both regulated activities and unregulated activities.

CRED 14.9.2

See Notes

handbook-guidance

This section is a summary of SUP 15, which sets out:

  1. (1) guidance on the type of event or change in condition which a credit union should consider notifying to the FSA;
  2. (2) rules on events and changes that a credit union must notify;
  3. (3) rules on the core information that a credit union must provide;
  4. (4) rules requiring a credit union to ensure that information provided to the FSA is accurate and complete.

General notification requirements

CRED 14.9.3

See Notes

handbook-guidance

SUP 15.3.1 R states that a credit union must notify the FSA immediately it becomes aware, or has information which reasonably suggests, that any of the following has occurred, may have occurred or may occur in the foreseeable future:

  1. (1) the credit union failing to satisfy one or more of the threshold conditions; or
  2. (2) any matter which could have a serious adverse impact on the credit union's reputation; or
  3. (3) any matter which could affect the credit union's ability to continue to provide adequate services to its members and which could result in serious detriment to a member; or
  4. (4) any matter in respect of the credit union which could result in serious financial consequences to the financial system or to other firms.

CRED 14.9.4

See Notes

handbook-guidance
Principle 11 requires a credit union to deal with the FSA in an open and cooperative way and to disclose what the FSA would normally expect to be disclosed.

CRED 14.9.5

See Notes

handbook-guidance

Compliance with Principle 11 includes giving notice of:

  1. (1) any proposed restructuring, reorganisation or expansion which would have a significant impact on the risks run by the credit union;
  2. (2) any significant failure in the credit union's systems or controls, including those reported by the credit union's auditor;
  3. (3) any proposed action that could result in a material change to a credit union's capital adequacy or solvency.

CRED 14.9.6

See Notes

handbook-guidance
The period of notice given depends on the event, although the FSA expects a credit union to discuss relevant matters with it at an early stage before making commitments.

CRED 14.9.7

See Notes

handbook-guidance

SUP 15.3.11 R states that a credit union must notify the FSA of the following immediately:

  1. (1) a significant breach of rule or Principle;
  2. (2) breach of requirement imposed by the Act, regulations or order;
  3. (3) the bringing of a prosecution for, or a conviction of, any offence under the Act involving the credit union, members of its committee of management, officers, employees or approved persons.

CRED 14.9.8

See Notes

handbook-guidance

SUP 15.3.15 R states that a credit union must also notify the FSA immediately of the following:

  1. (1) civil proceedings against the credit union where the claim is significant to its resources or reputation;
  2. (2) action against the credit union under section 71 or 150 of the Act (actions for damages);
  3. (3) the credit union is prosecuted for, or convicted of, any offence involving fraud or dishonesty or any penalties are imposed upon it for tax evasion.

CRED 14.9.9

See Notes

handbook-guidance
Notification should include details of the matter and an estimate of the likely financial consequences.

CRED 14.9.10

See Notes

handbook-guidance

SUP 15.3.17 R states that a credit union must notify the FSA immediately of the following events, if significant:

  1. (1) fraud by an officer against members;
  2. (2) fraud committed against the credit union;
  3. (3) irregularities in accounting or other records;
  4. (4) serious misconduct by officers concerning honesty or integrity.

CRED 14.9.11

See Notes

handbook-guidance

In determining whether a matter is significant, a credit union should have regard to:

  1. (1) the size of any monetary loss;
  2. (2) reputational loss to the credit union;
  3. (3) weaknesses in the credit union's internal controls.

CRED 14.9.12

See Notes

handbook-guidance
SUP 15.3.21 R states that a credit union must notify the FSA of any legal steps involving the insolvency, bankruptcy or winding up of the credit union.

Core information requirements

CRED 14.9.13

See Notes

handbook-guidance

SUP 15.5.1 R, SUP 15.5.4 R and SUP 15.5.6 G state that a credit union must provide the FSA with notice of:

  1. (1) change in name;
  2. (2) change in address;
  3. (3) change in legal structure.

CRED 14.9.14

See Notes

handbook-guidance
Similar obligations to those in CRED 14.9.13 G are imposed by existing credit union legislation.

Inaccurate, false or misleading information

CRED 14.9.15

See Notes

handbook-guidance
SUP 15.6.1 R states that a credit union must take reasonable steps to make sure that information given to the FSA is factually accurate and complete.

CRED 14.9.16

See Notes

handbook-guidance
SUP 15.6.4 R states that a credit union must notify the FSA if it realises that information already provided may be false, misleading, incomplete or inaccurate.

CRED 14.9.17

See Notes

handbook-guidance
SUP 15.6.7 G states that it is an offence to provide such information knowingly or recklessly.

Form and method of notification

CRED 14.9.18

See Notes

handbook-guidance
SUP 15.7.1 R states that a credit union should provide notification in written English, preceded by oral notification if the matter is urgent or significant.

CRED 14.9.19

See Notes

handbook-guidance

SUP 15.7.4 R and SUP 15.7.5 R state that the notification should be addressed to the credit union's usual supervisory contact at the FSA using one of these methods:

  1. (1) by post to the FSA's address;
  2. (2) self delivery to FSA's address (and obtaining a dated receipt);
  3. (3) electronic mail to an address for the credit union's usual supervisory contact at the FSA and obtaining an electronic confirmation of receipt;
  4. (4) hand delivery to the credit union's usual supervisory contact at the FSA;
  5. (5) fax number to the credit union's usual supervisory contact at the FSA, followed by submission by one of the methods in CRED 14.9.19 G (1) - CRED 14.9.19 G (4).

CRED 14.9.20

See Notes

handbook-guidance
SUP 15.7.10 R states that notification should be within the period specified by the particular rule. If no period is specified, the credit union should act reasonably in deciding when to notify.

CRED 14.10

Reporting requirements

Application and purpose

CRED 14.10.1

See Notes

handbook-guidance
This section and SUP 16.12.1 G - SUP 16.12.4 R apply to all credit unions.

CRED 14.10.2

See Notes

handbook-guidance
This section is a summary of those parts of SUP that apply to every credit union.

CRED 14.10.3

See Notes

handbook-guidance
In order to discharge its functions under the Act, the FSA needs timely and accurate information about credit unions on a regular basis. The provision of this information enables the FSA to build up over time a picture of credit unions' circumstances and behaviour.

General provisions on reporting

CRED 14.10.4

See Notes

handbook-guidance

SUP 16.3.6 -SUP 16.3.13 state that a report must:

  1. (1) be in writing;
  2. (2) give the credit union's FSA reference number;
  3. (3) be given to or addressed for the attention of the credit union's usual supervisory contact at the FSA;
  4. (4) be delivered to the FSA by one of the following methods:
    1. (a) by post to The Financial Services Authority, PO Box 35747, London E14 SWP;
    2. (b) self delivery to The Financial Services Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS (and obtaining a dated receipt);
    3. (c) electronic mail to an address for the credit union's usual supervisory contact at the FSA and obtaining an electronic confirmation of receipt;
    4. (d) hand delivery to the credit union's usual supervisory contact at the FSA and obtaining a date receipt;
    5. (e) fax to the number notified by the credit union's usual supervisory contact at the FSA, followed by one of the methods in (a) - (d) within five business days after the date of the faxed submission.

CRED 14.10.4A

See Notes

handbook-guidance
SUP 16.3.11 states that a credit union must submit reports to the FSA containing all the information required.

CRED 14.10.4B

See Notes

handbook-guidance
SUP 15.6 refers to and contains requirements regarding the steps that credit unions must take to ensure that information provided to the FSA is accurate and complete. Those requirements apply to reports required to be submitted under SUP 16 (Reporting requirements).

CRED 14.10.4C

See Notes

handbook-guidance
  1. (1) SUP 16.3.13 states that a credit union must submit a report in the frequency, and so as to be received by the FSA no later than the due date, specified for that report.
  2. (2) SUP 16.3.13 states that if the due date for submission of a report required by SUP 16 falls on a day which is not a business day the report must be submitted so as to be received by the FSA no later than the first business day after the due date.
  3. (3) SUP 16.3.13 states that if the due date for submission of a report required by SUP 16 is a set period of time after the quarter end, the quarter ends will be the following dates, unless another rule or the reporting form states otherwise:
    1. (a) the 'credit union's accounting reference date;
    2. (b) 3 months after the credit union's accounting reference date;
    3. (c) 6 months after the credit union's accounting reference date; and
    4. (d) 9 months after the credit union's accounting reference date.

CRED 14.10.4D

See Notes

handbook-guidance
If a credit union fails to submit a complete annual report by the date on which it is due in accordance with the rules in SUP 16.12 and any prescribed submission procedures, the credit union must pay an administrative fee of £250 (see SUP 16.3.14 R). Failure to submit a report in accordance with the rules in SUP 16.12 may also lead to the imposition of a financial penalty and other disciplinary sanctions (see DEPP ).

CRED 14.10.4E

See Notes

handbook-guidance
The FSA may from time to time send reminders to credit unions when reports are overdue. Credit unions should not, however, assume that the FSA has received a report merely because they have not received a reminder.

CRED 14.10.4F

See Notes

handbook-guidance

The credit union is responsible for ensuring delivery of the required report at the FSA's offices by the due date. If a report is received by the FSA after the due date and the credit union believes its delivery arrangements were adequate, it may be required to provide proof of those arrangements. Examples of such proof would be:

  1. (1) "proof of posting" receipts from a UK post office or overseas equivalent which demonstrate that the report was posted early enough to allow delivery by the due date in accordance with the delivery service standards prescribed by the relevant postal authority; or
  2. (2) recorded postal delivery receipts showing delivery on the required day; or
  3. (3) records of a courier service provider showing delivery on the required day.

Change of accounting reference date

CRED 14.10.4G

See Notes

handbook-guidance
  1. (1) SUP 16.3.17 states that a credit union must notify the FSA if it changes its accounting reference date.
  2. (2) When a credit union extends its accounting period, it must make the notification in (1) before the previous accounting reference date.
  3. (3) When a credit union shortens its accounting period, it must make the notification in (1) before the new accounting reference date.

CRED 14.10.4H

See Notes

handbook-guidance
CRED 14.10.3 G emphasises the importance to the FSA of timely and accurate information. The extension of a credit union's accounting period (as a result of a change of accounting reference date) to more than 15 months may hinder the timely provision of relevant and important information to the FSA, or its regularity. This is because some due dates for reporting to the FSA are linked to credit union's accounting reference dates. If the extension of a credit union's accounting period appears likely to impair the effectiveness of the FSA's supervisory work, the FSA may take action to ensure that it continues to receive the information it requires on a timely basis. This may include the use of any of the tools of supervision set out in CRED 14.1.9 G.

Quarterly return

CRED 14.10.5

See Notes

handbook-guidance
SUP 16.12.5 R states that a credit union must submit a quarterly return.

CRED 14.10.6

See Notes

handbook-guidance

This table belongs to CRED 14.10.5G

Annual return

CRED 14.10.7

See Notes

handbook-guidance
SUP 16.12.5 R states that a credit union must submit an annual return.

CRED 14.10.8

See Notes

handbook-guidance

This table belongs to CRED 14.10.7G

CRED 14.10.8A

See Notes

handbook-guidance
The form may be updated from time to time. Credit unions should use the form in force at the end of the financial year on which they are reporting.

Accounts and audit

CRED 14.10.9

See Notes

handbook-guidance
Credit unions are required by the Friendly and Industrial and Provident Societies Act 1968 to publish audited accounts. CRED 14 Annex 1 G contains further information about these requirements.

CRED 14.10.10

See Notes

handbook-rule
  1. (1) Every credit union must send to the FSA a copy of its audited accounts published in accordance with section 3A of the Friendly and Industrial and Provident Societies Act 1968 (See CRED 14 Annex 1 G.)
  2. (2) The accounts must:
    1. (a) be made up for the period beginning with the date of the credit union's registration or with the date to which the credit union's last annual accounts were made up, whichever is the later, and ending on the credit union's most recent financial year end; and
    2. (b) accompany the annual return submitted to the FSA under SUP 16.12.5 R (see CRED 14.10.7 G), unless they have been submitted already.

CRED 14.10.11

See Notes

handbook-rule
Every credit union must supply free of charge to every member or person interested in the funds of the credit union who applies for it a copy of the latest audited accounts of the credit union sent to the FSA under CRED 14.10.10 R.

Financial penalties for late submission of reports

CRED 14.10.12

See Notes

handbook-guidance
  1. (1) Financial penalties may be imposed for the late submission of:
    1. (a) the quarterly and annual returns referred to in CRED 14.10.5 G and CRED 14.10.7 G; and
    2. (b) the audited accounts referred to in CRED 14.10.10 R.
  2. (2) Details of the FSA's policy and procedures on financial penalties are given in CRED 15.5 (Financial penalties for late submission of reports) and CRED 15 Annex 3 G.

Controllers and close links

CRED 14.10.13

See Notes

handbook-guidance
  1. (1) Credit unions are subject to the requirements of the Act and SUP 11 on controllers and close links, and are bound to notify the FSA of changes. In practice, however, credit unions cannot develop such relationships, because:
    1. (a) only individuals may be members of a credit union (section 5(1) of the Credit Unions Act 1979);
    2. (b) every member is entitled to vote and has one vote only (section 5(9) of the Credit Unions Act 1979);
    3. (c) the minimum number of members of a credit union is 21 (section 6(1) of the Credit Unions Act 1979) and its registration may be cancelled if membership falls below that number (section 16(1)(a)(i) of the Industrial and Provident Societies Act 1968 and section 20(1)(a) of the Credit Unions Act 1979); and
    4. (d) a credit union may not have a subsidiary (section 26 of the Credit Unions Act 1979).
  2. (2) Credit unions are therefore exempted from the requirement to submit annual reports of controllers and close links (SUP 16.1.1, SUP 16.1.3, SUP 16.4.1G(-1)(-1) and SUP 16.5.1G(-1)).

CRED 14 Annex 1

Accounts and audit - Friendly and Industrial and Provident Societies Act 1968

See Notes

handbook-guidance

Export chapter as

CRED 15

Decision procedure,
penalties and enforcement

CRED 15.1

Application and purpose

CRED 15.1.1

See Notes

handbook-guidance

This chapter applies to credit unions and is intended to draw their attention to:

  1. (1) the investigation and enforcement powers available to the FSA under Industrial and Provident Societies legislation;
  2. (2) the Decision Procedure and Penalties manual (DEPP); and
  3. (3) the Enforcement Guide (EG).

CRED 15.1.2

See Notes

handbook-guidance
The FSA's effective and proportionate use of its investigation and enforcement powers plays an important role in the pursuit of its regulatory objectives.

CRED 15.2

Industrial and Provident Societies legislation

CRED 15.2.1

See Notes

handbook-guidance
The FSA's investigation and enforcement powers in the Industrial and Provident Societies Act 1965, the Friendly and Industrial and Provident Societies Act 1968 and the Credit Unions Act 1979, although its main powers derive from the Act and the Unfair Terms Regulations.

CRED 15.2.2

See Notes

handbook-guidance

For ease of reference:

  1. (1) Annex 1 to this chapter (CRED 15 Annex 1 G) contains a table of the FSA's investigation and enforcement powers under the Industrial and Provident Societies Act 1965, the Friendly and Industrial and Provident Societies Act 1968 and the Credit Unions Act 1979.
  2. (2) [deleted]

CRED 15.3

Decision Procedure and Penalties manual

CRED 15.3.1

See Notes

handbook-guidance

The Decision Procedure and Penalties manual (DEPP) is relevant to credit unions because it sets out:

  1. (1) the FSA's decision making procedure for giving statutory notices (warning notices, decision notices and supervisory notices); and
  2. (2) the FSA's policy with respect to the imposition and amount of penalties under the Act.
  3. (3) [deleted]

CRED 15.4

Enforcement Guide

CRED 15.4.1

See Notes

handbook-guidance
The Enforcement Guide (EG) describes the FSA's approach to exercising the main enforcement powers given to it by the Act and by regulation 12 of the Unfair Terms Regulations. EG is a Regulatory Guide and does not form part of the FSA Handbook.

CRED 15 Annex 1

Enforcement Powers

See Notes

handbook-guidance

Export chapter as

CRED 17

Complaint handling procedures for credit unions

CRED 17.1

Application and Purpose

CRED 17.1.1

See Notes

handbook-rule
This chapter applies to all credit unions.

CRED 17.1.2

See Notes

handbook-guidance
This chapter replaces DISP 1 (Treating complainants fairly). which does not apply to credit unions (DISP 1.1.5 R (2)).

CRED 17.1.3

See Notes

handbook-guidance
This chapter is also relevant to eligible complainants who might wish to refer a complaint to the Financial Ombudsman Service.

CRED 17.1.4

See Notes

handbook-guidance
DISP 2 - DISP 4 (which cover jurisdiction and procedures of the Financial Ombudsman Service) and FEES 5 (which covers funding of the Financial Ombudsman Service) apply to credit unions.

CRED 17.1.5

See Notes

handbook-guidance

The purpose of this chapter is to set out the rules relating to the internal handling of complaints by a credit union, including:

  1. (1) the procedures which a credit union must put in place;
  2. (2) the time limits within which a credit union must deal with a complaint;
  3. (2A) the referral of complaints;
  4. (3) the records of a complaint which a credit union must make and retain; and
  5. (4) the requirements for a credit union to report information about complaints to the FSA.

CRED 17.1.6

See Notes

handbook-guidance
This is to ensure that complaints are handled fairly, effectively and promptly, and are resolved at the earliest possible opportunity, thereby minimising the number of unresolved complaints which need to be referred to the Financial Ombudsman Service. This purpose is compatible with the FSA's consumer protection statutory objective.

CRED 17.2

Internal complaint handling procedures: general requirements

CRED 17.2.1

See Notes

handbook-rule

A credit union must establish, maintain and implement appropriate and effective internal complaint handling procedures (which must be written down) for:

  1. (1) handling any expression of dissatisfaction whether oral or written, and whether justified or not, from or on behalf of an eligible complainant about that credit union's provision of, or failure to provide, a financial services activity: and
  2. (2) referring to another firm, A, expressions of dissatisfaction about A's services, if the credit union markets (or has marketed) A's financial services or if the credit union's financial services are marketed by A.

CRED 17.2.2

See Notes

handbook-guidance
An eligible complainant is a person who would be eligible to refer a complaint to the Financial Ombudsman Service. The term is defined for all firms in DISP 2.7, but guidance for credit unions is provided at CRED 17.3 below.

CRED 17.2.3

See Notes

handbook-guidance
Credit unions are not obliged to restrict their internal complaint handling procedures to expressions of dissatisfaction from eligible complainants. They may, if they wish, also establish procedures for handling complaints from other persons.

CRED 17.2.4

See Notes

handbook-guidance

The internal complaint handling procedures should provide for:

  1. (1) receiving complaints;
  2. (2) responding to complaints;
  3. (2A) referring complaints to other firms;
  4. (3) the appropriate investigation of complaints; and
  5. (4) notifying complainants of their right to go to the Financial Ombudsman Service, where relevant.

CRED 17.2.5

See Notes

handbook-guidance

When deciding what constitutes an appropriate complaint handling procedure, a credit union should have regard to:

  1. (1) the type of business it undertakes;
  2. (2) its size and organisational structure;
  3. (3) the nature and complexity of the complaints it is likely to receive; and
  4. (4) the number of complaints it is likely to receive and have to investigate.

CRED 17.2.6

See Notes

handbook-guidance
  1. (1) A credit union is not prevented from using a third party administrator (for example, an outside organisation) for the purposes of handling complaints.
  2. (2) It is acceptable for two or more credit unions to set up arrangements, such as a one-stop shop for complaints handling under a service level agreement, provided that this still secures for complainants an equivalent standard of service and, if appropriate, redress. Any such arrangements should be made clear to an eligible complainant.

CRED 17.2.7

See Notes

handbook-guidance
In establishing their internal complaint handling procedures, credit unions may wish to take account of British Standard 8600:1999 - Complaints Management Systems - Guide to Design and Implementation. This is available on request from the FSA.

CRED 17.2.8

See Notes

handbook-rule

A credit union must:

  1. (1) refer in writing to the availability of its internal complaint handling procedures when, or as soon as possible after, a person is admitted as a member or juvenile depositor;
  2. (2) publish details of its internal complaint handling procedures, supply a copy on request and supply a copy automatically to the complainant when it receives a complaint (unless the complaint is resolved by close of business on the next business day); and
  3. (3) display at its registered office a notice that it is covered by the Financial Ombudsman Service.

CRED 17.2.9

See Notes

handbook-guidance
In order to comply with CRED 17.2.1 R, a credit union may include reference to its complaint handling procedures in documentation supplied to members, for example its membership pack or the first piece of correspondence sent to a member or juvenile depositor after he joins the credit union.

CRED 17.2.10

See Notes

handbook-guidance
A credit union may also, if it wishes to do so, disclose the fact that it is covered by the Financial Ombudsman Service by including the Financial Ombudsman Service logo in any marketing literature or correspondence directed at members or juvenile depositors, provided that it does so in a way which is not misleading.

CRED 17.2.11

See Notes

handbook-rule

A credit union's internal complaint handling procedures must make provision for:

  1. (1) complaints to be investigated by a suitable person (officer, director or member of staff of the credit union) who, where appropriate, was not directly involved in the matter which is the subject of the complaint;
  2. (2) the person charged with responding to complaints to have the authority to settle complaints (including the offering of redress where appropriate) or to have ready access to someone who has the necessary authority; and
  3. (3) responses to complaints to address adequately the subject matter of the complaint and, where a complaint is upheld, to offer appropriate redress.

CRED 17.2.12

See Notes

handbook-rule
Where a credit union decides that redress is appropriate, it must provide a complainant with fair compensation for any acts or omissions for which it was responsible and comply with any offer of redress which the complainant accepts.

CRED 17.2.13

See Notes

handbook-rule
A credit union must take all reasonable steps to ensure that all relevant persons (whether officers, directors or volunteers) are aware of the credit union's internal complaint handling procedures and must endeavour to ensure that they act in accordance with them.

CRED 17.2.14

See Notes

handbook-rule
A credit union must put in place appropriate management controls and take reasonable steps to ensure that it handles complaints fairly, consistently and promptly, and that it identifies and remedies any recurring or systemic problems, as well as any specific problem identified by a complaint.

CRED 17.2.15

See Notes

handbook-guidance
The internal complaint handling procedures should enable complainants to make a complaint by any reasonable means (for example by letter, telephone, or in person).

CRED 17.2.16

See Notes

handbook-guidance
A credit union's correspondence and literature relating to complaints should be in clear and plain language.

CRED 17.2.17

See Notes

handbook-guidance
The FSA will take account of the size and nature of the credit union in applying the requirements.

CRED 17.2.18

See Notes

handbook-guidance
In deciding whether or not to accept a complaint and what would be appropriate redress, credit unions may wish to consider any relevant guidance published by the FSA or the Financial Ombudsman Service.

CRED 17.2.19

See Notes

handbook-guidance
Appropriate redress will not always involve financial redress. It may, for example, simply involve an apology. Where financial redress is deemed appropriate, it may include a reasonable rate of interest.

CRED 17.3

Eligible complainants

CRED 17.3.1

See Notes

handbook-guidance
The definition of eligible complainant in DISP 2.7 applies for the purposes of this chapter.

CRED 17.3.2

See Notes

handbook-guidance

The FSA regards the general definition of eligible complainant as meaning, in the credit union context:

  1. (1) those having a direct relationship with the credit union:
    1. (a) members, potential members and former members of the credit union;
    2. (b) juvenile depositors, potential juvenile depositors and former juvenile depositors of the credit union.
  2. (2) those having an indirect relationship with the credit union:
    1. (a) businesses with a turnover of less than £1million (where, for example, the business has guaranteed a member's loan); if in doubt a credit union should assume that the business is eligible;
    2. (b) beneficiaries of those having a direct relationship with the credit union (where, for example, a person has been nominated to receive property on a person's death).
  3. (3) the representatives of those having a direct or indirect relationship with the credit union (where, for example, a person is acting on behalf of a deceased member).

CRED 17.4

Internal complaint handling procedures: additional requirements

CRED 17.4.1

See Notes

handbook-rule

The additional requirements in CRED 17.5 - CRED 17.7 (on time-limits, record-keeping; reporting and cooperation with Ombudsman) do not apply:

  1. (1) where the credit union has taken reasonable steps to determine, and has determined, that the complaint:
    1. (a) is not made by, or on behalf of, an eligible complainant; or
    2. (b) does not relate to an activity of that credit union (or of any other firm with whom that credit union has some connection in marketing financial services) which comes under the jurisdiction of the Financial Ombudsman Service; or
    3. (c) does not involve an allegation that the complainant has suffered, or may suffer, financial loss, material distress or material inconvenience; or
  2. (2) where the complaint has been resolved by close of business on the business day following receipt.

CRED 17.4.2

See Notes

handbook-guidance

DISP 2.3 (To which activities does the Compulsory Jurisdiction apply?) sets out the activities which come under the Compulsory Jurisdiction of the Financial Ombudsman Service, as follows:

  1. (1) regulated activities;
  2. (2) lending money secured by a charge on land;
  3. (3) lending money (excluding restricted credit where that is not a consumer credit activity);
  4. (4) paying money by a plastic card (excluding a store card where that is not a consumer credit activity);
  5. (5) providing ancillary banking services;
  6. (6) consumer credit activities;

or any ancillary activities, including advice, carried on by the firm in connection with them.

CRED 17.4.3

See Notes

handbook-guidance
Financial loss includes indirect or future loss, in addition to actual loss. For example, a complaint may involve an allegation that the complainant may suffer financial loss which has not yet occurred.

Referring complaints

CRED 17.4.4

See Notes

handbook-rule
  1. (1) A credit union which has reasonable grounds to be satisfied that another firm may be solely responsible for the fault alleged in a complaint may refer the complaint to that other firm but if it does so it must:
    1. (a) refer the complaint promptly and in any event within five business days of the date on which it became satisfied that such other firm may be responsible for the subject matter of the complaint;
    2. (b) make the referral using a durable medium; and
    3. (c) inform the complainant of the referral by way of a final response and include the other firm's contact details.
  2. (2) A credit union which has reasonable grounds to be satisfied that another firm may be jointly responsible for the fault alleged in a complaint, may refer the complaint to that other firm but if it does so it must:
    1. (a) refer the complaint promptly and in any event within five business days of the date on which it became satisfied that such other firm may be jointly responsible for the subject matter of the complaint;
    2. (b) make the referral using a durable medium;
    3. (c) at the same time inform the complainant of the referral and include the other firm's contact details; and
    4. (d) comply with the obligations in CRED as to the investigation of that part of the complaint that is the credit union's responsibility and, as soon as possible, inform the complainant of the outcome by a final response.

Dealing with a referred complaint

CRED 17.4.5

See Notes

handbook-rule
When a firm receives a complaint referred to it under CRED 17.4.4 R, the complaint is treated for the purposes of CRED as if made directly to that firm, and as if received by it when the referral was received.

CRED 17.4.6

See Notes

handbook-guidance
On receiving a complaint referred by a firm, the standard time limits will apply from the date on which the credit union receives the referral. In particular, CRED 17.5.1 R requires the credit union to send a written acknowledgement to the complainant within five business days. A credit union should copy this acknowledgement to the firm which made the referral.

CRED 17.5

Time limits for dealing with a complaint

CRED 17.5.1

See Notes

handbook-rule
A credit union must send a written acknowledgement of a complaint to the complainant within five business days of its receipt, giving the name or job title of the person handling the complaint within the credit union (together with details of the credit union's internal complaint handling procedures).

CRED 17.5.2

See Notes

handbook-guidance
A credit union that is able to provide a final response within five business days of receipt of a complaint may combine its acknowledgement of the complaint with the final response.

CRED 17.5.3

See Notes

handbook-guidance
A credit union should aim to resolve complaints at the earliest possible stage.

CRED 17.5.4

See Notes

handbook-rule

By the end of eight weeks after its receipt of a complaint, the credit union must send the complainant either:

  1. (1) a final response; or
  2. (2) a response which;
    1. (a) explains that the credit union is still not in a position to make a final response, gives reasons for the further delay and indicates when it expects to be able to provide a final response; and
    2. (b) informs the complainant that he may refer the complaint to the Financial Ombudsman Service if he is dissatisfied with the delay and encloses a copy of the Financial Ombudsman Service's explanatory leaflet.

CRED 17.5.5

See Notes

handbook-rule

When a credit union sends a complainant its final response, the final response must:

  1. (1) inform the complainant that he may refer the complaint to the Financial Ombudsman Service if he is dissatisfied with the final response and that he must do so within six months; and
  2. (2) enclose a copy of the Financial Ombudsman Service's explanatory leaflet (unless it has already done so).

CRED 17.5.6

See Notes

handbook-guidance
Copies of the Financial Ombudsman Service's explanatory leaflet may be reproduced under licence or can be obtained from the Financial Ombudsman Service.

CRED 17.5.7

See Notes

handbook-guidance

Under CRED 17.5.4 R and CRED 17.5.5 R:

  1. (1) even if the credit union has failed to resolve the complaint within eight weeks, the complainant may decide to give the credit union more time before exercising any right he may have to refer a complaint to the Financial Ombudsman Service; and
  2. (2) the six month time limit within which a complainant must refer a complaint to the Financial Ombudsman Service begins at the date when the final response is sent by the credit union.

CRED 17.6

Record Keeping and Reporting

CRED 17.6.1

See Notes

handbook-rule
A credit union must make and retain records of complaints (except those referred to in CRED 17.4.1 R) for a minimum period of three years from the date of its receipt of a complaint.

CRED 17.6.2

See Notes

handbook-guidance

The records required are for the purposes of monitoring by the FSA and also to ensure that the credit union is able to cooperate, as necessary, with the Financial Ombudsman Service. These should include:

  1. (1) the name of the complainant;
  2. (2) the substance of the complaint; and
  3. (3) any correspondence between the credit union and the complainant, including details of any redress offered by the credit union; and
  4. (4) documentation relating to the referral of a complaint under CRED 17.4.4 R.

CRED 17.6.3

See Notes

handbook-rule

A credit union must provide the FSA, once a year, with a report in the format set out in CRED 17 Annex 1 R (Credit Union complaints return) which contains (for the relevant reporting period) information about:

  1. (1) the total number of complaints received by the credit union (except those referred to in CRED 17.4.1 R) broken down according to the categories and in respect of each of the generic product types described in CRED 17 Annex 1 R (Credit union complaints return) which are relevant to the credit union;
  2. (2) the number of complaints closed by the credit union:
    1. (a) within eight weeks of receipt; and
    2. (b) more than eight weeks after receipt;
  3. (3) the total number of complaints:
    1. (a) upheld by the credit union in the reporting period;
    2. (b) that the credit union knows have been referred to, and accepted by, the FOS during the reporting period; and
    3. (c) outstanding at the end of the reporting period;
  4. (4) the total amount of redress paid in respect of complaints during the reporting period; and
  5. (5) the single contact within the for complainants.

CRED 17.6.4

See Notes

handbook-guidance

For the purpose of CRED 17.6.3 R, and upon completing the return, the credit union should note that:

  1. (1) Where a complaint could fall into more than one category, the complaint should be recorded against the category that the credit union considers to form the main part of the complaint.
  2. (2) Where a complaint has been upheld under CRED 17.6.3 R (3)(a), a credit union should report any complaints to which it has given a final response which accepts the complaint and, where appropriate, offers redress, even if the redress offered is disputed by the complainant. Where a complaint is upheld in part, the credit union should treat the whole complaint as upheld for reporting purposes. Where a credit union rejects a complaint, yet chooses to make an ex-gratia payment to the complainant, the complaint should be recorded as rejected.
  3. (3) Where a credit union reports on the amount of redress paid under CRED 17.6.3 R (4), redress should be interpreted to include any amount paid, or cost borne, by the credit union, where a cash value can be readily identified, and should include:
    1. (a) amounts paid for distress and inconvenience;
    2. (b) a free transfer out to another provider which transfer would normally be paid for;
    3. (c) ex-gratia payments and goodwill gestures;
    4. (d) interest on delayed settlements
    5. (e) waiver of an excess on an insurance policy; and
    6. (f) payments to put the consumer back into the position the consumer should have been in had the act or omission not occurred.
  4. (4) Where a credit union reports on the amount of redress paid under CRED 17.6.3 R (4), such redress would not, however, include repayments or refunds of premiums which had been taken in error (for example where a credit union had been taking, by direct debit, twice the actual premium amount due under a policy). The refund of the overcharge would not count as redress.

CRED 17.6.5

See Notes

handbook-rule

For the purposes of CRED 17.6.3 R:

  1. (1) the relevant reporting period is from 1 April to 31 March each year; and
  2. (2) reports are to be submitted to the FSA within one month of the end of the relevant reporting period.

CRED 17.6.6

See Notes

handbook-guidance
  1. (1) Financial penalties may be imposed for the late submission of the complaints report required by CRED 17.6.3 R.
  2. (2) Details of the FSA's policy and procedures on financial penalties are given in CRED 15.5 (Financial penalties for late submission of reports) and CRED 15 Annex 3 G.

CRED 17.6.7

See Notes

handbook-rule

For the purposes of making reports under CRED 17.6.3 R, a closed complaint is a complaint:

  1. (1) where the credit union has sent a final response;
  2. (2) where the complainant has positively indicated acceptance of the credit union's earlier response; or
  3. (3) where the complainant has failed to revert to the credit union within eight weeks of the credit union's most recent letter.

CRED 17.6.8

See Notes

handbook-rule

A report under this section must be given or addressed, and delivered, in the way set out in SUP 16.3.6 R - SUP 16.3.16 G (General provisions on reporting) (see CRED 14.10.4 G - CRED 14.10.4F G), except that:

  1. (1) instead of the credit union's usual supervisory contact, the report should be given to or addressed for the attention of the Notification, Reporting and Data Maintenance department of the FSA.
  2. (2) [deleted]

CRED 17.6.8B

See Notes

handbook-rule

[deleted]

  1. (1) submit its report under this section through one of the alternative methods of submission of reports in SUP 16.3.9 R (see CRED 14.10.4 G); and
  2. (2) notify the FSA, in writing and without delay, of that systems failure.

CRED 17.6.9

See Notes

handbook-rule
For the purpose of inclusion in the public record maintained by the FSA, a credit union must provide the FSA, at the time of its authorisation, with details of a single contact within the credit union for complainants, and in its quarterly return must notify the FSA of any subsequent change.

CRED 17.6.10

See Notes

handbook-guidance
The contact point in CRED 17.6.3 R and CRED 17.6.9 R can be by name or job title and may include, for example, a telephone number.

CRED 17.7

Cooperation by credit unions with the Ombudsman

CRED 17.7.1

See Notes

handbook-rule
A credit union must cooperate fully with the Ombudsman in the handling of complaints against it.

CRED 17.7.2

See Notes

handbook-guidance
Cooperation with the Ombudsman includes, but is not limited to, producing requested documents, adhering to any specified time limits, attending hearings when requested to do so and complying promptly with any settlements or awards.

CRED 17 Annex 1

Credit union complaints return

See Notes

handbook-rule
This annex consists only of one or more forms. Forms are to be found through the following address:

Credit union complaints return - FSA/docs/cred/cred17_ann1R_01082009.pdf

Export chapter as

CRED App 1

Contents of the Handbook

CRED App 1.1

This is the table referred to in CRED 2.2.2G.

CRED App 1.1.1

Export chapter as

CRED App 2

The Credit Unions sourcebook

CRED App 2.1

Detailed contents of CRED

CRED App 2.1.1

Export chapter as

Transitional Provisions and Schedules

CRED TP 1

Transitional provisions

CRED TP 1.1

Transitional provisions

CRED Sch 1

Record keeping requirements

CRED Sch 1.1

See Notes

handbook-guidance

CRED Sch 1.2

See Notes

handbook-guidance

CRED Sch 2

Notification requirements

See Notes

handbook-guidance

CRED Sch 3

Fees and other required payments

CRED Sch 3.1

See Notes

handbook-guidance

CRED Sch 3.2

See Notes

handbook-guidance

CRED Sch 4

Powers exercised

CRED Sch 4.1

See Notes

handbook-guidance

CRED Sch 4.2

See Notes

handbook-guidance

CRED Sch 5

Rights of actions for damages

CRED Sch 5.1

See Notes

handbook-guidance

CRED Sch 5.2

See Notes

handbook-guidance

CRED Sch 6

Rules that can be waived

CRED Sch 6.1

See Notes

handbook-guidance

CRED Sch 7

[Deleted]

CRED Sch 7.1

Export chapter as